Videos

Duties included but not limited too:

The HSS is responsible in the provision of continuity between the Office of the Chief of Staff, clinical service chiefs, care line managers, and the JHQVAMC Office of the COS for researching and interpreting internal and external policies, directives, survey standards, and regulatory requirements.

The incumbent responsibilities include multiple and complex systemic activities relating to all aspects of clinical operations, including coordinating utilization management and quality assurance activities to increase the efficiency and appropriateness with which services are provided and resources are utilized.

The incumbent involves assessing the appropriateness and timeliness of care methods provided using written measurable criteria.

The incumbent monitors, as directed by the COS, clinical operations including review, analysis and reporting of workload statistics and program functions. Identifies clinical operations activities which require educational intervention or additional training. Collaborates with the COS, Education and health care professional to ensure that identified educational needs are met.

The incumbent serves on facility committees and task groups as requested, providing support and input on a variety of facility issues and concerns. Represents the COS at meeting or on committees when COS is unavailable.

The incumbent establishes effective tracking systems and conducts statistical analyses on the data to identify patterns, trends, and variance. Incumbent selects and utilizes appropriate evaluation measures, conducts qualitative and quantitative data analyses, and summarizes significant results and recommendations to improve services and to promote quality care.

The incumbent provides guidance that assures findings are used to modify and improve program processes and systems to facilitate achievement of the health care system strategic plan. The HSS prepares and submits provider-specific quality assessment information for use in program quantitative and qualitative evaluations. Works closely with decision-support services (DSS) staff to provide mapping information on staff for the JHQVAMC complex clinical operations. Incumbent is responsible for the coordination and preparation of recurring or one-time requested reports related to clinical operations ensuring that reports are accurate and submitted in a timely manner.

The HSS assists service chiefs and care line managers in preparing organizational and functional charts and is responsible for maintaining accurate provider listing and the administrative functions related to the recruitment of qualified providers, clinical service chiefs, and administrative support staff aligned organizationally under the COS office.

The incumbent participates in the analyses of clinical service and care line staffing patterns, including staff utilization, recruiting, and FTEE acquisition and allocation. This includes working closely with Human Resources (HR) in the recruitment process (board actions for physician staff, announcing the position, certification of qualified candidates, coordinating with selecting official for interview width candidates, establishment of start date for selected candidate, and writing position descriptions).

The incumbent is the COS liaison for other HR activities; including, but not limited to, proficiencies for physicians and nurses, performance appraisals (initial, mid-year, and final) for supervisory (Executive Career Field) and non-supervisory staff, license renewal for physicians and nurses, competency assessments, promotions, and disciplinary and counseling consultation.

The incumbent is responsible for satisfactory resolution of complex patient concerns that reach the level of the Executive Leadership Team and serves as program resource for internal control systems ensuring appropriate management controls are in place for all key functions and coordinates required reporting for various COS and COS reports. Serves as the COS' representative for facility safety inspections and as the Hazard Communication Coordinator for JHQVAMC Leadership, managing and maintaining current material safety data sheet (MSDS) files, maintaining chemical inventory lists, and coordinating hazard communication training for staff with the Industrial Hygienist.

In the performance of official duties, the incumbent has access to printed and electronic files containing sensitive information, which must be protected under the provisions of he Privacy Act of 1974, and other applicable laws and regulations.

Work Schedule: Monday to Friday 7:30am to 4:15pm
Compressed/Flexible: Not Authorized
Telework: Not Eligible
Virtual: This is not a virtual position.
Position Description/PD#: Health System Specialist/PD605160
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/09/2026.

Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Health System Specialist. Qualifying specialized experience is defined as progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: (1) Missions, organizations, programs, and requirements of health care delivery systems; (2) Regulations and standards of various regulatory and credentialing groups; and (3) Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. At this level, applicants would have obtained this experience working within a health care setting, working directly with clinicians and local leadership to solve problems in support of the delivery of patient care; applying organizational and system-wide strategies for continuous quality improvement; and experience running and supervising an administrative component of a health care credentialing and privileging program.

You will be rated on the following Competencies for this position:

• Administration and Management
• Interpersonal Skills
• Leadership
• Quality Assurance
• Technical Competence

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.