This position is located within the Federal Mediation and Conciliation Service (FMCS), Headquarters, Office of Information Technology and reports directly to the Chief Operating Officer (COO).
Summary
This position is located within the Federal Mediation and Conciliation Service (FMCS), Headquarters, Office of Information Technology and reports directly to the Chief Operating Officer (COO).
Provides enterprise-level program governance for all FMCS information technology programs, establishing and enforcing policies, standards, architectures, and frameworks aligned with Federal IT governance requirements.
Develops, implements, and maintains a comprehensive IT strategic plan that aligns with the agency-wide mission priorities, ensuring that technology investments deliver measurable value and advance organizational objectives.
Oversees the planning, direction, and timely execution of all IT programs, including the development, assignment, and clearance of goals and objectives for both contract and subordinate staff.
Exercises discretionary authority to approve the allocation and distribution of funds within the Office of Information Technology budget, ensuring fiscal stewardship and alignment with agency priorities.
Provides executive oversight and direction for subordinate staff, establishing performance expectations, assigning work priorities, reviewing completed assignments, and evaluating the effectiveness of staff performance.
Males born after 12-31-59 must be registered for Selective Service.
Selectee must meet/maintain suitability and security requirements, as determined by a background investigation.
This position is ineligible for inclusion in a bargaining unit.
You may be required to serve a one-year supervisory probationary period; if requirement has not previously been satisfied.
The Ethics in Government Act of 1978 requires the applicant selected for this position to submit a Confidential Financial Disclosure Report (OGE Form 450) within 30 days of appointment and annually thereafter.
Qualifications
Experience
You must have IT-related experience demonstrating each of the four competencies listed below.
Attention to detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.
AND
Specialized Experience: You must have one year of specialized experience at the GS-14 grade level.
Specialized experience is experience that has equipped the applicant with the particular competencies/qualifications to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.
Time in grade: Current federal employees applying for a promotion opportunity must meet time-in-grade (TIG) requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled.
Specialized Experience includes:
Leading and managing IT staff, including setting priorities, providing guidance, and ensuring team performance;
Providing expert advice and guidance on a wide range of IT-related issues, including cybersecurity, infrastructure, applications, data management, and IT workforce development;
Developing and implementing IT policies and procedures, and providing guidance to staff on their application;
Communicating with all levels of management presenting delicate positions on controversial or sensitive matters in a professional manner to support the mission;
Overseeing project staff who monitor activities and evaluate accomplishments and risk management principles;
Applying leadership skills in supervising, planning, executing, and overseeing the work of subordinates;
Applying project management principles, methods, and practices; developing strategic plans and scheduled; and defining key milestones and deliverables; and
Applying cybersecurity concepts, principles, methods, and practices sufficient to plan and carry out difficult and complex assignments and develop new methods, approaches, or procedures, and to provide advice and guidance on a wide range and variety of complex Cybersecurity issues.
Your resume must have complete information. Please ensure your resume accurately reflects the duties and responsibilities under each position you have held with each employer. In describing your experience, please be clear and specific. It is your responsibility to make sure your resume states complete information for each job entry (beginning and ending dates of employment stated as MM/YYYY; and total hours worked per week). If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position.
Part-time or unpaid experience: Credit will be given for appropriate unpaid work on the same basis as for paid experience. Part-time experience will be credited on the basis of time actually spent in appropriate activities. To receive credit for such experience you must indicate clearly the nature of the duties and responsibilities in each position held and the number of hours per week spent in such employment.
Qualifications must be met by the Closing Date: You must meet all qualification and eligibility requirements by 11:59pm EDT on the closing date of this announcement.
There is no substitution of education for specialized experience at this grade level.
Additional information
Salary- The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for Washington, DC.
Direct Deposit - Selectee is required to participate in the Federal Mediation and Conciliation Service direct deposit of pay program.
Security Background - A Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance is a requirement for this position. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal. If you possess a security clearance, please indicate the level and termination date in your resume. The successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with FMCS. The successful candidate will also be enrolled in FBI's Rap Back program, which will allow FMCS to receive notification from the FBI of criminal activities (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
This position requires submission of a 2-page resume and an Accomplishment Record based on selected competencies.
