The Store Manager oversees operations and employees of the Retail Merchandise store(s), providing leadership and guidance. This position is located in in the Naval Academy Business Services Division (NABSD), a Non-Appropriated Fund Instrumentality (NAFI).
Summary
The Store Manager oversees operations and employees of the Retail Merchandise store(s), providing leadership and guidance. This position is located in in the Naval Academy Business Services Division (NABSD), a Non-Appropriated Fund Instrumentality (NAFI).
Supervise daily store operations and ensure compliance with NAF policies and procedures
Oversee merchandising, inventory control, and visual presentation standards
Monitor sales performance, inventory metrics, and perform regular audits to ensure compliance and efficiency
Administer the store's annual budget under the approval of the NABSD Deputy Director of Retail Merchandise & Operations
Oversee usage of NABSD's Enterprise Resource Planning (ERP) system, ensuring accurate data entry and reporting
Attend leadership meetings, communicate updates, and participate in team huddles
Approve Purchase Requests, credit card purchases, and Purchase Orders within delegated authority
Collaborate with other NABSD departments to coordinate promotions, events, and joint initiatives
Uphold the integrity and image of the United States Naval Academy and the United States Navy
Promote a positive, inclusive, and customer-focused work environment and maintain staff morale
Monitor the Open-to-Buy program to ensure purchasing activity aligns with approved budgets
Administer scheduling, timekeeping, and payroll; assist with recruitment, onboarding, and training; provide coaching; and supervise subordinate supervisors
Monitor adherence to safety, security, and loss prevention protocols
Support Induction Day and Plebe Issue operations
Create and maintain administrative documentation for inspections and reviews
Approve customer service policies and exceptions within authorized limits
Attend to customer needs and resolve escalated service issues
Must be able to obtain and maintain a security clearance – requires 18 years of age.
Males born after December 31, 1959 must be registered for Selective Service.
Verification of employment eligibility in the United States is required - We are an E-Verify participant.
Probationary period: Full Time employees serve a one-year probationary period. This position concurrently serves a one-year supervisory probationary period.
U.S. Citizenship is required for Tier 3 Positions.
Must be able to understand and communicate in English.
Participation in Direct Deposit.
Must maintain the privacy of official work information and data, and demonstrate the highest level of ethical conduct.
Qualifications
KNOWLEDGE, SKILLS and ABILITIES (KSAs) requirements for this position are as follows:
** Your application must include narratives for each KSA, using specific examples to demonstrate your qualifications and experience.
Incumbent must have at least five (5) years of Retail Operations Management experience. Experience should include merchandising, promotions, customer service standards, POS workflows, and knowledge of buying practices sufficient to supervise personnel responsible for purchasing. Experience in Collegiate Retail is preferred.
Four years of education beyond high school with a financial, analytical, and/or administrative area of focus, or equivalent combination of education and experience. Bachelor's or Master's degree highly desired.
Experience supervising and developing staff, including subordinate supervisors, through effective delegation, coaching, performance management, and resolution of personnel issues.
Knowledge of financial and administrative management practices, including budgeting, payroll oversight, purchasing controls, and Open to Buy monitoring.
Proficient in ERP (NetSuite preferred), Google Workspace, MS Office, and AI automation to manage financial planning, budgeting, cost controls, and inventory reporting.
Additional information
As the Store Manager, you lead a flagship retail operation at the United States Naval Academy - shaping the daily experience for Midshipmen, faculty and staff, military, alumni, and the Academy community. This role blends hands-on leadership with meaningful mission impact, giving you the opportunity to build a high-performing team, drive operational excellence, and foster a proud, spirited culture rooted in one simple idea: Beat Army!
Note: Failure to provide the required information may result in loss of consideration for the position and elimination from the selection process. Applicants may be required to provide proof of education, complete a pre-hire health screening, etc. DON is an EEO employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, or other non-merit factor. Reasonable accommodations may be provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the office that is collecting the applications. The decision on granting reasonable accommodations will be on a case-by-case basis.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Benefits & Perks include:
Medical, Dental, Life Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Automatic Retirement Enrollment
401 (k), Roth 401(k), and 401(k) Loan options
Paid Vacation and Sick Leave Accrual
Use of the Brigade Sports Complex
Shop at the Midshipmen Store
Shop at the Navy Exchange
Potential membership eligibility at the Naval Academy Club
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All applications and supporting documents will be reviewed to determine if they meet the hiring eligibility and KSA requirements listed in the announcement, and will be rated based on the information provided. Best qualified applicants will be referred to the hiring manager.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Benefits & Perks include:
Medical, Dental, Life Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Automatic Retirement Enrollment
401 (k), Roth 401(k), and 401(k) Loan options
Paid Vacation and Sick Leave Accrual
Use of the Brigade Sports Complex
Shop at the Midshipmen Store
Shop at the Navy Exchange
Potential membership eligibility at the Naval Academy Club
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
