The position is located at the Lake Baldwin Outpatient Clinic, Winter Park, FL. The Supervisory Health and Wellness Coach provides services to Veterans seeking self-directed, lasting changes aligned with their values. They provide support that promotes health and enhances well-being, which may support improved health related outcomes, and quality of life.
Summary
The position is located at the Lake Baldwin Outpatient Clinic, Winter Park, FL. The Supervisory Health and Wellness Coach provides services to Veterans seeking self-directed, lasting changes aligned with their values. They provide support that promotes health and enhances well-being, which may support improved health related outcomes, and quality of life.
Open, only, to current permanent VA employees assigned to the Orlando VA Health Care System.
NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.
The Supervisory Health and Wellness Coach serves as the subject matter expert and demonstrates an ability to provide consultation around health and wellness coaching to healthcare practitioners and other groups. They develop local program proposals that encompass short- and long-term goals of the local coaching program. The Health and Wellness Coach Supervisor also develops, evaluates, and modifies the organization and management of the local program to achieve program goals.
Functions of the Supervisory Health and Wellness Coach includes, but is not limited to:
Provides health coaching to individuals or groups in outpatient and inpatient settings using multiple formats (face-to-face, telephone, virtual, etc.) in order to increase/promote a positive lifestyle.
Support Veterans in fostering internal strengths and external resources to develop self-directed strategies for making personalized, sustainable, healthy lifestyle behavior changes and more effectively manage chronic disease.
Collaborates with interdisciplinary clinical and non-clinical staff and teams throughout the VA health care system on a Veteran-centered process to facilitate and empower Veterans to develop and achieve self-determining goals related to health and well-being and that align with what matters most or their mission, aspiration, or purpose.
Utilizes motivational interviewing, coaching theories, and coaching techniques to assist clients in accomplishing their action steps and goals.
Within the coaching process, addresses appropriate social and structural determinants of health.
Provides education around health and wellness coaching services, evidence, and research.
Follows national office of Patient Centered Care and Cultural Transformation guidance and VHA policy relevant to health and wellness coaching.
Manages and supervises all aspects of Health and Wellness Coaching operations including but not limited to recruitment, hiring, onboarding, practice, program management, education, human resource management and supervision.
Develops long-range program strategic plans, goals, objectives and milestones and evaluate the effectiveness of the facility Health and Wellness Coaching program.
Evaluates employee training needs and provide training and troubleshooting for health and wellness coaches in health coaching, administrative processes and associated support issues.
Reviews work during and after completion to evaluate the adequacy of methods, procedures and results; ability to apply skills and knowledge to routine and nonroutine assignments; and adherence to basic policy and instructions.
Networks with internal leadership and external organizations (including local voluntary agencies, state and local health agencies, support groups and educational institutions) to exchanges information regarding health coaching programs and services.
Assign work based on priorities, difficulty and requirements of the assignment while taking subordinates' capabilities into consideration.
Maintains responsibility for all personnel action including promotion and reassignments.
Maintains program and administrative reference materials, project files and relevant background documents and distribute/make these items available as appropriate.
May serve on various facility strategic planning and management committees.
Develops and publishes local health and wellness coaching policies and procedures as needed.
Work Schedule: Monday through Friday; 8:00 am to 4:30 pm Telework: Available for ad hoc only Virtual: This is not a virtual position Functional Statement #: 99323S Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized
Selective Service Registration is required for males born after 12/31/1959.
Must be proficient in written and spoken English.
Subject to background/security investigation.
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Complete all application requirements detailed in the "Required Documents" section of this announcement.
As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
your performance and conduct;
the needs and interests of the agency;
whether your continued employment would advance organizational goals of the agency or the Government; and
whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
Basic Requirements:
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
English Language Proficiency. Health and Wellness Coach candidates must be proficient in spoken and written English in accordance with 38 U.S.C. ยง 7403 (f).
Education and/or Experience:
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in behavioral or social science or related disciplines appropriate to the position. OR,
Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. OR,
Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
Certification.-Documentation Submitted Candidates must be currently certified by the National Board for Health and Wellness Coaching (NBHWC).
Loss of Credential. Management officials, in collaboration with HR office staff, must immediately relieve employees who fail to maintain the required certification of the duties and responsibilities associated with this occupation, which may also result in separation from employment.
