About the position: This position will be assigned to the Resource Management Flight.
This position will be the first line of help to resolve IT and computer related issues. Preforms basic helpdesk duties. Assists in planning for loss of system hardware/software, preforms routine system and database maintenance. Install, configure, operate, provide and coordinate support for all client devices/applications and ensure they meet the needs and requirements of the activity.
About the position: This position will be assigned to the Resource Management Flight.
This position will be the first line of help to resolve IT and computer related issues. Preforms basic helpdesk duties. Assists in planning for loss of system hardware/software, preforms routine system and database maintenance. Install, configure, operate, provide and coordinate support for all client devices/applications and ensure they meet the needs and requirements of the activity.
Pay Setting Rules Apply
Please see the "Who May Apply" section under the Qualifications section.
Provide end-user support for all users and systems within the organization and serve as the organizations first line of help to resolve IT and computer systems related issues. Perform basic helpdesk duties such as receive visitors and incoming calls; create and maintain user accounts and records; provide new user orientation and training. Assists in planning for short-term and long-term loss of system hardware and software; perform routine system and database maintenance and troubleshoot system failures; perform routine system, database, and user data backups; and ensure end-users are trained and provided user manuals. Consult with customers regarding potential system or program upgrades. Install, configure, operate, and provide and coordinate support for all client devices and application and ensure the meet the needs and requirements of the activity. Provide instructions and assistance to all organizational personnel on the user of Air Force developed and off the shelf software packages. May be required to create edit and maintain end-user instructions or manuals. Proactively interacts with users to ensure proper operation of computer systems, hardware, and software. Research, evaluate and provide feedback on problematic trends and patterns in customer support requirements. Work directly with Air Force Services Activity, contractors and vendors to resolve hardware and software including Aloha, RecTrac and Point Of Sale (POS) issues to include warranty replacements and software modifications. Update and maintain an approved work order database. Submit and track work request to other base agencies. Assist with tracking and maintaining of the IT asset inventory by preparing required documents and following established procedures to ensure accuracy of the inventory. Must have working knowledge of Credit Card systems and terminals. Assigned duties include Cybersecuirty liaison, Telephone Control Office (TCO), Equipment Custodial, or Record Custodian (RC), Radio Control Officer, frequency manager. May be required to coordinate with Air Force Services Agency, other base agencies, and contractors to ensure compliance standards are being met to include Purchase Care Industry (PCI). Area of responsibility include end-users, workstations and peripherals within 4th Force Support Squadron. Performs other related duties as assigned.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12897820
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/08/2026
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Must have knowledge of the mission, objectives, terminology and management practices in the activity, the agency and the department to recognize probable area of interaction and overlap between proposed and existing systems. Knowledge of hardware and software systems, network operations functions, communication protocols, diagnostic tools to recover data, analyze customer problems and provide assistance. Understanding of the capabilities and limitations of the activity's computer equipment configuration, system software, utility programs and programming aids available to carry out network and/or telecommunications programs and projects and coordinate efforts with others affected in the organizations. Knowledge of Department of Defense and Air Force policies, procedure, regulation, directives and requirements related to physical, personnel, emanations, and information security. Must have a pre-employment physical. Must be able to carry equipment weighing at least 40 pounds. Possession of a professional information technology certification (A+, Net+, Security+, CISSP, MCSE, MCP, etc) highly desired. Required to attain and maintain a professional information technology certification. Required to complete Security+ certification within 6 months. Incumbent is required to have a valid drivers license. Must be able to obtain and maintain a T3 Security clearance. This is a drug testing designated position. The incumbent is subject to random testing for drug use.
You will be evaluated on the basis of your level of competency in the following areas:
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 03/08/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
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