Your resume will be reviewed by an HR Specialist and a Subject Matter Expert to determine if you meet the basic requirement and minimum qualification requirements as outlined in the announcement.
If you are found minimally qualified, a rating panel will review your resume and Accomplishment Record narratives.
Accomplishment Record narratives should clearly demonstrate your proficiency in the following competencies:
Information Technology Program Management - Knowledge of the principles, methods, and tools for the coordinated management of an IT program to include providing oversight of multiple IT projects, integrating dependent schedules and deliverables, and related activities.
Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
Managing Human Resources - Plans, distributes, coordinates, and monitors work assignments of others; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Your resume must provide evidence that supports the claims made in your Accomplishment Record narratives; both documents must effectively showcase your qualifications. Each competency narrative should detail one specific, relevant example from your training or experience. Please limit each response to a maximum of 300 words, as any text beyond this limit will not be considered during the evaluation.
Your responses must be in the below format:
Competency Title
Position title and dates from your resume that this experience was obtained
Describe the situation (i.e., the challenged faced, the problem solved)
Describe the specific actions you took
State the outcome, results, or long-term impact of your accomplishment
Name and email address of someone who can verify this information
Basis for Rating: The rating panel will evaluate applicants' accomplishment records and resume, then place them into one of the following categories: Highly Qualified, Well Qualified and Qualified.
Highly Qualified - Meets the minimum qualification requirements and has extensive skills and experience in most of the job related competencies above.
Well Qualified - Meets the minimum qualification requirements and has a moderate amount of skills and experience in most of the job related competencies above.
Qualified - Meets the minimum qualification requirements, but may have a limited amount of experience in several of the job related competencies.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Resume clearly stating your experience related to this position as described in the Duties and Qualifications sections--include specific dates (MM/DD/YY - MM/DD/YY) so we can determine that you have the required amount of experience (if applicable). Your experience description needs to be clear/specific (we may not make assumptions regarding your experience). Resume must not exceed 2 pages. If you do not submit a resume that is 2 pages or less, you will be ineligible for further consideration.
Notification(s) of Personnel Action (SF-50) that includes Position Title, Grade or Level, and Duty Station. NOTE: Eligibility is based on your current position of record (if you are on a temporary promotion, the temporary promotion position is your position of record).
Most recent completed annual performance appraisal dated within the last 18 months (if it is not dated within the last 18 months or you have not received a performance appraisal, you must upload a signed/dated explanation why). Your submitted performance appraisal must show the overall rating and manager/supervisor's signature that certifies the rating at the time it was given. If your performance appraisal was conducted virtually, a supervisory email certifying your end-of-year review/rating was completed and date it occurred is acceptable documentation in lieu of the supervisor's signature on the performance appraisal document; the overall rating must also be provided on either the email or performance appraisal document.
Accomplishment Record - For each competency, applicants must provide a 300 word or less written narrative describing one example of competency-related experience. Each example should document the position title and dates when the experience was obtained, detailed information about the problem or situation, the specific actions taken by the applicant, and the results or outcomes achieved by those actions. The applicant will also provide the name and contact information of an individual who can verify the provided information. This document must be uploaded to the application under Accomplishment Record. An accomplishment record submitted outside the USA Staffing system will not be accepted.
