Clarification from the agency

This position is open to current, permanent employees of the Hershel "Woody" Williams VA Medical Center and CTAP eligible applicants only.

Duties include, but may not be limited to the following:

• The PSA duties include a mix of clerical, technical, and procedural support functions
• The incumbent will compile, analyze, and track program information using spreadsheets, databases, and internal systems.
• Generates routine and special reports to monitor performance improvement metrics or outcomes
• Receives, logs, reviews, and routes correspondence and documents following established medical center procedures.
• Draft, format, and prepare general correspondence, meeting materials, and program related reports.
• Maintain calendars, schedule meetings, and assist with coordinating logistics for medical center surveyors, site visits, leadership retreats, etc.
• Serves as a liaison and point of contact for internal staff, Veterans, families, vendors, and stakeholders.
• Assists with program compliance, track performance measures, and identify issues requiring administrative intervention
• Maintains databases, such as Talent Management System (TMS) reports, personnel folders, or document repository and resolves routine technical issues.
• Position uses all types of Microsoft Office applications (Excel, Word, PowerPoint, Teams, Publisher, etc.) and specialized service specific computer applications.
• Assists with coordination of computer information needs of new and existing employees.
• The incumbent will support resource and budget management with attention to accountability and tracking needs.
• Assists with ordering and organization of office supplies and equipment, coordinates support materials for meetings, and provides courteous, professional frontline support.
• Tracks open action plan activities, documents steps taken towards objective, monitors timely deliverables, and follows actions to completion.
• The PSA will assist in developing a systematic approach to assessing and improving organizational performance, efficiency, and effectiveness, making improvement recommendations for implementation, and supports implementation of process modification or approved policy adjustments.
• Attends meetings as a meeting recorder, coordinates meeting logistics, prepares timely agenda and minutes and delivers effective communication to meeting attendees.

Work Schedule: Monday- Friday 8:00am-4:30pm
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (OA)- Patient Care Services/PD203070
Functional Statement #: PD203070
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

You may qualify based on your experience as described below:

• Specialized Experience: Have at least one (1) full year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties of the Program Support Assistant at the developmental level, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-4) in the Federal service. Specialized experience is experience where you were responsible for providing clerical, technical, or customer support; receiving and referring phone calls; communicating and treating customers in a courteous, tactful and respectful manner while providing consistent information according to established policies and procedures; and using computer programs to prepare documents. Note: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week.

OR

• Education: 4 years above high school

OR

• Combination: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Primarily sedentary work performed in an office setting. Involves sitting for extended periods while using computers and office equipment. Light physical effort such as walking short distances, standing during meetings or filing, and lifting or carrying light items. No strenuous physical activity or special physical abilities required.


For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.