Clarification from the agency

Current, permanent facility employees in the James H. Quillen VA Medical Center (VA -621 Mountain Home) Only

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Incumbent is a member of the Domiciliary Residential Rehabilitation Treatment Team, providing a constant physical presence, active counseling and situational awareness for assisting residents of the domiciliary.

Major duties and responsibilities include but are not limited to:

• Serves as a liaison for up to 60 assigned Veteran residents.
• Maintains control records consistent with case liaison functions for Veteran Residents and participates in treatment planning.
• Facilitates participation for residents in recreation, work therapy and other therapeutic activities.
• Initiates, organizes and participates in various activities pertaining to the resident treatment and administrative functioning of Treatment Team(s).
• Responsible for resident/team scheduling and insuring appropriate follow-up on Treatment Plans.
• Responsible for preparing documents and coordinating problems to insure resolution is appropriate and handled in a timely manner.
• Responsible for safely transporting residents to nurse's station(s), urgent care, or emergency department for assistance, as needed.
• Provides Basic Life Support, First Aid, behavioral and crisis intervention to Veterans in distress as emergency responders.
• Responsible for documenting activities and occurrences in treatment record or communication sheets for each Veteran in a timely manner.
• Works with professional and administrative personnel,. i.e., physicians, psychologists, social workers, nurses, MAAs, safety manager, police, etc., for consultations with staff on other multidisciplinary treatment teams and other facility personnel to monitor progress of residents.
• Responsible for orienting Veteran residents, interpreting policy and providing counseling to them, documenting appropriately, on matters relating to roles, rights and responsibilities.
• Performs various Domiciliary Care Programs with administrative tasks such as timekeeping, organization of documents, recruitment, orientation, training, supervision, evaluation and record keeping of residents working Incentive Therapy positions in Domiciliary Living Units.
• Provides training and guidance to new or other junior level employees.

Work Schedule: Monday-Friday 1530-Midnight (alternating)
Virtual: This is not a virtual position.
Position Description/PD#: Domiciliary Administrative Assistant/PD60304A
Relocation/Recruitment Incentives: Not authorized
Critical Skills Incentive (CSI): Not approved
Permanent Change of Station (PCS): Not authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/11/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: served as program assistant, secretary, administrative assistant responsible for providing administrative services to mid-level managers. Research, interpret and apply complex set of laws, rules, regulations and policies and explain policies to residents in basic terms; recognize and evaluate various medical situations, react appropriately and perform emergency medical treatment as needed and the ability to prioritize cases and prepare an emergency contingency plan; serves as Technical knowledge of computer software applications including CPRS/VISTA, Outlook, Word, Excel and PowerPoint, etc.

You will be rated on the following Competencies for this position:

• Acquisition Strategy
• Communications Security Management
• Computer Skills
• Emergency Care
• Emergency Management
• Hazardous Materials
• Health Information Exchange
• Medical Information
• Organizational Performance Improvement
• Patient Care
• Philosophy
• Team Building

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work involves a considerable amount of walking, during rounds, both inside and outside the Domiciliary and walking up and down stairs. Occasionally may be exposed to inclement and intemperate weather. Lifts, pulls, moves moderate to heavy equipment, bags, boxes and furniture and may be called on at any time to assist in loading or lifting stretchers for residents requiring such transfer to the hospital.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.