• Sells all types of golf equipment and ladies and men's apparel. Using Point of Sale (POS) systems, accepts payment for sales, green fees, golf cart fees and equipment rentals. Responsible for a change fund. Completes daily activity reports and ensures proper deposit of cash receipts in accordance with established cash handling procedures. Takes reservations for Tee Times.

• Checks identification of all patrons, insuring only authorized persons utilize the facility. Assists, advises and provides information. Answers questions and attempts to resolve problems. Refers unusual situations to supervisor. Enforces all rules and regulations and sees that the dress code is adhered to by all patrons who enter the golf shop prior to playing.

• Ensures proper display, pricing and sale of a wide assortment of golf accessories such as golf clubs, bags, shoes, and miscellaneous golf aids. Assists and advises patrons on purchase of merchandise to ensure satisfaction. Refers dissatisfied patrons to supervisor.

• Assists in the planning and running of golf tournaments and other special golfing events. May be required to act as tee starter, when required.

• Makes minor operational repairs to customer golf equipment, as needed. Informs supervisor of equipment repair and/or replacement needed.

• Responsible for cash receipts, sales receipts, charge card receipts, gift certificates, refund receipts, special orders, and daily players sign out sheets. Responsible for the accountability of all merchandise in the Golf Pro Shop. Conducts periodic inventories as required. Advises supervisor of any and all discrepancies found.

• Performs general housekeeping tasks to ensure proper standard of appearance and cleanliness of assigned spaces.

• Ensures compliance with fire and safety rules and regulations.

• Exercises tact, good manners and courtesy when serving and assisting patrons. Tactfully responds and assists patrons in a prompt and friendly manner.

• Performs other related duties as assigned.

Conditions of employment

• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must meet federal suitability requirements including successful completion of background investigation.
• Work is performed both indoors and outdoors, without a fixed schedule. Administrative work is performed in a normal office setting.
• Irregular working hours may be required to include early shift, late shift, evenings, weekends and holidays when the need arises.
• May have to obtain and maintain the following certification within 90 days of hire: Emergency First Responder or Cardiopulmonary Resuscitation, Food Handlers and/or C.A.R.E (Controlling Alcohol Risks Effectively).
• Wearing of protective clothing and equipment may be required as situations warrant.

Qualifications

• Combination of experience related to customer service and or recreation activity-based functions. Ability to organize, plan, administer special events and entertainment activities.

• Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing.

• Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities.

• Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests.

• Knowledge of the functions, procedures, and operations of recreation activities.

• Must have strong customer service skills.

• Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers.

• Ability to follow oral and written instructions.

• Knowledge of computers, office procedures and print production.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.