Job Summary:

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, childcare, food and vending, procurement, logistics and administrative counsel. 

The candidate must have a work experience in Data Storage Systems Administration, Enterprise Server operations, Data Center Operations, BC/DR, and Enterprise Data Protection and recovery s including Backups, Snapshots and Data Replication.  Duties include, but are not limited to, managing day-to-day Operations of the SAN/NAS/Object storage environments, new technology research/integration and heavy technical support. This position requires the candidate to be proficient in Storage provisioning and connectivity to a variety of systems (Physical and Virtual Server and OS platforms VMware, Unix, Windows & Kubernetes container environments). 

Candidates are required to work a diversified schedule and participate in 24x7 on-call support.  

This position has access to Personally Identifiable Information (PII). 

The position does not have day-to-day supervisory/managerial responsibilities. 

Primary Duties/Responsibilities: 

• Deliver exceptional services to House via a stable, reliable and secure environment. Respond, diagnose and remediate issues affecting production availability in a dynamic environment  

• Support day-to-day operations.  

• Implement, configure and maintain SAN, NAS Storage and Cloud solutions in a Virtual and Physical servers’ environment; Conduct proof of concepts, Maintain environment with current releases of firmware and operating systems up to date 

• Installs, maintains, configures, monitors, and supports all hardware systems and software components on the applicable platforms.  

• Generate and compile Performance and Capacity reports and metrics.  

• Must demonstrate willingness and aptitude to continually learn and adapt to new technologies. 

• Position requires the ability to work shifts to provide technical support 24 hours a day, 7 days a week, participate in an On-Call rotation and be available OnDemand to address technical problems and support after-hours and weekend maintenance activities on a needed basis. This position requires occasional travel to multiple locations, as assigned. 

• Demonstrate effective ticket queue etiquette by consistently resolving tickets in a timely manner and communicate promptly using email. Maintain accurate and precise ticket notes within each assigned service ticket that effectively relay what occurred while supporting the ticket and the outcome and/or path forward. 

• Troubleshooting and analytical skills; ability to anticipate and resolve technical problems in a Storage and Server environment. 

• Collaborate and Interact with other internal HIR Teams and external vendors as assigned. Act as a facilitator for team meetings on a rotating basis, as assigned. 

• Perform training sessions that will be resourceful and provide additional knowledge on a variety of technical topics for peers. 

• Develop, maintain and assist in writing, structuring, and organizing technical documentation and standard operating procedures 

• Provides technical advice to management regarding future and directions as server and network technologies continue to evolve 

• Acts as an internal consultant providing technical guidance on the most complex projects; regularly provides technical leadership to colleagues, assisting them with successfully completing assigned projects. 

• Plans and recommendations for changes to the configuration and capacity/performance of the operating system. 

• Prepares long and short-range plans for systems maintenance, production activities, and for necessary support resources. 

• Ensures computer systems security issues are addressed effectively in the House environment for all components of the platform operating system environment (e.g., network, desktop, Internet).  

• Demonstrates willingness and cooperation in participating in matrix managed projects. 

• Maintains professional relationships with customers, management, colleagues, and vendors while delivers high-quality customer service. 

• Provides input to management, as requested, on project team performance for Individual Performance Plans and employee performance evaluations.  

• Performs other official duties and projects assigned. 

Minimum Requirements: 

• Bachelor’s degree in computer science/engineering, Information Systems, Information Technology, degree with 5+ years of relevant storage experience as an Information Technology professional in an organization. 

Knowledge, Skill, and Ability (KSA) and Competency Requirements:  

• Possess 5+ years of experience in Storage administration of SAN, NAS, Storage and Data Protection technologies, Architectures, Design, Administration and Support of Storage systems in a data center environment. 

• Knowledge of Data and Storage system Security, Web Applications, Databases, VMware, Windows, UNIX servers and Kubernetes Containers.  

• Knowledge of Local Area Networks, Wide Area networks, Operating systems, Storage Area Network (SAN), Network Attached Storage (NAS) and backup solutions. 

• Knowledge of Network File share Administration CIFS and NFS  

• Knowledge in Cloud Storage connectivity, Tiering to Cloud  

• Expertise in Enterprise level NetApp, Pure Storage systems/arrays and Cisco MDS SAN switches is preferred. 

• Knowledge of Microsoft File NAS. Administration of File share and Windows NTFS Folder and File permissions, access, ACLs in an Active Directory environment 

• Ability to develop and deploy customized solutions 

• Certification in Storage Systems is preferred. Possessing certification in other storage and cloud technologies is a plus 

• All employees within CAO are expected to demonstrate the following general competencies: Accountability, Adaptability, Collaboration, Communication, Customer Orientation, Knowledge of Relevant Policies, Procedures, and Processes, Priority Management, and Problem Resolution. 

• Ability to communicate effectively, both orally and in writing, with peers, senior staff, information systems professionals, and the user community 

•  A strong desire to learn and expand on existing knowledge is a requirement. Ability to grasp fundamentals of new technologies quickly and employ in organization.  

• Knowledge on Automation of Storage administration tasks and jobs using tools 

• Troubleshooting and analytical skills; ability to anticipate and resolve technical problems 

• Ability to develop solutions to complex technical problems.  

• Knowledge of platform specific operating systems and associated products.  

• Knowledge of all phases of projects, systems analysis and administration. 

Security Requirements: 

• This position requires unescorted access to secure offsite locations which require an identification badge. In order to be approved for the applicable badge, you must be a U.S. citizen. 

• This position requires that the applicant obtain and maintain an applicable U.S. Government security clearance, which requires U.S. citizenship. We will not submit your application for a clearance unless you are a U.S. citizen. 

**Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance, a pre-employment drug-test) and a probationary period of 2 years.