Incumbent serves as a Headquarters (HQ) Supervisory Child and Youth Program (CYP) Program Specialist providing support to the CYP Community Based Fee Assistance Program through the conduct of various analysis functions including, processing and communicating to community-based personnel in regards to verifying and enrolling eligible patrons and eligible community-based providers, determining proper allocation of benefits awarded and providing general administrative support.
Summary
Incumbent serves as a Headquarters (HQ) Supervisory Child and Youth Program (CYP) Program Specialist providing support to the CYP Community Based Fee Assistance Program through the conduct of various analysis functions including, processing and communicating to community-based personnel in regards to verifying and enrolling eligible patrons and eligible community-based providers, determining proper allocation of benefits awarded and providing general administrative support.
General duties comprise 75% of incumbent's time and include but are not limited to:
Administrative Support
Advises the CYP Fee Assistance Manager on the efficient execution of the Community based Fee Assistance Program through evaluation and tracking of division requests.
Reviews CNIC instructions, develops and drafts policies, and CYP Standard Operating Procedures (SOPs) to ensure accordance with applicable instructions regarding CYP Outreach/Community based programming.
Originates and updates procedures and policy information, performs a wide range of administrative duties to formulate, present, and coordinate program requirements.
Manages the registration and enrollment process, responds to questions and concerns from Community-based Providers, participating families, Partners, CYP Leadership, and other key stakeholder organizations.
Serves as a Navy CYP point of contact and subject matter expert for the Military Child Care in Your Neighborhood (MCCYN) program within their assigned division.
Engages in communication and customer service in support of the four divisions within the MCCYN Fee Assistance Program. Works directly within other divisions to create unified policies and procedures that support various MCCYN Programs.
Liaisons and coordinates with other staff, supporting functional offices, (i.e. personnel, comptroller, office functions, procurement) to provide adequate and timely services.
Establishes reimbursement practices and processes to ensure benefits are paid in a timely manner.
Uses mission and functional statements, staffing plans and projected work requirements to create plans, and originate processes and policies to implement effective programming.
Data Reporting
Creates, formats, and consolidates reports. Reviews and verifies community-based data submissions, inputs sponsor and provider data, maintains updated information, and serves as the division point of contact to work directly with community providers and eligible sponsors, as well as other contracted Military Services points of contact to ensure timely response.
Maintains and updates Navy-wide database on community-based providers and eligible patrons fee assistance benefits, payments, eligibility and certification.
Collects, reviews and prepares reports for headquarters, regional and installations within CNIC reports and data calls. This includes development of reporting templates, verification of data accuracy, and analysis of data received.
Designs accurate tracking systems to support programmatic functions and responds to specific queries for factual or statistical data.
Develops and maintains systems and spreadsheets to collect and track financial data, reimbursements, and participation within the Fee Assistance program.
Analyzes and evaluates the effectiveness of existing systems and operations in meeting established objectives and modifies processes when necessary. Reviews requirements, makes recommendations and acts as a subject matter expert to identify system modifications or new features that support the effectiveness of their assigned area of responsibility.
Budgeting and Financial Management
Creates procedures to facilitate efficient management of headquarters processes, procedures, and systems.
Tracks initial reports, ensures program follow-up, and ensures efficiency in processing invoices and reports, data processing of claims and enrollment applications, resolving discrepancies, maintaining billing and payment history, and providing customer interface, field assistance and support.
Drafts routine replies to, or endorsements on correspondence pertaining to Child and Youth activities. Prepares briefing slides and/or presentations, prepares correspondence, and provides input for congressional and higher levels within DoD and government as well as to Navy major commands and Commanding Officers.
Supervisory duties comprise 25% of incumbent's time and include but are not limited to:
Provides administrative and/or technical supervision (including hiring, discipline, evaluation, and training) for up to:
(1) NF-0303-03 CYP Fee Assistance Lead Operations Clerk
(Up to 5) NF-0303-02 CYP Fee Assistance Operations Clerk
Directs work to be accomplished by staff.
Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.
Conducts annual performance reviews of staff.
Participates in section making staffing decisions.
Ensures staff receives proper training to fulfill requirements of their positions.
Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary.
Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; and ensures equitable treatment of all staff.
Must pass all applicable records and background check.
Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
Must be able to obtain and maintain a Secret security clearance.
Qualifications
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candidate possesses the following:
Knowledge of CNIC's organizational structure, functions, and mission.
Knowledge of the policies and regulations related to providing fee assistance reimbursement.
Knowledge of computers and a variety of software programs and methods of tracking, analysis, and record keeping.
Knowledge of business administration and communication protocols.
Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).
Ability to develop, maintain and present accurate reports and records, military style instructions and documents.
Ability to communicate effectively both orally and in writing.
Ability to make oral presentations and briefings to all levels of chain of command personnel and represent the CYP on integration issues.
Education
This position does not have a positive education requirement.
Additional information
Salary is dependent on experience and/or education.
Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education.
This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s)
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document.
The complete application package must be submitted by 11:59 PM (EST) on 03/12/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request tousn.ncr.cnicwashingtondc.mbx.naf-hrinquiries@us.navy.mil to ensure proper consideration is given.
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s)
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document.
The complete application package must be submitted by 11:59 PM (EST) on 03/12/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request tousn.ncr.cnicwashingtondc.mbx.naf-hrinquiries@us.navy.mil to ensure proper consideration is given.
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
