Clarification from the agency

NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below. Open to Current, Permanent Federal Employees Nationwide - First Consideration will be given to Orlando VA Healthcare System Employees (Station 675)

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The PRRC Program Coordinator is to provide intensive case management services, continuous quality improvement activities, evaluation/consultation, psychosocial assessments, and development of partnerships with various community agencies for Veterans enrolled in the PRRC program. The PRRC Program Coordinator is administratively responsible for clinical programming and daily operation of the program, as well as, managing data related to the program, under the authority and supervision of the PRRC Program.
PRRC Veterans are seriously mentally ill Veterans who have been identified as high utilizers of psychiatric inpatient hospital resources. The patient caseload is complex based on the severity of the mental illness, co-morbidities, and resistance to standard treatments. Treatment interventions are innovative and highly individualized.
Some of the duties include, but are not limited to;

• Develops and implements mechanisms to track services including visits, referrals, inpatient days, patient demographics, and patient satisfaction.
• Provides both administrative and clinical supervision to the staff as assigned.
• Has established guidelines and performance expectations for staff, and clearly communicates them through the formal employee performance management system.
• Has an in-depth knowledge of PRRC program, TJC, and CARF guidelines with an ability to recommend policies and procedures and/or practice guidelines that are in accordance with facility and VA guidelines.
• Ability to provide programmatic guidance to the multidisciplinary staff assigned to the program providing technical and clinical consultation, monitoring and case assignment.
• Is an integral member of the treatment team and provides direct psychological services to Veterans in the PRRC Program.
• Responds to consults sent to the program through a multidisciplinary team interview.
• Functions as a case manager, along with other PRRC Clinicians, for a certain percentage of Veterans in the PRRC program.
• Participates in the development of a treatment plan for each Veteran with measurable goals outlined based on relevant psychological, medical, and psychiatric information with the principles of treatment matching.
• Assists as the major consultant for information on negotiating the complex processes Veteran's encounter when interacting with government and community agencies.
• Conducts individual and family clinical interventions to facilitate the recovery process and principles.
• Develops working relationships with other organizations having responsibilities for the same patient population.
• Provides orientation and on-going training for interdisciplinary team members and conducts staff development programs for mental health services and takes responsibility for providing opportunities to help staff update their mental health professional practice skills and acquire new knowledge in contemporary treatment modalities.
• Responsible to the PRRC Program Manager, but practices independently, exercising initiative and independent judgment in day-to-day activities.
• Uses initiative and resourcefulness in deviating from traditional methods or trends and patterns to develop new methods and proposed new policies.
• Other duties as assigned.

Work Schedule: The primary tour of duty will be M-F 8am to 4:30pm. However, the selectee may also be required to work various shifts on a permanent or temporary basis, based on the needs of the service and patient care.
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: Marriage & Family Therapist Program Coordinator (PPRC) GS-0182-12 81068F
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education: Candidates must meet one of the following: (1) Hold a master's degree or doctoral degree in marriage and family therapy from a program approved by COAMFTE, OR (2) Hold a master's degree or doctoral degree in marriage and family therapy from a MFT program from a regionally accredited institution, OR (3) Hold a master's degree or doctoral degree in a comparable mental health degree (Licensed Professional Mental Health Counselor, Social Work, Psychiatric Nursing, Psychology, and Psychiatry) that meets the current VA qualification standard of that profession.
• Licensure: Persons hired or reassigned to MFT positions in the GS-0101 series in VHA must hold a full, current, and unrestricted MFT license to independently practice marriage and family therapy in a State.
• English Language Proficiency: MFTs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3j.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). All persons employed in VHA as a MFT on the effective date of this qualification standard are considered to have met all qualification requirements for the grade held, including positive education that is part of the basic requirements of the occupation. For employees who do not meet all the basic requirements in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:

• Such employees may be reassigned, promoted up to and including the full performance (journey) level, demoted, but may not be promoted beyond the journeyman level or placed in supervisory or managerial positions.
• MFTs who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.
• Employees who are retained as a MFT under this provision and subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry as a MFT.

Grade Determinations: Marriage and Family Therapist, GS-12 (Program Coordinator)

• Experience, Education, and Licensure: In addition to the basic requirements, completion of one year of progressively responsible assignments and experience equivalent to the GS-11 grade level which demonstrates knowledge, skills, and abilities that are directly related to the specific assignment. MFT program coordinators of family programs must be trained in family systems therapy/theory. If the assignment is responsible for providing systemic clinical supervision for licensure the individual must have an AAMFT Approved Supervisor credential.

Preferred Experience: Those candidates with experience in the following are highly preferred.

• Experience through prior treatment of Veterans having a diagnosis of a serious mental illness (SMI)
• Trained experience utilizing the recovery model
• Prior work in a Psychosocial Rehabilitation and Recovery Center (PRRC)
• Activities of community integration supporting Veterans directly in their own community of choice

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements: The work requires patience and emotional regulation. The work may also require assisting physically disabled Veterans. Day-to-day work involves sitting, walking, standing and carrying light objects.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

While we no longer require essay-style responses to our Knowledge, Skills, and Abilities, (KSA's), you must be able to demonstrate that you possess the (below) competencies which are necessary to perform the work of the position. Please ensure your resume/CV/application contains sufficient information to support the level of experience/education/training. Otherwise, we will not be able to award you credit for the experience/education/training you claim. The KSA's for this subject position are;

1. Ability to organize work, set priorities, meet multiple deadlines, delegate tasks and facilitate team building.
2. Ability to manage and direct the work of others to accomplish program goals and objectives.
3. Ability to devise innovative ways to adapt work operations to new and changing programs, to develop staffing and budget requirements, and to translate management goals and objectives into well- coordinated and controlled work operations and ensure compliance with pertinent VHA policies.
4. Ability to establish and monitor performance priorities according to standards and program evaluation criteria.
5. Knowledge of family systems theory/therapy in coordination of family programs.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Area of Consideration - Eligible applications will be reviewed and referred in the following order:

• Current permanent VA employees of the facility.
• All other VA employees.