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Credentials Technician (Office Automation)

Department of Defense
Military Treatment Facilities under DHA
Madigan Army Medical Center - MAMC

Summary

About the Position: This position is located at Madigan Army Community Hospital in Tacoma WA. Tacoma is a diverse city nestled between Seattle and the state capital of Olympia. Tacoma is located on the shores of Commencement Bay, within pristine eyesight of Mount Rainier. World-class museums, hotels and theaters.

Overview

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Accepting applications
Open & closing dates
03/05/2026 to 03/12/2026
Salary
$56,715 to - $73,731 per year
Pay scale & grade
GS 7
Location
1 vacancy in the following location:
Tacoma, WA
Remote job
No
Telework eligible
Yes—Situational as determined by the agency policy.
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Supervisory status
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
Yes
Announcement number
HSJG-26-12880689-MP
Control number
859770200

Duties

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  • Administer credentials and clinical privileging for physicians and non-physician health-care practitioners who require individual clinical privileges.
  • Granting/renewal of clinical privileges, appointment/reappointment to the medical staff, augmentation/modification of clinical privileges, management of adverse privileging actions, and maintenance of all practitioner credentials files (PCFs).
  • Initiate PCFs for health care practitioners providing patient care at Evans Army Community Hospital, ensuring that information is complete and accurate.
  • Conduct primary source verification of credentials contained in PCFs verbally or in writing and/or review of reference literature.
  • Following notification of adverse events/information, analyze the event/information, taking into full consideration factors such as the impact to patients, liability for the hospital, and available evidence.
  • Advise staff and make recommendations on limiting, suspending, or revoking clinical privileges.
  • Receive and prepare responses to letters of inquiry received from other hospitals, licensing agencies, etc. Utilize a personal computer and word processing and database software in order to provide office automation support.

Requirements

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Conditions of employment

  • This position requires a qualified typist (minimum 40 words per minute).
  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  • Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
  • Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities

  • 30 Percent or More Disabled Veterans
  • Current Civilian Employees of the Defense Health Agency (DHA)
  • Current Permanent Department of Defense (DoD) Civilian Employee
  • Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
  • Interagency Career Transition Assistance Plan
  • Land Management Workforce Flexibility Act
  • Military Spouses, under Executive Order (E.O.) 13473
  • Non-Appropriated Fund Instrumentality (NAFI)
  • Non-Department of Defense (DoD) Transfer
  • Office of Personnel Management (OPM) Interchange Agreement Eligible
  • People with Disabilities, Schedule A
  • Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
  • Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
  • Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
  • Priority Placement Program, DoD Retained Grade Preference Eligible
  • Reinstatement
  • Veterans Employment Opportunity Act (VEOA) of 1998
  • Veterans Recruitment Appointment (VRA)


In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized experience is defined as: One year of specialized experience in the Federal service which includes documented experience which demonstrates communicating with providers or institutions regarding policy requirements, using medical automated systems or databases for researching, analyzing, or collecting data to ensure health care personnel are in compliance with current regulatory and procedural requirements; preparing a variety of reports, documents or correspondence, and maintaining files or databases. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

Proficiency Requirement: Position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute sample with 3 or fewer errors.

You will be evaluated on the basis of your level of competency in the following areas:
  • Accountability
  • Attention to Detail
  • Customer Service
  • Decision Making
  • Flexibility
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork


Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Additional information

  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • One year trial/probationary period may be required.
  • Direct deposit of pay is required.
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
  • This is a Career Program (CP) 53 - Medical position.
  • You may claim military spouse preference (MSP).
  • Multiple positions may be filled from this announcement.
  • Salary includes applicable locality pay or Local Market Supplement.
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
  • A recruitment or relocation incentive may be authorized.
  • Salary negotiation may be available for those candidates who are new to Federal service.
  • Recruitment and/or Relocation incentive may be authorized for those found highly qualified.
  • Advanced In-Hire (AIH) may be authorized for those found highly qualified

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.

You may claim Military Spouse preference.

You may claim Priority Placement Program (PPP) preference.

Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.

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