Skip to main content
U.S. flag
Back to results
 

MEDICAL SUPPORT ASSISTANT OA

Department of Defense
Military Treatment Facilities under DHA
ARMY HLTH CLIN STUTTGART

Summary

About the Position: Serves as a Medical Support Assistant (Office Automation) for a Medical Treatment Facility (MTF).

This is a Direct Hire Solicitation

Overview

Help
Accepting applications
Open & closing dates
03/26/2026 to 04/03/2026
Salary
$37,937 to - $48,377 per year
Pay scale & grade
GS 5
Location
1 vacancy in the following location:
Stuttgart, Germany
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Supervisory status
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
HSJH-26-12919111-DHA
Control number
862279800

Duties

Help
  • Schedule appropriate patient appointments.
  • Enter, manipulate and retrieve information and data from automated medical systems and electronic health record system.
  • Receive patients and visitors in person, answer phones and respond to inquiries via other communication mediums such as email.
  • Assist patients with completion of medical forms/documentation based on established policies/guidelines.
  • Refer urgent messages and patient results for immediate action.
  • Maintain patient records/charts according to regulations, policies, or procedures.
  • Utilize office automation systems to complete administrative tasks.

Requirements

Help

Conditions of employment

  • Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • One year trial/probationary period may be required.
  • Applicants must comply with the Exceptional Family Member Program requirements as outlined in the DoD Instruction 1315.19.
  • Must be able to satisfy the requirements of the 26JUL12 DODI 1400.25 V1230, DoD Civilian Personnel Management System: Employment in Foreign Areas and Employee Return Rights. Visit https://www.esd.whs.mil/DD/DoD-Issuances/140025/.
  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  • This position is subject to annual seasonal influenza vaccinations. Applicants tentatively selected for this position will be required to sign a statement consenting to seasonal influenza vaccinations or must provide a recognized exemption.
  • Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
  • This position requires Temporary Duty (TDY) or business travel approximately 5% of the time away from your permanent duty station.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience working in a clinical setting performing duties which includes: 1) Receiving patients and visitors in a medical treatment facility or clinic setting; 2) Scheduling patient appointments and/or coordinating patient referral appointments; and 3) Maintaining patient records in an automated medical/health records system database such as Electronic Health Record system. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial ortechnical school, junior college, college or university.

OR

Combination of Education and Experience:
A combination of education and experience may be used to qualify forthis position as long as the computed percentage of the requirements is at least 100%. To compute the percentageof the requirements, divide your total months of experience by 12. Then divide your semester hours of educationbeyond two years (total semester hours minus 60) by 60. Add the two percentages.

Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

  • Direct Deposit of Pay is required.
  • U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.
  • Locality pay does not apply in the overseas area.
  • If an employee brings a child to an overseas location and that child is entitled to attend a DoD school on a space-required basis in accordance with DoDEA Regulation 1342.13, the DoDEA and the Military Department responsible for providing related services will ensure that the child, if eligible for special education, receives a free appropriate public education, including related services pursuant to DoDI 1342.12 and DoDM 1342.12.
  • If an employee brings an infant or toddler (up to 3 years of age) to an overseas location, and that infant or toddler, but for the child's age, is entitled to attend the DoDEA on a space-required basis in accordance with DoDEA Regulation 1342.13, then the Military Department responsible for EIS will provide the infant or toddler with the required EIS in accordance with the eligibility criteria consistent with DoDI 1342.12 and DoDM 1342.12.
  • Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.
  • Pay retention may be offered to selected applicants for positions at overseas locations. Pay retention will not be offered as an incentive for employees moving between overseas positions.
  • Selectees may receive certain foreign area benefits such as: Living Quarters Allowance (LQA) or government quarters, home leave, etc. Selectees will have their eligibility for foreign area benefits determined at the time of hire in accordance with Department of State Standardized Regulation (DSSR) and DoDI 1400.25 volume 1250.
  • For positions in a foreign country, that country's laws or international agreements may have a direct impact on the ability of an employee's same sex domestic partner or spouse to accompany the employee and receive certain benefits. If you believe you may be affected by these laws and agreements, you should familiarize yourself with relevant information and direct questions concerning a specific country (Foreign Duty Location) to the appropriate Human Resources point of contact prior to the acceptance of employment and your entrance on duty.
  • The initial length of this overseas tour is 36 months.
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.

Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.

If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.

Veterans and Military Spouses will be considered along with all other candidates.

Military Treatment Facilities under DHA

As an integrated health care system, the Defense Health Agency delivers healthcare services across the Department of Defense and enables combat support to the Joint Force as a strategic partner. Through a robust healthcare delivery system, and a dedicated team of inspired professionals, the Agency ensures the worldwide delivery of medical, dental, and pharmacy programs to more than 9.5 million uniformed service members, retirees, and their families, by improving health and building readiness

Anytime, Anywhere-Always.

United States Army Garrison (USAG) Stuttgart is located in the southwest German city of Stuttgart, the cultural and political capital of the state of Baden-Wuerttemberg. It is located on the Neckar River in a fertile valley known locally as the "Stuttgart Cauldron" and lies an hour from the Swabian Jura and the Black Forest. Its area has a population of 635,911 making it the sixth largest city in Germany. Stuttgart is perhaps best known as the manufacturing site of Mercedes and Porsche. If travel is in your plans, Stuttgart's location makes it convenient to drive or take a train to places such as, Switzerland, Austria, France, Italy, Luxembourg, Belgium, or even the Netherlands which are all a day's drive, or train ride away. For more information, please visit https://home.army.mil/stuttgart/index.php

Agency contact information

Army Applicant Help Desk
Website
https://portal.chra.army.mil/hr_public?id=app_inq
Address
JT-DD83FA EUROPE DHN - STUTTGART
DO NOT MAIL
APO, AE 9136
US

Your session is about to expire!

Your USAJOBS session will expire due to inactivity in 8 minutes. Any unsaved data will be lost if you allow the session to expire. Click the button below to continue your session.