Grade DeterminationsSupervisory Health and Wellness Coach, GS-11
Experience. One year of creditable experience equivalent to the next lower grade, (GS-09), is required. Examples of GS-09 grade level experience includes but is not limited to: (1) use of behavioral change theories (e.g., motivational interview and transtheoretical model) and tools to assist individuals in the process of health coaching; (2) provide interventions that promote health and wellness and enhance well-being (i.e., what matters to the individual), improve health related outcomes, reduce likelihood of inpatient admission and improve quality of life across the continuum of care in all settings; foster an environment that equips and empowers each individual to develop and fully engage in a lifestyle management plan; (3) facilitate the development of personalized health plans that emphasize self-care in combination with conventional treatment plans that include individualized intervention strategies to help the client use existing skills and develop new ones to enhance success; (4) provide information on the relationship between lifestyle and health outcomes, exploring behaviors that increase the risk of developing or worsening chronic disease and those that reduce the likelihood of chronic illness; (5) responsible for guiding individuals to learn about available support tools and resources outside of healthcare (e.g., social determinants of health) in the community that assist in attainment of goals; (6) develop and distribute locally approved health education materials based on national guidance to patients and family members that are in line with the patient's personalized health plan; (7) coordinate care with patients' treatment providers including primary care, specialty care and mental health to ensure identified goals are aligned with the overall plan of care around what matters most to the individual; (8) provide health coaching support to multidisciplinary groups whose purpose is to address specific health and well-being goals or metrics in both the inpatient and outpatient setting; and (9) develop individualized health and wellness group curriculum and/or provide input into curriculum developed by higher-level management.
Knowledge, Skills, Abilities (KSAs). In addition to meeting the experience above for this grade level, the candidate must fully demonstrate the following KSAs:
Knowledge of interdisciplinary issues and organizational structure to serve as liaison between the Health Coaching program and other internal/external programs that affect coordination of care, healthcare access, program evaluation, as well as assessment and planning for future needs.
Ability to perform the full range of supervisory duties, which include responsibility for assignment of work to be performed, competency assessments, performance evaluations, selection of staff and recommendation of awards, advancements and, when appropriate, disciplinary actions.
Ability to mentor and train Health and Wellness Coaches to ensure competency in performance of Health and Wellness Coach-related duties, activities and tasks.
Ability to address and resolve complex and unique patient and/or employee complaints and/or concerns.
Ability to determine the continuing education needs of staff and appropriate resources to meet those needs.
Preferred Experience:
2 years of experience as Health and Wellness Coach Mentor.
Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
Education
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional information
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
Area of Consideration - This announcement is open, only, to current permanent VA employees of the Orlando VA Health Care System. Applicants outside this area of consideration will not be referred. CPAC and CBO employees assigned to Orlando, FL may be considered in the first area of consideration.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must provide a complete Application Package which includes:
Resume (federal positions must clearly state series and grade assigned, failure to provide this may result in an ineligible rating)
SF-50 showing current title, grade, step, location, position occupied, and tenure.
Transcripts (required if using education to meet basic qualifications). If you are claiming a degree then your transcripts MUST have the degree conferred and date degree conferred. Please redact date of birth and social security number from transcripts; as necessary. Transcripts with Personally Identifiable Information (PII) will not be forwarded to the selecting official.
License. Must provide a copy of any licensure or certification required in qualifications section.
Special Note for Applications: To complete your application, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.
Your full resume/CV may be uploaded without page limitation into the 'Other' document upload field.
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
Cover Letter
License
Resume over 2 pages.
Certification by the National Board for Health and Wellness Coaching (NBHWC).
Performance Appraisal
Professional Certification
Resume
Separation Notice (RIF)
SF-50/ Notification of Personnel Action
Transcript
Veterans' preference does not apply for internal or other current permanent Federal agency employees.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/09/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12890249.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
Orlando VA Medical Center
13800 Veterans Way
Orlando, FL 32827
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must provide a complete Application Package which includes:
Resume (federal positions must clearly state series and grade assigned, failure to provide this may result in an ineligible rating)
SF-50 showing current title, grade, step, location, position occupied, and tenure.
Transcripts (required if using education to meet basic qualifications). If you are claiming a degree then your transcripts MUST have the degree conferred and date degree conferred. Please redact date of birth and social security number from transcripts; as necessary. Transcripts with Personally Identifiable Information (PII) will not be forwarded to the selecting official.
License. Must provide a copy of any licensure or certification required in qualifications section.
Special Note for Applications: To complete your application, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.
Your full resume/CV may be uploaded without page limitation into the 'Other' document upload field.
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
Cover Letter
License
Resume over 2 pages.
Certification by the National Board for Health and Wellness Coaching (NBHWC).
Performance Appraisal
Professional Certification
Resume
Separation Notice (RIF)
SF-50/ Notification of Personnel Action
Transcript
Veterans' preference does not apply for internal or other current permanent Federal agency employees.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/09/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12890249.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
Orlando VA Medical Center
13800 Veterans Way
Orlando, FL 32827
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
