Clarification from the agency

Eligible NAF employees are considered under Hiring Path - "Federal employees-Excepted service"

• Provides emergency 911 and dispatching services. Determines the nature of the emergency in accordance with established guidelines.
• Provides medical response dispatch services to callers. Incumbent verifies the location and call back number for a medical patient and determines the severity of the emergency situation in accordance with 97 Medical Group (MDG) approved protocols.
• Maintains maps, checklists and charts, including automated programs.
• Operates and maintains telephones, automated data processing equipment, printer's, recorders, facsimile equipment, and other devices Installed in the dispatch center.
• Prepares and maintains reports and records relating to emergency responses. Performs Civil Engineer Service Call operations.

Conditions of employment

• U.S. Citizenship Required
• Males must be registered for Selective Service, see www.sss.gov
• If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: https://afciviliancareers.com/regulatory/
• This position is subject to provisions of the DoD Priority Placement Program
• Disclosure of Political Appointments
• Incumbent must be able to obtain Telecommunicator Level I and II within 6 months of appointment.
• Incumbent is required to work an alternate work schedule which requires an uncommon tour of duty (including weekends and holidays). May be required to perform temporary duty travel by military or commercial air.
• Incumbent is required to perform critical services regardless of weather conditions or base closure and report to the duty station at the regularly scheduled work time.
• May be required to respond on off-duty time during a conflagration or stay over until an emergency has been terminated or until properly relieved by a qualified operator. Subject to telephone recall for emergency or exercise contingencies.
• Works in close harmony with supervisors, co-workers, and others during day-to-day routines and during emergencies. Is required to maintain good working relationships with on and off-base agencies, maintaining a (Cont...)
• consistently courteous attitude at all times. Remain calm during emergency situations. Incumbent must stay current with National Incident Management System (NIMS).
• Incumbent must be able to obtain and maintain a current Cardio-Pulmonary Resuscitation (CPR) certification within 90 days of appointment.
• Must participate in exercises by relaying accurate information. Must be resourceful and alert to adequately perform duties.
• Incumbent must obtain Hazardous Materials Awareness certification within 60 days of appointment. Incumbent must be Government Purchase Card qualified within 90 days of appointment.
• Requires wearing a prescribed uniform and maintaining a professional appearance. Incumbent is required to keep a current phone number/address on file for recall purposes.
• This position is not covered as a rigorous position under the federal Firefighter’s Retirement System's special requirement.
• Must be able to obtain and maintain a Secret Clearance.
• This is a drug testing designated position. The incumbent is subject to random testing for drug use.
• This position is designated as a key position in accordance with (IAW) Air Force Instruction (AFI) 36-507. Duties of this position are essential to the accomplishment of wartime/contingency operations. (Cont...)
• Incumbents of key positions must be removed from their military recall status if alternative for filling of the position during an emergency are not available.

Qualifications

CONTINUED CONDITIONS OF EMPLOYMENT:

• This is a Mission Essential (ME) position performing a Mission Critical Function (MCF) which must continue uninterrupted after the occurrence of an emergency and continued through full resumption of all functions. In accordance with (IAW), Department of Defense Instruction (DoDI) 3020-42, Defense Continuity Programs.
• Depending on the type of position (competitive/excepted) you are selected for, you will be required to serve a 1-year probationary period OR 2-year trial period. Upon completion of your probationary/trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Clerical and Administrative Support Positions, Dispatching Series 2151.

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-04, or equivalent in other pay systems. Examples of specialized experience includes comprehensive body of operational knowledge of the communications equipment, alarm equipment and systems, and radio usage and procedures. Extensive knowledge of vehicle dispatching procedures, resources and capabilities, as well as detailed geographic knowledge of the jurisdiction served.Knowledge of standard fire protection and prevention theories, techniques and practices relative to various types of emergencies including hazardous material situations and medical emergencies.

OR
EDUCATION: Completed four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. NOTE: You must submit a copy of your transcripts.

OR
COMBINATION OF EXPERIENCE AND EDUCATION: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. Note: You must submit a copy of your transcripts.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

1. Knowledge of 911 and emergency vehicle dispatch operations.
2. Knowledge of basic computer operations to include word processing, retrieval, and input of data. A qualified typist is not required.
3. Knowledge of location and availability of emergency apparatus, the kind of apparatus, and equipment needed for the emergency at hand.
4. Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency situations.
5. Ability to work independently without immediate supervision.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

BASIS OF RATING:
Your application will be rated under the Cut Point procedures based on the extent to which the quality, depth, and complexity of your experience and education relate to the qualification requirements. Additional points are not added for Veteran's Preference; however, Veteran's Preference is considered where applicable.

Best Qualified Group: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements
Fully Qualified Group: Candidates in this category possess good skills and experience above the minimum requirements.
Basically Qualified Group: Candidates in this category meet the minimum education and/or experience requirements.

The resume/documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job.

For additional information on what to include in your resume, click here.

APPRAISALS/AWARDS: Hiring Managers use objective methods and consider previous performance appraisals and awards in the selection process. Current Federal Civilian employees should list any relevant performance related rating and/or awards in your resume.

Applicants who disqualify themselves will not be evaluated further.

ADDITIONAL INFORMATION: When job announcements indicate PCS costs are authorized, overseas allowances may be authorized in accordance with Department of State Standardized Regulation (DSSR) and any applicable Federal Overseas Regulations.

Selectees who physically reside permanently in the U.S., the Commonwealth of Puerto Rico or Northern Mariana Islands, and the Possessions of the U.S., during the entire recruitment process (application, selection, and acceptance of a formal job offer) and selected for employment in the foreign area are eligible to receive certain foreign area benefits such as: Living Quarters Allowance (LQA) or government quarters, Post Allowance, Home Leave, etc. (subject to approval).

Selectees who physically reside outside the U.S., the Commonwealth of Puerto Rico or Northern Mariana Islands, and the Possessions of the U.S., during any step of the recruitment process (application, selection, and acceptance of a formal job offer) will have foreign area benefits eligibility be determined on a case by case basis.