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IT SPEC (CUSTOMER SUPPORT) (TITLE 32)

Department of the Air Force
Air National Guard Units
ANG - 145th Communications Squadron

Summary

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This National Guard position is for a IT SPEC (CUSTOMER SUPPORT) (TITLE 32), Position Description Number D2181P01 and is part of the NC ANG, National Guard (145 CMN FT/ Position No. 0889644).

Overview

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Accepting applications
Open & closing dates
03/07/2026 to 04/05/2026
Salary
$76,343 to - $99,252 per year
Pay scale & grade
GS 11
Location
1 vacancy in the following location:
Charlotte, NC
1 vacancy
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Multiple - INDEFINITE. Selectee may be terminated upon receipt of a 30 day notice. TEMP PROMOTION (TP) may be terminated without prior notification. INDEFINITE or TP may be converted to permanent promotion, upon permanent funding of position.
Work schedule
Full-time
Service
Excepted
Promotion potential
11
Supervisory status
No
Security clearance
Secret
Drug test
No
Financial disclosure
No
Bargaining unit status
No
Announcement number
NC-12901077-AF-26-017
Control number
860177600

This job is open to

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Clarification from the agency

The area of consideration for this position is CAT 1 (Areas 1-4) (Air). Applications will only be accepted from current military members of the North Carolina Air National Guard, OR members of either the Air Force Reserve, active duty Air Force, or another state's Air National Guard, who are willing and eligible to join the North Carolina Air National Guard.

Duties

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As an IT SPECIALIST (NETWORK), GS-2210-11, you will administer the base Local Area Network (LAN); conduct problem analysis to identify trends, ineffective practices or procedures, and equipment shortcomings; plan for current and future technology integration and works issues for compatibility and standardization based on current and projected customer needs; maintain required information assurance certification IAW DoD 8570.01-M, Federal Information Security Management Act of 2002, Clinger Cohen Act of 1996 in order to ensure the rigorous application of information security and assurance policies in the delivery of network services; adhere to management control plan requirements by conducting self-inspection and staff assistance visits.

Requirements

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Conditions of employment

  • NATIONAL GUARD MEMBERSHIP IS REQUIRED. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position.
  • This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard, required prior to the effective date of placement.
  • Selectee will be required to wear the military uniform.
  • Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.
  • Applicants who are not currently a member of the National Guard must be eligible for immediate membership and employment in the National Guard in the military grade listed in this announcement.
  • Males born after 31 December 1959 must be registered for Selective Service.
  • Federal employment suitability as determined by a background investigation.
  • May be required to successfully complete a probationary period.
  • Participation in direct deposit is mandatory.
  • Maintain required information assurance certification IAW DoD 8570.01-M, Federal Information Security Management Act of 2002, Clinger Cohen Act of 1996, and current AF directives.

Qualifications

Military Grades: Enlisted (SSgt to MSgt)

Minimum Requirements: Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.

SPECIALIZED EXPERIENCE: Must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.

Substitution of Education for Specialized Experience: For the GS-5 level, a 4-year course of study leading to a bachelor's degree may be substituted for the experience requirements. At the GS-7 level, one full year of graduate level education or superior academic achievement. At the GS-9 level, a masters or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree may be substituted. At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree.

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Education

You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.

Additional information

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

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