About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Information, Tickets, and Travel Office, inside of Outdoor Recreation, on Dover Air Force Base.
As a FLEX employee, you may work anywhere between 0-40 hours per week, on an as needed basis.
About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Information, Tickets, and Travel Office, inside of Outdoor Recreation, on Dover Air Force Base.
As a FLEX employee, you may work anywhere between 0-40 hours per week, on an as needed basis.
Please see the "Who May Apply" section under the Qualifications section.
Performs Information, Tickets, and Travel (ITT) duties in preparing and maintaining office records of various types and performs in-depth administrative work. Sells a variety of tickets to amusement and theme parks, museums, zoos, aquariums, historic sites, cinemas and other attractions within Delaware, Maryland, Pennsylvania, New Jersey New York, Florida and other areas as requested by customers. Maintains spreadsheets for daily and monthly accounting to include ticket logs, tour reports and unearned income accounts, Air Force Central Ticket accounting sheets, financial transaction register, confirmation reports, Rec Trac, monthly inventories, consignment accounts and NAF purchasing via NAF Purchasing Card. Schedules, coordinates, and collects payment for ITT scheduled and private coach bus tours. Maintains customer payment logs. Provides clear and accurate guidance and coordination of ITT information and referral services to both individuals and groups. Performs tour guide services as required for trips and tours. Programs tour schedules up to one year in advance. Works with Commercial Sponsor Coordinator to program in-kind and monetary sponsorship when available. Performs day-to-day work effectively and efficiently with little or no supervision. Duties occasionally require night and weekend work. Performs other related duties as assigned by the supervisor.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12910350
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/19/2026
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Must have experience in responsible clerical or office work which includes a demonstrated ability to perform common math problems, use of Microsoft Office products for day-to-day operations, perform basic file operations, and effective time management. Must also have sufficient experience with cash handling and cash register operations to effectively account for large amounts of cash and credit card payments with little or no errors. Must be able to account for all consignment and inventory tickets with 100 percent accuracy. Must be able to communicate orally and verbally and possess effective customer service skills. Must be available to occasionally work non-regular shifts to include evenings and weekends. Must satisfactorily complete a National Agency Check with Inquiries (NACI).
This position does not have an education qualification requirement.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 03/19/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
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