Clarification from the agency

This vacancy is open to current, permanent employees of the San Francisco VA ONLY. This includes the San Francisco VA Community Based Outpatient Clinics, and Past/Current/upcoming VHA HPT graduates.

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The Management Analyst role includes providing the Chief Nurse, Facility Telehealth Coordinator, Deputy Facility Telehealth Coordinator, Supervisory Clinical Administrative Specialist, and Remote Patient Monitoring- Home Telehealth Nurse Manager with objectively based information for making decisions on the administrative and programmatic aspects of the agency operations and management related to the coordination of service implementation. The incumbent will be responsible for monitoring, data collection, analysis, and oversight of the following activities: data collection and analysis on special projects or initiatives and other regulatory requirements from the National Office of Connected Care, and performance measure data and other related initiatives for the health care system, the incumbent is independent to act and make decisions without supervision.

Duties for the position include but are not limited to:

• Provide support for data needs of the service on various initiatives and health care system performance measures
• Initiate and manage projects in programmatic areas and lead interdisciplinary groups of staff that result in significant and sustained contributions to the mission
• Plans, develops, and provides support for maintaining databases such as VSSC Power Bi, and local data sources related to any initiatives or projects
• Participates in data validation activities, compiling data summaries timely as needed by Service Leadership
• Collaborates with Clinical Resource Hub (CRH) leaders to evaluate the impact of the VISN program data related to the National Scorecard and program metrics
• Provides insight to the data analysis that would impact quality of the programs and serves as a consultant to the service line leadership regarding presentation of data to Executive leaders
• Adapts knowledge of databases to accommodate analytic inquiries encompassing complex data sets of clinical, educational, utilization, and outcome measures, along with ascertaining and documenting reliability and validity of data for use in operational metrics and decisions
• Collects relevant information from many varied sources, and develops techniques to efficiently capture and disseminate the necessary workload data
• Plans and/or accomplishes special projects. Analyzing and making recommendations on individual and team workflow modifications
• Defines program/project goals, managing progress toward goals, and measuring their efficiency, effectiveness and achievement
• Provides advice and counsel to staff on data management capabilities.
• Develops reports or database applications to streamline access to real time data or provide other tools to collect requested information
• Ensures the accuracy of information delivered
• including, but not limited to, technical delivery, program ownership and accountability
• Plans application of data systems to meet local requirements and consults with representatives of service organizations to design, implement, and maintain specific subsystems and ensures timely completion of application projects
• Serves as a point of contact to work collaboratively with stakeholders to meet the needs of the services and health care system
• Performs other related duties as assigned.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Work Schedule: 7:30am-4:00pm *Schedule to be set by service
Virtual: This is not a virtual position.
Position Description/PD#: Management Analyst/PD000000
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Authorized
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/03/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07, for GS-11 you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:
GS-9:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Analyze problems to identify significant factors, gather pertinent data, and recognize solutions. Plan and organize work, create long-term plans, goals, objectives, and milestones for programs. Find and suggest ways to fix problems or handle issues that affect main program goals. Write agency rules or guidelines, standard operating procedures (SOPs), manage projects, collect data, and basic computer programming knowledge, plus an understanding of regulatory reviews (like Joint Commission or VA checks). Understands the medical facility's mission, goals, and structure. Communicate effectively orally and in writing. Computer Skills - Familiar with office software (MS-Word, Excel, Outlook, PowerPoint, Visio, Teams, etc.) and VA systems (VISTA, CPRS, etc.). OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such a degree, or LL.B. or J.D. if related, from an accredited college or university. Such education must demonstrate the knowledge, skills and abilities necessary to do the work of this position. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of successfully completed graduate level education (beyond the second year) and specialized experience, as described above, which may be used to meet total experience requirements for this grade level. The education portion must include graduate courses that demonstrate the knowledge, skills and abilities necessary to do the work of this position and must have been obtained in an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.

GS-11:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of database systems (VSSC, Power BI) and data extraction/validation techniques. Has analytical skills to interpret complex data and provide insights for leadership decisions. Understanding of VA healthcare programs, policies, and metrics. Independently work in planning data support, developing tools, and conducting analys, with general guidance from leadership. Sets priorities and methods for consultations and project work. Capable of managing multiple data sources (VSSC, Power BI, CDW), analyzing complex datasets (clinical, utilization), and supporting diverse stakeholders (local, VISN, National). Knowledge of integrating data into actionable insights, developing tools, and planning projects with varied goals. Provide data insights, consult on program impact, coordinate projects, and ensure compliance. Involves persuading or advising leadership/stakeholders on data use and program improvements. Communicate effectively orally and in writing. Computer Skills - Familiar with office software (MS-Word, Excel, Outlook, PowerPoint, Visio, Teams, etc.) and VA systems (VISTA, CPRS, etc.). OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree or three (3) full years of progressively higher-level graduate education leading to such a degree, from an accredited college or university. Such education must demonstrate the knowledge, skills and abilities necessary to do the work of this position. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an equivalent combination of successfully completed graduate level education (beyond the second year) and specialized experience, as described above, which may be used to meet total experience requirements for this grade level. The education portion must include graduate courses that demonstrate the knowledge, skills and abilities necessary to do the work of this position and must have been obtained in an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.

You will be rated on the following Competencies for this position:

• Customer Service (Clerical/Technical)
• Data Management
• Project Management
• Requirements Analysis

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements and Work Environment: The work is primarily sedentary and is usually accomplished while seated at a desk or table, typically in an adequately lighted and climate controlled office.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.