Clarification from the agency

Current, Permanent VA Northeast Ohio Healthcare System Employees and CTAP Eligibles - Must be a current, permanent employee of the facility listed in the announcement.

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Duties of the Supervisory Mobility Transportation Specialist include but are not limited to:

• Serves as the Chief Vision Officer regarding the VTP.
• Collaborates with Mobility Managers and their dispatch teams at VA facilities across the Northeast Ohio Market and throughout the VISN for management of transportation workload, forecasting, scheduling, operations, quality improvement implementation, and ongoing operational flow of the Veteran transportation across the Northeast Ohio Market.
• Must have general knowledge of clinical services, related software and programs as they relate to clinical computing and office automation.
• Responsible for general program administration and all general travel operations, both internal and contracted, throughout the Northeast Ohio Market.
• Demonstrates professionalism, integrity, transparency, and accountability with a work ethic that emphasizes excellence and quality.
• Manages the VTP Program comprised of the VTS Section, Beneficiary Travel section, and Ambulance section at the facility and the Michigan Market TNH above the facility level.
• Acts as the primary decision maker on complex, unique issues that are not covered under standard policies. Orchestrates policy and procedures for transportation and travel for Veterans.
• Interprets legislation and provides guidance to program staff.
• Advises and recommends courses of action to facility and market Executive Leadership Teams, Senior Executive staff, VISN transportation staff, and National VTP staff.
• Spearheads innovative approaches to accomplish missions, solve problems, respond to new policy, and implement higher quality of care in all facets of Veteran transportation.
• Analyzes new technological trends and develops phased implementation plans after analyzing feasibility, costs, benefits, opportunities, and constraints.
• Works closely and routinely with other services within the Medical Center.
• Responsible for completing the Needs, Resources, and Stakeholders Assessment in collaboration with the other services represented on the VTP Board of Directors, as well as Veterans and community stakeholders.
• Formulates, interprets, and implements VHA's Member Services Veterans Transportation Program and VAMC's policies and procedures pertaining to transportation among the multiple programs at the VAMC.
• Develops, analyzes, evaluates, advises on, and/or improves the effectiveness of work methods and procedures, organizations, manpower utilization, distribution of work assignments, delegation of authority, management controls, information and documentation systems, and similar functions of management.
• Acts as the subject matter expert (SME) advisor to Senior Medical Center Executive Leadership.
• Manages all patient transportation matters at the Medial Center and in collaboration with the VISN level to ensure policy and protocols are routinely followed.
• Possess and maintain knowledge of and collaborative relationships with external organizations such as: Community Transit providers, Veterans Service Organizations, State Veteran Agencies, County Veteran Service Agencies, and other various groups and organizations, volunteer work groups, news media, and the community at large. The incumbent ensures effective integration of efforts/activities with other medical center operations.

Work Schedule: Monday - Friday, 8:00am - 4:30pm
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Mobility Transportation Specialist/PD944290
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/07/2026.

• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
• Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit: https://www.opm.gov/policy-data-oversight/hiring-authorities/competitive-hiring/.
• All Title 38 Veterans Canteen Service (VCS) employees must have served in their Excepted Service position for at least 90 days in order to be eligible for a position within the Competitive Service.
• Applicants who were previously selected under a Competitive Delegating Examining Office (DEO) announcement must have served in their position for at least 90 days prior to being eligible for other positions within the Competitive Service.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Managing and oversite of all travel requirements, including consults for routine outpatient appointments, ensuring community transport of patients for care; knowledge of reimbursement travel/beneficiary travel and special mode travel; training, tracking completion of consults, assisting with alternate means of travel; providing technical and administrative support, knowledge of a wide range of well established and commonly applied budgetary and accounting management principles, concepts, and methodologies. Skill in judgment and analysis to provide budget management services, ability to resolve problems associated with budget management systems and processes related to contract documents; interpreting data, planning work assignments, coordinate activities, skill in oral and written communication, knowledge of administrative regulations, operating procedures, directives, VA manuals, and public laws.

Preferred Experience: Assessing and addressing transportation needs for veterans. Knowledge of transportation services and logistics management to support veteran accessibility. Strong coordination management and liaising with transportation service providers.

You will be rated on the following Competencies for this position:

• Leadership
• Oral Communication
• Interpersonal Skills
• Data Management
• Administration and Management
• Written Communication
• Technical Competence
• Financial Management
• Organizational Awareness
• Team Building
• Teaches Others

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Incumbent may be exposed to stressful working situations that will require a mature attitude, professional approach, and effective communication skills to overcome. The work requires no special physical demands but may require standing (sometimes for long periods), walking, climbing stairs, and bending. Work may require moderate lifting. May occasionally require working in extreme temperatures (hot or cold).

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.