Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Summary
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
The Marine and Family (MF) Program Division is a comprehensive set of services that support and enhance the operational readiness, war fighting capabilities, and life quality of Marines and their families. We support their holistic fitness and readiness with programming that includes employment, education and transition assistance; fitness and recreation; deployment and family support; child care and youth activities; and prevention and recovery services.
Strategic Content Management & Administration
This position manages the placement and performance of MF content on the MCCS enterprise website on an ongoing basis to ensure content is of a uniformly high quality by identifying sections that need greater depth and/or consistency of material, ensuring content is accurate and up to date; and developing and enforcing content creation, maintenance, and archiving policies. Tracks new content development as required by customer interest, program focus, and product development.
Marketing Coordination & Collaboration
Collaborates with the Customer Experience team and Brand Content Specialist to identify and define website enhancements that lead to stronger user engagement with MF content. Evaluates web audiences, works to understand their specific needs, determines the best time of day, and any new channels for communication.
Actively works with 20+ installation marketing teams to gain strong placement of MF content on the MCCS enterprise website and subsites. Contributes to ongoing integrated development and execution of the division¿s overall strategic plan.
Data Analytics & Reporting
Develops and maximizes traffic to website through search engine optimization, search engine marketing, and other online advertising and social networking opportunities. Responsible for determining the most effective sources, methods, and techniques to use in reaching customers. This role demands high levels of creativity, curiosity, empowerment, learning agility, and effort
Program Support & Communication
Supports a variety of creative content projects, identifies storytelling opportunities, provides project guidance for digital storytelling processes, builds consensus, and problem-solves. The incumbent will collaborate with portfolio branch heads and subject matter experts at HQMC, communications/marketing peers at installations, and leadership across the MCCS enterprise. Helps cultivate, excite, and unite a world-class marketing community in telling the MCCS story.
Prepares supporting documentation for presentations and proposals. Responsible for planning, creating, and orchestrating placement of MF content in MCCS digital media spaces, such as website content, online videos, blog posts, news articles, images and more.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
This is a white-collar position where occasional lifting up to 20 lbs may be required.
Bachelor¿s degree in Marketing, Business or a related field appropriate to the work of position ANDthree years of experience directly related to managing website content, marketing strategy and social media content; OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above.
Proficiency in using a Content Management System such as Adobe Experience Manager, SiteCore, Drupal, or Experience Manager a plus.
Must be skilled in using a variety of communication and informational media methods and techniques to stimulate interest of a variety of publics, which have different levels of understanding.
Familiarity with CSS, HTML, Bootstrap, javascript a plus
Strong knowledge of Google Analytics 4. Ability to analyze the results of information gathering techniques, surveys, inquiries, etc. to improve upon existing systems.
Demonstratedknowledge of and skill to analyze and evaluate efficiency and effectiveness of digital tactic and functional program operations to meet goals and objectives.
Example Specific Measure: Timeliness and accuracy of annual content updates (e.g., "98% of annual required content updates completed within established deadlines
Example Specific Measure: Demonstrated improvement in web traffic/engagement metrics through SEO efforts (e.g., "Achieve a 10% increase in unique page views for MF content year-over-year").
Must have expertise in writing, editing and communication skills.
Well-developed presentation skills, proven to effectively influence a wide range of constituencies.
Demonstrated ability to resolve complex issues, leading to thoughtful recommendations and action plans.
Must possess solid organizational and detail-orientated expertise and the ability to handle numerous projects at one time.
Must have extensive background in and discipline for strategic brand building, storytelling, and insight-based marketing.
Strong problem solving and project management skills, ability to prioritize work and manage within limited resources.
Demonstrated understanding of the effects of digital media at the business, technical and implementation level.
Additional information
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.
As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
*Education/certification certificate(s), if applicable.
*If prior military, DD214 Member Copy
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applications must be submitted online via the MCCS Careers website:
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Photos on resumes will not be accepted with this job announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applications must be submitted online via the MCCS Careers website:
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Photos on resumes will not be accepted with this job announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
