Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Oversees the administrative management of the reception area of a Child Development or Youth Program.

• Receives children, youth, parents, and other visitors in a courteous manner. Answers main telephone, ascertain nature of call and direct caller to appropriate staff, takes a message or personally provides desired information.
• Provides customer service expected in a "First Choice" organization. Utilizes Child and Youth Management System (CYMS) to oversee the collection, accurate accounting and reporting of funds; and to collect and maintain up-to-date statistical data for planning and reporting purposes IAW higher headquarters and statutory requirements.
• Utilizes an electronic cash register system and calculator to compute and record individual transactions for customers and to enter data into predefined categories for regulatory-signed statistical reports and tracking of income data as it pertains to the program.
• Provides administrative support including typing/word processing, mail preparation, copying, distribution, telephone calls, and travel orders for personnel. Using office automation equipment and word processing software, prepares a variety of correspondence, memorandums, briefings and Daily Activity and other reports required for day-to-day operation.
• Refers to agency regulations, flip charts, dictionaries, and other typical office reference materials to ensure proper format, grammatical accuracy, and correct spelling.
• Maintains records, files, statistical data, and suspense system. Prepares invoices, supply and equipment requests. Uses E-Mail to send and retrieve messages. Understands and articulates policies relating to patron fees, waiting lists and program events. Coordinates vacancies and occupancy rates as required.
• Ensures risk management procedures (i.e., abuse prevention, identification, and reporting procedures; accident prevention, etc.) are followed. Monitors supplies and resources.
• Orders office supplies.
• Assists in facility key control. Maintains time and attendance cards.
• Opens center in the morning and closes center in the evening.
• Performs other related duties as required.

Conditions of employment

• This position requires the incumbent to complete a background investigation with favorable results.
• This position requires regular contact with children under the age of 18 and a favorable fitness determination to do so.
• This position requires the completion of a pre-employment Physical Examination and one every three years thereafter to ensure the continued, required level of physical health and ability or fitness to perform the duties of the position
• This position requires the incumbent to obtain and maintain current record of immunization
• To be considered for this position, the applicant must be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years and must reside in/around the area as noted in the Job Opportunity Announcement
• Are you at least 18 years of age?
• Must have a high school diploma or equivalent. Are you willing to submit proof of a high school diploma or equivalent?
• This position requires the incumbent to possess the ability to communicate in English effectively, orally and in writing. Are you able to write, speak, and read in English?
• This position requires the incumbent to complete a Food Handler's Certificate. Are you willing to complete the required training to obtain a Food Handler's Ceritifcate?

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/10/2026

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:

• Must be at least 18 years of age.
• Have a high school diploma or equivalent.
• Applicant must have experience in responsible clerical or office work in which the applicant has demonstrated the ability to perform satisfactorily at the grade level of the position.
• Possess the ability to communicate in English effectively, orally and in writing.
• Skill in operating current automation system and software (Microsoft Windows, Word, Power Point, Excel) required.
• Must be able to type 40 wpm.
• Experience which as demonstrated arithmetic aptitude and ability, accuracy and attention to detail, progressively responsible experience in the receipt, disbursement, examination, deposit, custody, or other processing of cash and cash items.
• Position is a position of trust.

• Must be able to satisfactorily complete an Installation Records Checks (IRC), State Criminal History Repository Check (SCHRC) and National Agency Check with Inquiries (NACI).
• Must be able to obtain Food Handlers Certificate.
• Pass a physical examination.
• Have required immunizations.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.