DISPLACED FEDERAL EMPLOYEES WHO ARE CTAP ELIGIBLE
Most recent performance appraisal
Proof of eligibility
Most current SF-50 noting position, grade level, tenure, and duty station
For additional information regarding CTAP, Click Here.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. It is your responsibility to ensure your responses and appropriate documentation is entered, uploaded (i.e. resume) and submitted prior to the closing date. The complete application package must be submitted by 11:59PM (EDT) pm on 03/28/2026 to receive consideration.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account https://www.usajobs.gov/. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to saved application at a later date, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Note: To update a previously Saved or Incomplete application follow these instructions:
Log into your USAJobs account
Click on "Application Status" button on the left-hand side of the page
Click on the "Title" of the job you have applied to; it will take you back to the original page of that job announcement
Click on the "Update Application" button in the box on the right-hand side of the announcement; this will take you back to the last page of your application where you uploaded your previous documents
Refer to the "Please Note" statement at the top of the page and follow the instructions to update your application
You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website at http://usajobs.gov/ and clicking on "Track Your Online Application."By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired, you may be terminated after you begin work, or you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation. You will be required to submit official documentation before appointment. The agency will then verify the information provided on your application (i.e., Accomplishment Record Narative, Performance Appraisal, Resume, and SF-50/ Notification of Personnel Action .).
Top ranked applicants will be referred to the hiring office for further review and consideration. The hiring office may directly contact recommended candidates for interview(s). When the selection is made, applicants will be sent a referral status notification and a final disposition notification.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Resume clearly stating your experience related to this position as described in the Duties and Qualifications sections--include specific dates (MM/DD/YY - MM/DD/YY) so we can determine that you have the required amount of experience (if applicable). Your experience description needs to be clear/specific (we may not make assumptions regarding your experience). Resume must not exceed 2 pages. If you do not submit a resume that is 2 pages or less, you will be ineligible for further consideration.
Notification(s) of Personnel Action (SF-50) that includes Position Title, Grade or Level, and Duty Station. NOTE: Eligibility is based on your current position of record (if you are on a temporary promotion, the temporary promotion position is your position of record).
Most recent completed annual performance appraisal dated within the last 18 months (if it is not dated within the last 18 months or you have not received a performance appraisal, you must upload a signed/dated explanation why). Your submitted performance appraisal must show the overall rating and manager/supervisor's signature that certifies the rating at the time it was given. If your performance appraisal was conducted virtually, a supervisory email certifying your end-of-year review/rating was completed and date it occurred is acceptable documentation in lieu of the supervisor's signature on the performance appraisal document; the overall rating must also be provided on either the email or performance appraisal document.
Accomplishment Record - For each competency, applicants must provide a 300 word or less written narrative describing one example of competency-related experience. Each example should document the position title and dates when the experience was obtained, detailed information about the problem or situation, the specific actions taken by the applicant, and the results or outcomes achieved by those actions. The applicant will also provide the name and contact information of an individual who can verify the provided information. This document must be uploaded to the application under Accomplishment Record. An accomplishment record submitted outside the USA Staffing system will not be accepted.
DISPLACED FEDERAL EMPLOYEES WHO ARE CTAP ELIGIBLE
Most recent performance appraisal
Proof of eligibility
Most current SF-50 noting position, grade level, tenure, and duty station
For additional information regarding CTAP, Click Here.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. It is your responsibility to ensure your responses and appropriate documentation is entered, uploaded (i.e. resume) and submitted prior to the closing date. The complete application package must be submitted by 11:59PM (EDT) pm on 03/28/2026 to receive consideration.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account https://www.usajobs.gov/. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to saved application at a later date, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Note: To update a previously Saved or Incomplete application follow these instructions:
Log into your USAJobs account
Click on "Application Status" button on the left-hand side of the page
Click on the "Title" of the job you have applied to; it will take you back to the original page of that job announcement
Click on the "Update Application" button in the box on the right-hand side of the announcement; this will take you back to the last page of your application where you uploaded your previous documents
Refer to the "Please Note" statement at the top of the page and follow the instructions to update your application
You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website at http://usajobs.gov/ and clicking on "Track Your Online Application."By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired, you may be terminated after you begin work, or you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation. You will be required to submit official documentation before appointment. The agency will then verify the information provided on your application (i.e., Accomplishment Record Narative, Performance Appraisal, Resume, and SF-50/ Notification of Personnel Action .).
Top ranked applicants will be referred to the hiring office for further review and consideration. The hiring office may directly contact recommended candidates for interview(s). When the selection is made, applicants will be sent a referral status notification and a final disposition notification.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
