As an Alternative Dispute Resolution Manager at the GS-0301-15, you will be part of the Field Management Programs, Office of Field Programs, U.S. Equal Employment Opportunity Commission. If selected, you will be responsible for managing, directing, and administering the agency's Alternative Dispute Resolution (ADR) mediation program in EEOC's Field Offices nationwide and provide highly complex and critical advisory services to the FMP Director.
Summary
As an Alternative Dispute Resolution Manager at the GS-0301-15, you will be part of the Field Management Programs, Office of Field Programs, U.S. Equal Employment Opportunity Commission. If selected, you will be responsible for managing, directing, and administering the agency's Alternative Dispute Resolution (ADR) mediation program in EEOC's Field Offices nationwide and provide highly complex and critical advisory services to the FMP Director.
Plan, design, and oversee a nationwide Alternative Dispute Resolution (ADR) program, establish performance metrics, coordinate multi-office operations, and implement strategies that resolve systemic issues and enhance program effectiveness.
Knowledge of concepts, techniques, and methods of Federal and private sector alternative dispute resolution and mediation policies to develop broad guidelines or regulations or to conduct project to resolve complex systemic problems of broad scope.
Ability to manage team and group dynamics, resolve conflict situations, deliver ADR mediation services, facilitate voluntary resolutions between parties, and provide expert guidance to Field Offices on ADR policies and best practices nationwide.
Ability to analyze ADR data using ARC and Power BI, ensure accuracy, identify trends, and prepare reports for leadership to inform decisions and improve program efficiency.
Experience mentoring staff and overseeing programs to ensure consistent ADR policy application across offices. Ability to lead teams, set priorities, resolve escalated issues, and foster collaboration to achieve agency goals.
Males born after 12-31-59 must be registered for Selective Service
Suitable for Federal employment, determined by a background investigation
May be required to successfully complete a probationary period
Qualifications
For the GS-15: You must have at least one year of experience equivalent to the GS-14 level in the federal service that provided the specific knowledge, skills, and abilities required to successfully perform the duties of this position. Such experience includes developing policies; establishing plans; designing, executing, and monitoring a nationwide comprehensive ADR program; and providing educational and technical assistance to administer the agency's ADR mediation program on a national scale.
Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F. One year at the GS-14 level is required to meet the time-in-grade requirements for the GS- 15 level.
Applicants must meet all eligibility requirements (e.g., time-in-grade and qualification requirements) within 30 days of the closing date specified in the vacancy announcement.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
This position does not have an education qualification requirement.
Additional information
Relocation expenses will not be paid.
The selectee will be required to have a duty station and report to Headquarters or one of the 53 EEOC Field Offices.
This job opportunity announcement may be used to fill additional similar vacancies across EEOC.
If you are unable to apply online or need to fax a document that you do not have in electronic form, please refer to the agency contact information.
All employees of the Federal government are subject to the conflict of interest statutes and regulations including the Standards of Ethical Conduct that govern activities with outside organizations and reporting financial holdings. This position may require the incumbent to complete a confidential financial disclosure report within 30 days of appointment.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, your resume and supporting documentation will be reviewed to determine whether you meet the minimum qualifications and eligibility requirements outlined in this announcement. A Subject Matter Expert (SME) or SME Panel will be utilized to assist in the technical evaluation of candidates' qualifications. Applicants who meet these requirements will be certified and referred to the selecting official.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Data Analysis
Leadership
Mediation/Alternative Dispute Resolutions
Stakeholder Management
Supervisory Skills
All qualified Non Competitive applicants and the best qualified Merit Promotion applicants will be referred to the hiring manager for consideration.
Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 85 or above based on the competencies listed above; and 3) submit the appropriate documentation to support your CTAP eligibility. For more information visit: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/
Equal Employment Opportunity
The United States government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must provide a complete Application Package which includes:
Your Resume (NOT TO EXCEED 2 PAGES) showing work schedule, hours worked per week, dates of employment and duties performed. Resumes over the 2-page limit, will not be reviewed beyond page 2 or may be disqualified. If your resume does not reflect demonstrated evidence of your qualifications, you will not receive consideration for the position.
Most recent Performance Appraisal, if applicable.
Please provide a copy of your most recent SF-50, "Notification of Personnel Action" which shows your appointment eligibility for the position for which you are applying. Your most recent Promotion, Within Rate Increase (WRI/WGI), or Appointment/Conversion SF-50 or Notification of Personnel Action showing your career/career-conditional status, title, series and grade (do not submit an Award SF-50). Also provide the SF-50 that reflects the highest grade level held on a permanent basis or the full performance level of your current position, whichever is higher.
Career Transition Assistance Program documentation, if applicable
Failure to submit documents required may result in loss of consideration.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.
The complete application package must be submitted by 11:59 PM (EST) on 03/27/2026 to receive consideration.
To view the Assessment Questionnaire before applying online, click on this link: https://apply.usastaffing.gov/ViewQuestionnaire/12911866
To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
You will receive an email notification when your application has been received for the announcement.
To verify the status of your application, log into https://login.usajobs.gov/Access/Transition select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
ADDITIONAL INFORMATION:
The EEOC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact the HR Specialist listed in this vacancy. The decision on granting reasonable accommodation will be made on a case-by-case basis. TTY users may contact us via the Federal Relay Service, 1-800-669-6820.
Equal Employment Opportunity Programs
131 M Street NE
Washington, DC 20507
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated. You will receive another notification about the status of your application.
The SME panel will assess your qualifications for the job, and will be used to identify the best qualified applicants to be referred to the hiring manager for further consideration and possible interviews.
We expect to make a job offer within 40 days after the closing date of the announcement. After making a tentative job offer, we will conduct a suitability/security background investigation.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must provide a complete Application Package which includes:
Your Resume (NOT TO EXCEED 2 PAGES) showing work schedule, hours worked per week, dates of employment and duties performed. Resumes over the 2-page limit, will not be reviewed beyond page 2 or may be disqualified. If your resume does not reflect demonstrated evidence of your qualifications, you will not receive consideration for the position.
Most recent Performance Appraisal, if applicable.
Please provide a copy of your most recent SF-50, "Notification of Personnel Action" which shows your appointment eligibility for the position for which you are applying. Your most recent Promotion, Within Rate Increase (WRI/WGI), or Appointment/Conversion SF-50 or Notification of Personnel Action showing your career/career-conditional status, title, series and grade (do not submit an Award SF-50). Also provide the SF-50 that reflects the highest grade level held on a permanent basis or the full performance level of your current position, whichever is higher.
Career Transition Assistance Program documentation, if applicable
Failure to submit documents required may result in loss of consideration.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.
The complete application package must be submitted by 11:59 PM (EST) on 03/27/2026 to receive consideration.
To view the Assessment Questionnaire before applying online, click on this link: https://apply.usastaffing.gov/ViewQuestionnaire/12911866
To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
You will receive an email notification when your application has been received for the announcement.
To verify the status of your application, log into https://login.usajobs.gov/Access/Transition select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
ADDITIONAL INFORMATION:
The EEOC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact the HR Specialist listed in this vacancy. The decision on granting reasonable accommodation will be made on a case-by-case basis. TTY users may contact us via the Federal Relay Service, 1-800-669-6820.
Equal Employment Opportunity Programs
131 M Street NE
Washington, DC 20507
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated. You will receive another notification about the status of your application.
The SME panel will assess your qualifications for the job, and will be used to identify the best qualified applicants to be referred to the hiring manager for further consideration and possible interviews.
We expect to make a job offer within 40 days after the closing date of the announcement. After making a tentative job offer, we will conduct a suitability/security background investigation.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
