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ServiceNow Engineer-DHA

Social Security Administration
Chief Information Officer (CIO)

Summary

IT Specialist (SYSADM) Service Now Engineer position(s) are being filled through the Office of Personnel Management's delegated Direct Hire Authority, open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would, therefore, be given new appointments to the civil service. Under the provisions of the Direct Hire Authority, Veterans Preference and the "Rule of Many" do not apply.

Overview

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Accepting applications
Open & closing dates
03/06/2026 to 09/04/2026
Salary
$107,446 to - $139,684 per year

Salary shown is GS-14 Base Salary (See Additional Information section for Salary Ranges by location )

Pay scale & grade
GS 14
Locations
2 vacancies in the following locations:
Denver, CO
Urbana, MD
Woodlawn, MD
Durham, NC
Remote job
No
Telework eligible
Yes—as determined by the agency policy. Employees required to be on-site 75% of duty time.
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time - Flex-Time
Service
Competitive
Promotion potential
None
Job family (Series)
Supervisory status
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
High Risk (HR)
Trust determination process
Financial disclosure
Yes
Bargaining unit status
No
Announcement number
SSA-12902608-DHA-26-CIO
Control number
860065800

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Clarification from the agency

All U.S. Citizens

Duties

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  • This announcement serves as public notice. Applications submitted be placed into a pool and will remain on file for selection as positions become available.
  • Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed.
  • Positions filled with applications from this pool will be placed into positions where Artificial Intelligence duties occupy the majority of the work performed.

Requirements

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Conditions of employment

  • U.S. Citizenship required
  • Selective Service Registration, if applicable (www.sss.gov)
  • Fingerprinting and background and/or security investigation may be required
  • Job offers are contingent on fingerprinting and background / security investigation results
  • Selectees may be required to serve a 1 year probationary period
  • Relocation expenses will not be paid
  • All qualification requirements must be met by the closing date of the announcement
  • Candidates will not be hired based on their race, sex, color, religion, or national origin.

Qualifications

Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information.

READ ALL SECTIONS OF THIS ANNOUNCEMENT IN ITS ENTIRETY. THIS INFORMATION IS CRUCIAL TO SUBMITTING A SUCCESSFUL APPLICATION.

If you are qualifying based on education please make sure you follow the instructions in the Education Section of this announcement including uploading a transcript with an award/confer date failure to due so can disqualify you for further consideration.

Applicants must qualify for the series and grade of the posted position. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Your resume must provide sufficient experience and/or education, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying.

To qualify for the 2210 IT Specialist series, the applicant must demonstrate the following competencies:

  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and is committed to providing quality products and services.
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Applicants for the GS-14 position must have at least 52 weeks of specialized experience at the GS-13 level, or equivalent, which is in or related to the work of the position to be filled, that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such IT-related experience must include:
  • planning, organizing, and monitoring ServiceNow-related workloads or projects,
  • providing expert advice and support to organizational components and staff regarding ServiceNow IT Operations Management (ITOM) requirements,
  • developing and implementing ServiceNow ITOM and ITIL-based standards, guidelines, and policies,
  • integrating ServiceNow ITOM modules with legacy systems and performing ServiceNow-related database server configuration, migration, performance monitoring and tuning, security management and troubleshooting.

Education

This job does not have an education qualification requirement.

Additional information

See announcement cutoff dates below under How to Apply.

This announcement serves as public notice. Applications submitted be placed into a pool and will remain on file for selection as positions become available. Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed.

The Social Security Administration's technology team plays a vital role in supporting the agency's mission to serve millions of Americans. We are responsible for the strategic planning, implementation, operation, and maintenance of the agency's computer systems and enterprise information technology infrastructure. Our team is dedicated to designing, building, testing, and delivering innovative technology solutions that ensure uninterrupted, 24/7 availability of critical services to the public.

Our technology environment is robust and dynamic, spanning agency data centers and hybrid cloud platforms. We provide continuous operations management for essential applications, maintain and monitor all computer storage, network assets, and technology services, and ensure seamless, high-performance delivery for key workloads such as online services, Social Security number verification, and secure data exchanges. We also lead governance activities for infrastructure and software change management, capacity planning, and performance testing, guaranteeing a highly available and resilient environment. We are committed to leveraging Artificial Intelligence and emerging technologies to optimize processes, enhance system efficiency, and improve the experience for both users and employees.

With multiple specialized divisions, a central operations center, and regional service support centers, our team delivers comprehensive support and exceptional customer service to agency employees, state partners, and industry collaborators. If you are passionate about technology, innovation, and public service, we invite you to join our dedicated team and help shape the future of digital government services.

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov.

Salary Range Information:

  • Denver, CO - $140,239 - $182,316
  • Durham, NC - $131,342 - $170,750
  • Woodlawn, MD/Urbana, MD - $143,913 - 187,093
  • Wilkes/Barre, PA - $125,776 - 163,514

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
-your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation.

Information not specifically stated in your resume cannot be assumed. Information that is copied or restated language from the vacancy announcement or rating criteria will not be considered. If this occurs, you may be found ineligible.

Duties of this position:

  • Represents Systems Operations & Hardware Engineering technical committees, working with senior technical and managerial representatives in the development of Systems-wide directives, standards, specifications, polices, implementing strategies, management guidelines, procedures, or practices and/or in new developments and advanced techniques governing the direction of SSA's systems hardware development.
  • Serves as the leading technical authority in one of the specific functional areas and provides advice to SSA components on technical capabilities and limitations, configuration, and other related matters.
  • Collaborates with supervisors and technical experts within other segments of Systems and SSA to negotiate and coordinate mainframe or client server infrastructure related changes impacting other organizations
  • Implements, monitors, and enforces appropriate security measures to maintain appropriate mainframe or client server system integrity.

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