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Lead Emergency Services Dispatcher (Office Automation)

Department of the Army
United States Army Installation Management Command
Directorate of Emergency Services

Summary

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Domestic Defense Industrial Base (DIB) & Major Range & Test Facilities Base (MRTFB) to recruit and appoint qualified candidates to positions in the competitive service.

About the Position: This position is a Lead Emergency Services Dispatcher for the Fort Yuma Department of Emergency Services.

Overview

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Accepting applications
Open & closing dates
03/23/2026 to 04/06/2026
Salary
$55,882 - $72,644 per year
Pay scale & grade
GS 8
Location
2 vacancies in the following location:
Yuma Proving Ground, AZ
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Job family (Series)
Supervisory status
No
Security clearance
Secret
Drug test
No
Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
Yes
Announcement number
MCFU-26-12911749-DHA
Control number
862108700

Duties

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  • Monitor status of police, fire, and medical field units to ensure prompt and accurate response.
  • Verify completed work assignments by shift personnel comply with policies and regulations.
  • Perform crisis intervention in high-risk situations until emergency units arrive.
  • Maintain records, reports, and logs to support emergency services and ensure compliance, reporting, and data accuracy.
  • Prepare shift schedules and distribute workload among employees in accordance with established workflow.

Requirements

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Conditions of employment

  • Obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
  • This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations.
  • Subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 11. While probationary the incumbent can be terminated with limited appeal rights.
  • Temporary Duty (TDY) or business travel requirement of 5% of the time.
  • This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
  • This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations. Employee shifts are rotated on a regularly scheduled basis.
  • This position requires Incumbent to wear clean, casual clothing.
  • Must obtain and maintain, within 12 months of employment, DoD Telecommunicator I and II (or equivalent), DoD Hazmat Awareness levels.
  • Must obtain and maintain within 12 months of employment, Emergency Medical Dispatch, National Law Enforcement Telecommunication System Operator, Arizona Criminal Justice Information System, and Cardiopulmonary Resuscitation Certifications.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the Education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience in operating emergency dispatch communications systems for an organization; questioning callers to identify nature of emergencies and respond with appropriate emergency response personnel/ equipment; providing Emergency Medical Dispatching assistance to callers with medical emergencies and applying established emergency response procedures according to regulations and local operating procedures. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07).

OR

Education: One and a half years of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Communications, Homeland Security, or Fire Protection.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond one year (total semester hours minus 18) by 9. Add the two percentages.

In addition to the requirement above, this position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute sample with 3 or fewer errors.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/

Additional information

  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • One year trial/probationary period may be required.
  • Direct Deposit of Pay is required.
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
  • This is a(n) Interagency Career Field position.
  • Multiple positions may be filled from this announcement.
  • Salary includes applicable locality pay or Local Market Supplement.
  • When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.
  • Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
  • Recruitment and relocation incentives may be authorized.
  • Student loan repayment may be authorized.
  • Salary negotiations for those candidates who are new to Federal service may be authorized.
  • Credit for Prior Non-Federal work experience and certain military service for determining annual leave accrual may be authorized.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.

United States Army Installation Management Command

Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army.

Agency contact information

Army Applicant Help Desk
Website
https://portal.chra.army.mil/hr_public?id=app_inq
Address
FU-W6CKAA US ARMY IMCOM-USAG YUMA
DO NOT MAIL
Yuma, AZ 85365
US

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