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Care Coordinator Social Worker

Department of Veterans Affairs
Veterans Health Administration
Fayetteville North Carolina VA Coastal Health Care System

Summary

Incumbent serves as the Fayetteville North Carolina VA Coastal Health Care System's Care Coordination & Integrated Case Management (CC&ICM) Social Work Coordinator at the GS-12 grade The GS-12 Coordinator has expertise in coordinated care and serves as the integration liaison, alongside the CC&ICM Co-Champion for Nursing Service, between Executive Leadership and facility staff.

Overview

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Accepting applications
Open & closing dates
03/24/2026 to 04/02/2026
Salary
$106,727 to - $138,748 per year
Pay scale & grade
GS 12
Location
1 vacancy in the following location:
Fayetteville, NC
1 vacancy
Remote job
No
Telework eligible
No
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Excepted
Promotion potential
None
Job family (Series)
Supervisory status
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
CBTA-12918018-26-RNL
Control number
862278400

This job is open to

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Clarification from the agency

NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.

Videos

Duties

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VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU
Total Rewards of a Allied Health Professional

Duties include but are not limited to:

  • As a CC&ICM Co-Champion, serves as the integration liaison among the Service Chief, Executive Leadership, and staff.
  • Facilitates staff access to CM trainings and education.
  • Facilitates and coordinates trainings on nationally recognized CM standards of practice to ensure delivery of professional CM services across the health care continuum.
  • Ensures case management services are being delivered in accordance with VHA Directive 1110.04 Integrated Case Management Standards of Practice.
  • Oversees the Care Coordination Review Team (CCRT), an inter-professional and inter-departmental team comprised of specialty CM programs, primary care, and mental health staff with experience in care coordination that conducts high-level reviews of cases needing special attention.
  • Makes LC assignments in partnership with the Veterans. Facilitates matching the Veteran's acuity and complexity with the type and intensity of the intervention(s).
  • Leads, tracks, and monitors workload, documentation, and coding requirements for case management, including reporting to leadership and consulting with CM supervisors.
  • Completes, maintains, revises, and reports on Implementation and Education plans to both local leadership and national CC&ICM program office.
  • Serves as a Lead Coordinator, a single, readily accessible, and clearly identifiable point of contact for a Veteran, his/her family and caregiver(s), and care team members.
  • Ensures Veteran care is coordinated across settings, services, and episodes of care, and the care plan is delivered as clinically indicated. Oversees care coordination and facilitates inter-professional team communications, reducing task and intervention duplication and improving the quality-of-care plan delivery.
  • Engages Veterans in Self-Management and Shared Decision Making.
  • Serves as a consultant and subject matter expert on CM practice, including keeping abreast of VA policies, laws, and regulations that affect CM delivery to Veterans, their families, and caregivers.
  • Coordinates and collaborates with the VA medical facility level Sponsor(s), care coordination, care management, and CM service area and program leads.
  • Collaborates with internal stakeholders to assess CM composition, structure, and services to identify promising practices and gaps in CM services and identifying opportunities to enhance communication, collaboration, and coordination across the care continuum.
  • Facilitates the completion of a Readiness Assessment for the purpose of identifying VA medical facility strengths and gaps in CM services.
  • Ensures a CCRT is in place to facilitate safe transitions of care from one level of care coordination or setting to another and with the appropriate assignment of staff as LC.
  • Establishes collaborative relationships with all clinical disciplines and all support staff to foster a culture wherein care coordination is the responsibility of all staff.
  • Identifies and monitors CM metrics in collaboration with health informatics and prepares program and performance metric reports for VA medical facility leadership on a quarterly basis, including leading development of a local CC&ICM dashboard and coordinating metrics gathered locally with national data collection and reporting.
  • Identifies community resources (i.e., local, State, and national) available to provide continuity of care and to enhance the quality of life for the Servicemember or Veteran and disseminates this information annually to Care Coordinators, Care Managers, and Case Managers within the VA medical facility.
  • Provides backup coverage for other Social Workers in the service and performs other related duties as assigned.


Work Schedule: Monday-Friday 8:00am-4:30pm
Telework: Ad-hoc
Virtual: This is not a virtual position
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must be proficient in written and spoken English.
  • You may be required to serve a probationary period.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Education. Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work.
  • Licensure. Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level. Current state requirements may be found by going to http://vaww.va.gov/OHRM/T38Hybrid/.
  • English Language Proficiency. Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. ยง 7403(f).
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Social Worker (Program Coordinator), Grade Determination
GS-12:
(1) Experience and Education. One year of experience equivalent to the GS-11 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Candidate may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience.
(2) Licensure/Certification. Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure.

Preferred Experience: Program Development

References: September 10, 2019 VA HANDBOOK 5005/120 PART II APPENDIX G39

The full performance level of this vacancy is GS-12.

Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Services.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Veterans Health Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

Agency contact information

Ryan Leash
Phone
980-401-2554
Email
Ryan.Leash@va.gov
Address
Fayetteville NC VA Medical Center
2300 Ramsey Street
Fayetteville, NC 28301
US

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