Clarification from the agency

This position is open to Status-eligible applicants only. Please see list of Hiring Paths for clarification on Status eligibility. Proof of eligibility must be attached to application.

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• Responsible for marketing, business planning, external revenue generation, insurance functions, and overall, Health Administration Service in the rapidly changing present and future health care marketplace.
• Overall management responsibility for oversight of all Health Administrative Service (HAS) programs and functions. Health Administrative Service (HAS) provides administrative support to clinical and administrative staff located at Seattle, American Lake, Magnolia and the Community-Based Outpatient Clinics (CBOCs).
• Provides direction and oversight for improving operations related to the support of the electronic, hybrid and paper medical record systems, including record maintenance, retrieval, coding, transcription, and release of information.
• Responsibility to ensure that the service line resources are used effectively and efficiently, and the annual budget projections are accurate and support the service line strategic plans.
• Accountable for determining eligibility and enrollment; validating and entering demographics, means test, and insurance information and support of health screening and outreach activities.
• Coordinates travel arrangements for Veterans and caregivers including ALS and BLS Ambulance, Air ambulance, Wheelchair vans, taxi, bus, and ferry tickets.
• Provides consultation and expert guidance to the organization and individuals for clinical, research and educational processes on a wide range of health information management and clinical issues such as Compliance, Freedom of Information Act (FOIA), the VA PSHCS Privacy Program. HIPAA, and on-going improvement.
• Knowledge and ability to apply management tools, techniques (e.g., flow charts, decision trees, regression analysis, demographic analysis, forecasting, ADP assistance and feasibility/needs assessment studies) and office automation technology to daily operations and supports various outreach.
• Effectively anticipates problems, develops solutions, and formulates plans to meet current and changing workload demands, patient needs and patient expectations.
• Uses a systems approach to continuous quality improvement, takes measurements to assess progress and makes data driven decisions. Focuses on value-added processes that produce positive outcomes and reduced rework.
• Actively participates in long-range strategic goal oriented planning with anticipation to changes in the workload or projects; assesses the impact that new policies or laws would have on operations, staffing and program impacts.
• Provides timely and effective response to patients, clinical and administrative staff, Service Organization Officers, congressional aides and management.
• Maintains close liaison between clinical and administrative services, monitors programs, and reports service opportunities and resource requirements to the appropriate management officials.
• Knowledge of customer service and service recovery to assist Veterans and staff with resolving problems, explaining programs and policies, and overcoming barriers to care for Veterans and their caregivers.
• Responsibility for personnel management activities for all staff assigned to Health Administration Service (HAS), and approves, rejects, or recommends selections, promotions, status changes, awards, disciplinary actions, and separations.
• Discusses, investigates, and responds to employee grievances and dissatisfactions to resolve conflicts informally at the lowest level possible and ensures that management actions are consistent with the Union agreement, EEO principles and safety policies.
• Actively supports the Medical Center's safety Program and Affirmative Action plan, which includes the Equal Employment Opportunity Program, Federal Women's Program, and Employment of the Handicapped Program.
• Develops and directs a formal orientation and training program for Health Administrative Service (HAS) employees that provide technically competent medical administration employees to support the functions of the professional staff.
• Participates in self-development activities to maintain and increase professional competence and provides in-services for internal and external clinical and administrative groups related to new or changes in existing VA Health Care programs.
• Supports Health Administrative Service (HAS) employee participation in cross-functional process action teams to improve patient care.

Work Schedule: Monday-Friday; 8:00am-4:30pm
Telework: This position may be authorized for Ad-hoc telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Associate Medical Administrative Officer - Associate Director/PD160790
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure: May be required.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/27/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of organizational, programs, functions, and requirements aligned to health care delivery systems; skilled in budget planning, resource management (staffing, equipment, space), and employee training/development; ability to apply management tools and techniques (flow charts, decision trees, regression analysis, demographic analysis, forecasting, ADP assistance and feasibility/needs assessment studies); skilled in analyzing problems and establish priorities within a health care delivery system; Knowledge of administrative regulations, supervisory principles, organizational theory and techniques of regression analysis, demographic analysis, forecasting and evaluation; Must have knowledge of pertinent laws, regulations, policies aligned in medical administration programs; Knowledge of employee training needs and techniques to ensure that staff have the tools that they need to provide excellent customer service.

You will be rated on the following Competencies for this position:

• Administration and Management
• Administrative Law
• Applies Technology to Tasks
• Customer Service
• Employee Development
• Personnel and Human Resources

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Walking, stooping, and bending is required.

Work Environment: Work is typically performed in an adequately lighted and climate-controlled office. Incumbent is required to travel between two divisions, which are located 40 miles apart, and both administrative campus located in a remote area of Seattle and in Dupont Washington. Incumbent may also be required to travel to several CBOCs and leased office space that are located throughout western Washington in the facility catchment area, intermittently.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Resume Reminder - Your resume must include the following information for each job listed:

• Job title Duties (be as detailed as possible)
• Month & year start/end dates (e.g. June 2007 to April 2008)
• Full-time or part-time status (include hours worked per week)
• Series and Grade, if applicable, for all Federal positions you have held
• Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.

Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications. Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages or encrypted, and digitally signed documents linked on your resume or cover letter to determine your qualifications.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.