Clarification from the agency

This JOA is Open to all CTAP/ICTAP and Status candidates.

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Major duties include, but are not limited to:

• All administrative, fiscal, contractual, equipment, space, and other resource management as well as supporting direct patient care though independent and collaborative work involving staffing analysis, workload statistics, mapping, clinic management, efficiency, safety, and patient and staff satisfaction.
• Incumbent must be a liaison with all clinical services within CTVHCS, as well as with Quality Safety Value Service, Compliance Office, Systems Redesign, Patient Safety, Privacy Office, Finance, Human Resources, Information Security, Public Affairs, and the Equal Employee Opportunity Office, as well as resolving more complex, non-routine matters not requiring action by the DNE, Acute and Ambulatory Care.
• Provides accurate statistics, workload analyses and monitoring required for maintaining contracts and justifying renewals.
• Budget formulation, justification, and execution, reconciling purchases, payroll administration and financial reporting.
• Responsible for management of resources including over 779 authorized FTE, overtime, travel, timekeeping, and fund control points, to ensure resources are within established ceilings and guidelines. Monitors payroll for accurate completion and compliance with payroll regulations. The incumbent has authority for Nursing Service fund control points.
• Prepares numerous reports pertaining to analysis and assessment of resources, quality of care outcomes and recommendations for resource utilization and outcomes improvement to al levels of officials within and outside the organization. Data and relevant analysis are presented to the Patient Care Service Executive Council, Medical Center and/or service-based committees and workgroups to drive decision making.
• Acts independently as the specialist in administrative matters for Acute and Ambulatory Care Nursing Service units, clinics, and administrative spaces, determines and advises on program needs to assure maximum utilization of space, equipment, staff, and funds and develops alternative courses of action for the improvement.
• Responsible for maintaining current information regarding equipment needs and priorities within the service.
• Keeps abreast of matters affecting the hospital operations such as bed capacity, supplies, space, and equipment to include assets from other services matrixed to Nursing Service such as Ambulatory Care, Medicine, and Surgery, so the service can respond appropriately; and to make Executive Leadership aware of service matters that affect the hospital operations.
• The incumbent monitors and ensures consults, open encounters, return to clinic orders and appointments are scheduled appropriately to meet patient access metrics. Provides data from VHA Support Service Center (VSSC), the CTVHCS dashboards/data bases, Clinic Utilization Statistical Summary (CUSS) report in Vista, DSS mapping, Visual Aid, SPARQ, OPES, IPEC, and other resources to analyze current and future supply demand.
• Advises on policy interpretation and procedures and is responsible for developing service-specific standard operating procedures (SOPs) and guidelines for various administrative functions within Nursing Service. Interprets VA regulations, VACO policy statements, manuals, directives, handbooks, and legislation that affect Nursing Service. The incumbent formulates and drafts policy to meet these changing requirements.
• Develop, implement, and monitor a service level plan for sustainment and continuous improvement plan projects independently and in conjunction with the DNE, Acute and Ambulatory Care. Conducts studies of health care system programs and operations and makes recommendations for improvements to reduce cost, increase efficiency and effectiveness and enhance customer experience.
• Makes proposals based on professional observations and analysis to modify or change policies as well as initiate suggestions for new policies designed to enhance the efficiency of the operation of the health care system within Nursing Service.
• Serves as the senior supervisor for administrative resources in Nursing Service, for the DNE, Acute and Ambulatory Care. The DNE, Acute and Ambulatory Care, Chief Nurses and Nurse Managers within the service consult with the Administrative Officer for all administrative aspects of service operations, to include but not limited to, personnel management and actions, onboarding, timekeeping, payroll, budget, procurement, policy development, and management of contracts.

Work Schedule: Monday - Friday; 7:30am - 4:00pm
Virtual: This is not a virtual position.
Position Description/PD#: Administrative Officer/PD003680
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Must pass pre-employment physical examination.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/17/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Analyzes and advises senior management on problems within various programs; contributes to policy and decision-making processes; develops and implements policies; gathering data; analyzing cost-benefits; knowledge of advanced administrative duties; assists with surveys and audits; performing inventory and miscellaneous investigations; exercising fiscal management responsibilities in developing budgets; knowledge of privileging and credentialing of medical staff; personnel management and administration; knowledge of human resources functions; creating schedules for completion of work and performance standards. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related to the work of the position. (TRANSCRIPT REQUIRED). OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate education.(TRANSCRIPT REQUIRED)

You will be rated on the following Competencies for this position:

• Contracting/Procurement
• Decision Making
• Financial Management
• Planning and Evaluating
• Administration and Management

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.

Functional Requirements: Assessment must be made for any acute or chronic medical/physical condition or medication use which interferes with the ability operate the appropriate Government owned or -leased vehicle safely and without undue risk to themselves or others. The following requirements must be met:

• distant vision 20/40 in one eye with or without correction,
• field of vision 70 degrees,
• ability to distinguish red, green and amber,
• whispered voice at five feet, or average hearing loss of not greater than 40 dbs. at 500, 1000 and 2,000 Hz

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.