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Airway Transportation Systems Specialist (Service Delivery Specialist)

Department of Transportation
Federal Aviation Administration
ATO, Technical Operations, ESA, Atlanta District, (AJW-EV), A80 TRACON SOC, (WEV31-A80)

Summary

Position is located within ATO, Technical Operations

Overview

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Accepting applications
Open & closing dates
03/03/2026 to 03/23/2026
Salary
$118,206 to - $183,255 per year

The salary amount listed above includes locality pay of 23.79% for the Peachtree City, GA area.

Pay scale & grade
FV J
Location
1 vacancy in the following location:
Peachtree City, GA
Telework eligible
Yes—Situational telework may be permitted in accordance with agency policy.
Travel Required
25% or less - The job may require up to 25% travel.
Relocation expenses reimbursed
Yes— - Fixed Rate PCS - Permanent Change of Station (Current Federal Employee) - In accordance with applicable FAA Travel regulations, a fixed relocation payment of $27,000 will be paid. Relocation expenses paid are subject to applicable taxes.
Appointment type
Permanent
Work schedule
Full-time
Service
Excepted
Promotion potential
NA
Supervisory status
No
Security clearance
Other
Drug test
Yes
Bargaining unit status
Yes - This is a bargaining unit position, represented by the Professional Aviation Safety Specialists (http://www.passnational.org).
Announcement number
AAC-ATO-26-WEV31-97347
Control number
859448100

This job is open to

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Clarification from the agency

Open to current permanent ATO Line of Business employees, AML, and AMA-400

Duties

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Incumbent is recognized as a technical authority/expert on National Airspace System (NAS) systems and service and Technical Operations Control Center (TOCC) operations. The incumbent will be the focal point for strategic development of and administration of control center procedures, training, and quality assurance processes. Position focuses on Service Delivery Management (SDM), predictability of NAS services, and prioritization of NAS services with Air Traffic, commercial airlines and general aviation aircraft.

Monitors service delivery and systems operations by means of automated remote monitoring and visually reported observations, and identifies indications of faults, degradation of service, or other abnormalities.

Integrates user services needs and prioritizes infrastructure operations and maintenance actions. Exercises control and direction of resources associated with delivery of NAS services. Monitors and evaluates trend data on a service area and nationwide basis to develop workable solutions for sustaining the NAS.

Provides leadership for highly complex and challenging technical activities and is recognized as the principal expert for development of workable solutions for unanticipated situations adversely affecting operationally critical NAS systems/services. This may be accomplished using innovative concepts and approaches for problems that have resisted earlier efforts at resolution.

Establishes and manages program goals and objectives; formulates project plans and presents them to upper management. Serves as a senior project manager or team leader for large, challenging and complex work activities. Technical decisions are considered authoritative in his/her area of expertise. Develops, interprets, recommends changes, and has broad discretion to ensure compliance with organizational objectives and policies. Identifies, procures, distributes and tracks resources needed to accomplish large work activities.

Works with customers at high organization levels both inside and outside the FAA to resolve complex issues to ensure the integrity of NAS. Represents the FAA as a senior technical authority for major agency activities, emerging technologies and customer concerns. Coordinates with multiple air traffic entities to shut down and restore facilities, systems, and services to prevent activities from disrupting air traffic operations. Quickly resolves restoration problems with minimal impact to NAS.

Works independently and has broad discretion to ensure alignment with organizational objectives and policies. Maintains the highest degree of technical knowledge or integrated systems within a broad area of expertise. keeps abreast of changes in technology and the new systems coming on-line. Provides recommendations to senior level managers for enhancement of systems and air traffic operations.

Requirements

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Conditions of employment

  • US Citizenship is required.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must submit an SF50 (See Required Documents).
  • Designated or Random Drug Testing required.

Qualifications

To qualify for this position at the FV-J (GS/FG-14) level, applicants must possess at least 52 weeks of Specialized Experience equivalent to the FV-I (GS/FG-13) level that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of this position that is typically in or related to work of the position to be filled. To be creditable, specialized experience must have been at least equivalent to FG/GS-13 grade or FV-I pay band level for the FV-J pay band level in the normal line of progression for the occupation in the organization.

Specialized Experience includes: skill that demonstrates extensive knowledge of and experience in technology, system interrelationships, and management of civilian or military automated aviation, navigation, and electronics systems. Experience leading initiatives focused on improving the predictability and prioritization of National Airspace System (NAS) services. Managing service delivery processes in complex and regulated environments, such as aviation, ensuring high standards of performance and compliance with industry regulations. Developing and interpreting organizational policies. Effectively identifying, procuring, and distributing resources necessary for operations.

Education

Education may not be substituted for experience for this position.

Preview job questionnaire

Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements

This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing.

NOTES:

1. Applicants must apply on-line to receive consideration for this vacancy announcement. Faxed, mailed, or emailed applications cannot be considered.

2. Interviews will be conducted IAW PASS-ATO Collective Bargaining Unit Agreement.

3. “This is a bargaining unit position, represented by the Professional Aviation Safety Specialists ().” http://www.passnational.org

4. Primary location would be within A80 may be permitted to travel to ZTL

5. Equal or lower pay band/level applications will be accepted.

6. Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.

7. Position is covered by the FAA Core Compensation plan. Additional information about core compensation is available on the following website: https://www.faa.gov/jobs/working_here/benefits

8. Please upload supporting documents into USAJOBS or 9-AMC-AHF-S210@faa.gov and reference the announcement number. To confirm receipt of documents, please contact Holli Malaske at (405) 954-0166.

Links to Important Information: Locality Pay, COLA

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.



IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

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