About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Information, Ticket, & Travel (ITT) office in Lakehurst, New Jersey.
About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Information, Ticket, & Travel (ITT) office in Lakehurst, New Jersey.
Please see the "Who May Apply" section under the Qualifications section.
Plans and conducts day-to-day operations of the Information, Ticket, & Travel (ITT) program which serves a large volume of local visitors/transient customers who visit the Lakehurst area. As a customer representative in the ITT office, provides all facets of traveling counseling to customers. Provides detailed information regarding schedules, transportation options, various types of accommodations and attractions. Arranges for all aspects of travel including air travel, cruises, rental cars, hotel accommodations, admissions and recreation activities for customers. Develops complete itineraries based on requests from customers. Researches information using computer-based, interactive software. Reviews itineraries and other arrangements with customer prior to finalizing arrangements. Arranges for charges using the government IMPACT when customers are unable to utilize personal credit cards for transactions. Responsible for researching and acquiring tickets to sporting events, Broadway shows and theme/amusement parks. Assists supervisor with originating publicity information and forwards to Marketing for distribution. Assures after trip comment cards are completed by participants for use by management to determine trends and/or problem/improvement areas. Responsible for monthly ticket inventory, ensuring ticket accountability is maintained. Accomplishes monthly IMPACT statement and submits to NAF Accounting Office. Operates cash register, accepts payments from customers, complete daily cashier reports, and turns over to supervisor for verification. Assists supervisor with the preparation of daily and monthly operational reports detailing business transactions such as leisure travel, tickets sold, sales figures, and net profit. Routine work is performed independently, and unique problems or situations are brought to supervisor's attention. Performs other duties as assigned.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12912373
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/12/2026
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Experience in one or more functions of the travel industry which demonstrate the following: (1) A practical knowledge of the tour and travel industry: (2) A knowledge of recreational activities, rules and procedures: (3) The ability to plan and organize recreational activities for groups of people. Applicant must have knowledge of basic computer operations Window-based operating systems. Must possess good communication and interpersonal relations skills as well as good telephone etiquette. Must be able to read, speak, and write English. Applicant must be able to accomplish multiple tasks simultaneously such as operating a computer and telephone. Must satisfactorily complete a National Agency Check.
You will be evaluated on the basis of your level of competency in the following areas:
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 04/12/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
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