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Program Oversight and Evaluation (40% of time)

• Incumbent is responsible for the management and direction of staff in diverse programs at the Main VAMC and six (6) Community Based Outpatient Clinics (CBOCs).
• Programs include but are not limited to Registration, Enrollment, Pre-registration, Eligibility, Veterans Health Identification Cards, Death Details, Telephonic Consents, Means Test and income verification, Emergency Department Check-In, Scheduled Admissions, ED Admissions, Transfer Admissions, Patient Funds, Fugitive Felon Program, Hardships, Catastrophic Disability, Aid and Attendance, Insurance capture, kiosk/Vet Lin administration and the Administrative Officers of the Day.
• The incumbent implements and maintains program processes and procedures in accordance with all applicable laws, regulations, and VA and Medical Center policies.
• Analyzes and identifies organizational and operational problems and recommends timely and prudent solutions and recommends and justifies needed changes.
• Incumbent participates in National testing of enhancements applicable to programs in Enrollment and Eligibility.
• Establishes and collaborates with VACO/VHA individuals in evaluating proposed program changes.
• Serves as the subject matter expert (SME) of the Health Eligibility Center email group for the Medical Center; ensures all questions regarding eligibility are answered in a timely and accurate manner.
• Ensures process for all Death Details requirements, including visiting with Next of Kin (NOK), contacting the Coroner's Office if needed, offering of Autopsies, processing out of patient remains, effective management of claimed and unclaimed remains, oversight of death certificate processing, contact with funeral homes, and process disposition of patient effects and funds according to VA regulations.

• Assists in implementing procedures to ensure processing all required financial statements including Means Tests, and Medication Co-pay tests annually in accordance with VA regulations.
• Incumbent works with staff to determine the proper process to ensure all Veterans understand their liability for care if they decided to utilize the VA facility.
• Maintains oversight of Insurance Capture Buffer (ICB) for all emergency room check-ins, direct and scheduled admissions.
• The incumbent provides input to the Chief, PAS regarding the budgeting, contracting and financial management assigned section of Health Administration Service. This includes budget formulation, justification and execution, financial management and financial reporting.
• Responsible for managing the Admission program and application, including working on the VISN 7 Admission team to standardize the admissions process.
• Ensures all admission and discharges on the facility Gains and Loss report (G&L) are reviewed daily for accuracy.

• The incumbent supervises employees assigned to the Enrollment and Eligibility Section.
• Performs the administrative and human resource management function relative to the staff supervised.
• Establishes guidelines and performance expectations for staff members which are clearly communicated through the formal employee performance management system.
• Provides advice and counsel to workers related to work and administrative matters and effects disciplinary measures as appropriate to the authority delegated in the area.
• Periodically evaluates employee work performance.
• Reviews and approves/disapproves leave requests and assures that subordinates are trained and fully comply with provisions of the safety regulations.
• The incumbent directs the program management for the Enrollment and Eligibility Section areas under their jurisdiction including matters involving staffing and recruitment, promotions, awards, position classification, training, disciplinary actions, etc.
• Incumbent is responsible for the supervision of a subordinate Eligibility Supervisor, Program Support Assistants, Health Benefits Advisors/Eligibility MSAs at the Main facility and CBOCs Telephone Operators, Emergency Department MSAs, Decedent Affairs MSA and Administrative Officers of the Day (AODs).
• Perform other related duties as assigned.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/02/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09 The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.



You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: applying analytical and evaluative methods and techniques to issue; the ability to plan, organize, and develop studies or projects, making recommendations on substantive operating programs, and negotiate effectively with others to accept and implement recommendations, where the proposals involve substantial resources; skill in interpersonal relationships to conduct interviews and gather data, interpreting and presenting this data in many formats; ability to communicate effectively, both orally and in writing, to present controversial and critical observations and findings to audiences of diverse backgrounds OR,
• Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degreeor3 full years of progressively higher-level graduate education leading to such a degreeorLL.M., if related. OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate education.
• You will be rated on the following Competencies for this position:
  • Administration and Management
  • Decision Making
  • Human Capital Management
  • Knowledge Management
  • Quality Management
  • Strategic Thinking
  Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.Physical Requirements: See VA Directive and Handbook 5019.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.