Clarification from the agency

(1) Arkansas Air National Guard (AR ANG) Technicians; (2) All members of the AR ANG, (3) Individuals who are not members of the National Guard but who are eligible to acquire membership in an available and compatible military grade for excepted technician positions. (Upon selection, must be a member of the AR Air National Guard).

(1) Serves as a technical expert and focal point for the installation and configuration of hardware and software on personal computers and for personal data assistants associated with assigned systems. Develops, modifies, and tests overall system backup and recovery strategies for assigned systems.

(2) Serves as a systems administrator responsible for planning, coordinating, modifying, implementing, and troubleshooting in order to meet customer needs. Work pertains to the administration of all systems, including a myriad of associated hardware platforms, software applications and numerous interfaces included in the Local Area Network (LAN).

(3) Serves as a technical expert on multiple operating systems and computer platforms. Determines equipment and communications requirements and interfaces with other systems. Evaluates machine usage and develops plans for the necessary acquisition to support future automation (hardware and software) requirements.

(4) Analyzes, evaluates, and recommends hardware/software changes to various computer systems. Considers factors such as compatibility with standard systems, conversion or implementation costs, and impact on existing equipment. Installs, configures and tests products and equipment being reviewed.

(5) Develops guidelines, standard operating procedures (SOPs), bulletins and flyers regarding the operation/use of assigned C4 systems, services, and activities. Analyzes policies, regulations, and system provisions governing standard operating systems and provides assistance and advisory services to users.

(6) Implements systems software changes, operating system releases and maintains the operational status of systems. Coordinates with system developers resolving hardware and/or software malfunctions.

(7) Performs security management in accordance with National Guard Bureau (NGB) and Air National Guard (ANG) regulations and policies. Reviews and implements local policies regarding system access, network rights, and physical access to systems and equipment.

(8) Implements ANG policy relating to systems storage requirements. Analyzes system operations to identify inefficiencies and takes action to resolve problems and ensure optimal performance and consistency.

(9) Provides input to the ANG Continuity of Operation Plan (COOP) procedures for system disaster recovery. COOP recovery includes reestablishment of systems at multiple sites and locations.

(10) Installs and configures workstation or network operating systems, and applications software on a wide range of configurable information systems devices. Configures a wide variety of devices requiring diverse interfaces and device drivers in multiple operating system environments using a wide variety of hardware platforms. Enforces command standards for hardware and software configurations. Configures workstation security parameters. Troubleshoots and corrects software problems to include resolving conflicts between applications, hardware and/or device conflicts, and operating system faults. Detects and removes computer viruses. Restores critical data files. Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.

(11) Performs other duties as assigned.

Conditions of employment

NATIONAL GUARD MEMBERSHIP IS REQUIRED. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position.

Compatible military grade and assignment required prior to the effective date of placement. This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard. Applicants who are not currently a member of the National Guard must be eligible for immediate membership in the military grade listed below. Selectee will be required to wear the military uniform.

Military Grades: Enlisted/Officer

• Minimum Military Grade: E-4/ SrA
• Maximum Military Grade: E-7/ MSgt

Compatible Military Assignments: Selectee must be a member of the Arkansas Air National Guard.

IMPORTANT NOTES (AS APPLICABLE): Upon selection for this position, individual must possess or initiate a National Agency Check with Inquiries (NACI) background investigation. A favorable determination based upon investigative results is mandatory for this position. Failure to meet these requirements will result in termination of employment. A pre-placement physical is required if not already current. Upon selection, must complete mandatory Full-Time Support (FTS) Training at the Professional Education Center (PEC) within six months of assignment (if applicable, training will be coordinated by the supervisor). Individual must meet all military requirements of the position without creating a grade inversion, as determined by the Human Resources Office (HRO). Technicians will not be militarily senior to their full-time supervisor or wage leader (Grade Inversion). Enlisted members currently at a higher grade than allowed by the position (see Military Grade Requirement above) may apply; however, they must administratively reduce prior to appointment and provide confirmation of the reduction to HRO.

ADDITIONAL REQUIREMENTS ARE LISTED UNDER ADDITIONAL INFORMATION.

Qualifications

GENERAL EXPERIENCE:
Work in this series includes managing, supervising, leading, administering, developing, delivering, and supporting information technology (IT) systems and services. This series covers only those positions for which the paramount requirement is knowledge of IT principles, concepts, and methods, e.g., data storage, software applications, networking.

SPECIALIZED EXPERIENCE:
GS-11 - 1-year specialized experience equivalent to at least the next lower grade. In addition to the OPM IORs (Alternative A) specialized experience examples, specialized experience includes experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the above general and specialized experience, to include following competencies- knowledge, skills, abilities (KSAs):

• Knowledge of a variety of operating systems on desktops and servers. Some of the operating systems utilized involve a higher security level than that typically used in an office automation environment. These involve multiple levels of security with multiple authentication levels.
• Knowledge of and skill in operating a wide variety of encryption hardware and software along with the ability to integrate these items into the local communications backbone.
• Knowledge and skill in managing a variety of classified communications and computer hardware and software in support of an intelligence unit.
• Knowledge of project management techniques and tools sufficient to provide expert guidance on the implementation of emerging technologies.
• Knowledge of the principles and methods used for planning and managing the implementation, update, and integration of information system components.
• Skill in troubleshooting problems and implementing changes on multifaceted and interdependent computer platforms.
• Knowledge of, and skill in applying system design techniques and hardware capabilities to analyze requests for new and modified applications.
• Knowledge of and skill in applying storage management practices, assignment of resources, and file management techniques.
• Skill in using performance tuning tools and techniques that are used to optimize systems functionality in order to meet installation systems requirements.
• Knowledge of system diagnostic tools and structured techniques for the recovery of failed systems and data access.
• Knowledge of analysis and design techniques to develop system software modifications, systems administration policy and procedures for use across the organization.
• Knowledge of the overall architecture of the systems administered in order to install and maintain software and hardware configurations.
• Knowledge of state-of-art system software technology and related computer equipment to perform studies and to evaluate system changes and provide customer support to unit personnel.