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Administrative Officer (Health Administration)

Department of Veterans Affairs
Veterans Health Administration
VA North Texas Health Care System (VANTHCS)

Summary

The Primary Purpose of the Position is: To provide or obtain a variety of management services: administrative, management and program analysis, strategic planning, project management, budget and finance, human resource management, supplies, equipment, space, and material; and to represent the service and the Service Chief in all administrative and some clinical matters that cross service lines.

The Organizational Location of the Position is: Office of the Chief, Medical Administrative Service

Overview

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Accepting applications
Open & closing dates
03/24/2026 to 03/27/2026
This job will close when we have received 50 applications which may be sooner than the closing date. Learn more
Salary
$97,307 to - $126,502 per year
Pay scale & grade
GS 12
Location
1 vacancy in the following location:
Dallas, TX
1 vacancy
Remote job
No
Telework eligible
No
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Job family (Series)
Supervisory status
Yes
Security clearance
Other
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
CAZM-12920400-26-MH
Control number
862312200

This job is open to

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Clarification from the agency

This announcement is open to CTAP eligibles and current, permanent facility employees of the Dallas, Department of Veteran Affairs only, to include: Dallas, Bonham, Garland, Plano, Duncanville, Fort Worth, Grand Prairie, Denton and Tyler.

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Duties

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Duties may include but are not limited to:

  • Plans, develops, and evaluates all administrative issues of this multi-site program. Provides administrative guidance to the Office of the Chief, MAS.
  • Project Management of new and existing initiatives from VISN and VACO that cross service lines, pertaining to scheduling and MAS practices.
  • Coordinates, prepares and submits required quantitative and qualitative reports for the service such as budget statements, Decision Support System (DSS) and Labor Mapping surveys and any other similar reports required by the VISN, VACO, the Medical Center Director, or the Service Chief.
  • Analyzes and reviews documentation procedures and controls, files, directives, forms, records control and disposal procedures, and office automation.
  • Prepares data and business case analyses to present at monthly VISN 17 Performance Reviews to the VISN Director, executive leadership, and other stakeholders.
  • Provides counsel to the Medical Center Director and Chief of Staff on proposed solutions that would enhance quality patient care and resource utilization on health care delivery systems and operations issues.
  • Reviews and responds to customer: complaints and concerns through a variety of avenues such as; OIG Hotline, Facility and VISN suspense's, speak to the Directors, Report of Contacts, Patient Advocate Tracking System (PATS), and face to face patient complaints, providing service recovery.
  • Consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful and respectful manner. Provides the customer with consistent information per established policies and procedures.
  • Participates in the conduct of business at the meeting, presents concepts and recommendations and imparts philosophies and policies of the service.
  • Conducts staffing studies, recommends staffing levels and submits requests to the Resource Management Committee. Conducts special studies and analyzes complex problems of manpower, equipment, space utilization, etc.
  • Develops organizational and functional charts, evaluates and submits requests for newly classified positions, either by acting directly or making recommendations to the Chief, MAS.
  • Conducts special studies and analyzes complex problems of manpower, equipment, space utilization,etc. Which involves the gathering and analysis of statistical data, trend studies, and personal observation and requires the ability to effectively analyze existing systems for improvements 'and/or to make decisions and/or recommendations.
  • Develops the annual Business Performance & Improvement Plan (BPIP) for the service, which encompasses the annual budget plan, budget worksheets, and budget forecast for the service's control points.
  • Documents justification for expenditures and keeps records of the same. Maintains close
    communication with the Chief of the Service and Fiscal Service to ensure sound budgetary controls and optimal utilization of funds within budgetary limitations.
  • Utilizes resources including personnel, equipment, space, supplies and finances to meet the goal of delivering high quality health care at the lowest possible cost. Implements sound fiscal management for MAS.
Work Schedule: Monday - Friday, 8:00am-4:30pm
Virtual: This is not a virtual position.
Position Description/PD#: Administrative Officer (Health Administration)/PD007490
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
  • Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/27/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Plans, develops, and evaluates all administrative issues of this multi-site program, Provides administrative guidance to the Office of the Chief, MAS, Project Management of new and existing initiatives from VISN and VACO that cross service lines, pertaining to scheduling and MAS practices. Coordinates, prepares and submits required quantitative and qualitative reports for the service such as budget statements, Decision Support System (DSS) and Labor Mapping surveys and any other similar reports required by the VISN, VACO, the Medical Center Director, or the Service Chief. Reviews and responds to customer: complaints and concerns through a variety of avenues such as; OIG Hotline, Facility and VISN suspense's, speak to the Directors, Report of Contacts, Patient Advocate Tracking System (PATS), and face to face patient complaints, providing service recovery. Consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful and respectful manner. Provides the customer with consistent information per established policies and procedures.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:


Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Veterans Health Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

VA North Texas Health Care System (VANTHCS) is the second busiest VA system in the nation and we are growing! Comprised of the Dallas VA Medical Center, Sam Rayburn Memorial Veterans Center in Bonham, Fort Worth Outpatient Clinic and Tyler VA Primary Care Clinic, VANTHCS is an integrated health care system with approximately 4,000 employees and over 1,600 volunteers and clinical trainees. VANTHCS also coordinates a Community Based Outpatient Clinic program throughout its 40-county primary service area to improve access to care for veterans throughout 38 North Texas and 2 in southern Oklahoma. Through these four distinctive facilities and relationships with other agencies, VANTHCS offers a continuum of health care services to a veteran population of approximately 500,000.

Housed on an 84-acre campus, Dallas VA Medical Center is the corporate headquarters for VANTHCS and serves as the tertiary referral center. Through its partnership with The University of Texas Southwestern Medical Center at Dallas (UT Southwestern), it also has emerged as a major teaching and medical research center.

Agency contact information

VISN 17 SSU USAS Group
Email
VISN17SSUUSAS@va.gov
Address
Dallas VA Medical Center
4500 South Lancaster Road
Dallas, TX 75216
US

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