This position is assigned to the OSD/Joint Services Operations Branch (N9S); Commander, Navy Installations Command (CNIC). Incumbent serves as the Headquarters (HQ) Fee Assistance Provider Qualifying Manager, providing oversight of the DoD Military Child Care in Your Neighborhood (MCCYN) Provider Qualifying Team.
The position is responsible for oversight and coordination of all functions related to the execution of the DoD MCCYN Provider Qualifying Team within the
CNIC HQ N9S Division.
Summary
This position is assigned to the OSD/Joint Services Operations Branch (N9S); Commander, Navy Installations Command (CNIC). Incumbent serves as the Headquarters (HQ) Fee Assistance Provider Qualifying Manager, providing oversight of the DoD Military Child Care in Your Neighborhood (MCCYN) Provider Qualifying Team.
The position is responsible for oversight and coordination of all functions related to the execution of the DoD MCCYN Provider Qualifying Team within the
In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience. Non-supervisory duties comprise 75% of incumbent's time and include but are not limited to:
Provides management and oversight for the DoD MCCYN Provider Qualifying Team.
Ensures that day-to-day operations are conducted to ensure provider management activities are effectively executed to ensure providers meet DoD requirements and are enrolled in the DoD Provider Network in a timely manner.
Designs business rules, policies, and procedures to ensure efficient operations of the DoD MCCYN Provider Qualifying Team and easier participation in the DoD Provider Network by MCCYN providers.
Participates in MCCYN Plus meetings with OSD and the States as a representative of the DoD Provider Network.
Responsible for the development of effective processes that meets the operational requirements of MCCYN administrators to ensure qualifications are kept up to date and payments can be processed.
Establishes and tracks reporting requirements.
Answers OSD and Service level data calls and requests for information.
Works with IT development contractors to design, develop and execute automated processes to administer provider management activities.
Establishes relationships through on-going communications with personnel from other functional offices (e.g. personnel, NAF accounting, legal) to gain support and provide adequate and timely services.
Actively outreaches to community child care providers to expand the network of providers who participate in the program and provides services to military families.
Establishes communication protocols with military service/components representatives related to activities of the DoD MCCYN Provider Qualifying Team. Organizes and conducts meetings; provides written status reports to services/components.
Ensures the highest level of customer service.
Establishes protocols and scripts that provide the basis for staff interaction that are helpful, positive, and friendly. Ensures process for escalation of complex issues are in place.
Facilitates activities related to the MCCYN Provider cross-service review board which addresses concerns related to provider actions that could result in disqualification from the program. Makes recommendations to the board about provider participation in the program.
Manages long/short term performance objectives to measure on-going feasibility and viability of the program. Takes actions to ensure program and budget objectives are met.
Develops service level standards and associated metrics to manage team performance, justify personnel requirements, monitor output and set customer expectations.
Analyzes, extracts, summarizes, and identifies metrics, significant trends, and issues related to the DoD MCCYN Provider Qualifying Team.
Serves as Joint Operations DoD MCCYN Provider Qualifying Team subject matter expert on inter-agency and/or inter-departmental teams established to analyze and resolve complex issues involving current and effective management practices and makes recommendations for implementation of global business practices and automated systems, which may require extensive changes in procedures and impact substantial government resources.
Forecasts and estimates program requirements and prepares programmatic reports, justifications, charts, graphs, statistical and narrative data, presentations and briefings with CNIC leadership, DoD, and Service level representatives.
Prepares and delivers oral presentations to a variety of audiences concerning implementation of the DoD MCCYN Provider Qualifying Team such as regularly scheduled Service Representative meetings, as well as meetings with OSD, State partners, and Program Manager meetings when requested.
Must pass all applicable records and background checks.
Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
Must be able to obtain and maintain a Secret Security Clearance.
Qualifications
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate possesses the following:
Five years of specialized experience with the Department of Defense (DOD) and/or Department of the Navy (DON) Child and Youth Programs working with Child and Youth Program Assistant Fee Assistance Programs.
Expert and comprehensive detailed knowledge of DoD qualifying standards including (a) accreditation standards for center-based programs and family childcare and (b) state Quality Rating & Improvement Systems (QRIS).
Knowledge of Department of Defense (DoD) philosophy, goals, vision, policy and programs relating to CYP issues of military members.
Knowledge of the DoD MCCYN Fee Assistance Program overall.
Extensive knowledge of program management concepts to determine requirements, develop policy, analyze and evaluate processes, and implement programs.
Knowledge of business functions, policies, financial management principles, program objectives, and analytical and evaluative processes.
Knowledge of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness or improvement of complex management processes and systems, which have impact on goals and objectives.
Knowledge of EEO program policy, goals, and implementation methods involving decentralized and diverse program operations.
Skill in developing, organizing, and conducting program reviews and improvements through team efforts.
Skill in developing, evaluating, and defending programs to higher levels in DON, DoD other military services, State partners, and accrediting bodies.
Ability to discern and resolve conflicts.
Ability to exercise all delegated supervisory and managerial authority to the fullest extent possible with responsibility for accomplishing the designated mission.
Ability to supervise and direct the work of other employees, monitor performance, and assure adequate internal control procedures are developed and operative.
Ability to perform the full range of supervisory duties.
Ability to communicate effectively both orally and in writing.
Education
This position does not have a positive education requirement.
Additional information
Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education.
This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager.
he selecting official may choose to conduct interviews
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s)
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 03/06/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12893941It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated.
For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor.
The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.ncr.cnicwashingtondc.mbx.naf-hrinquiries@us.navy.mil to ensure proper consideration is given.
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s)
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 03/06/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12893941It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated.
For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor.
The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.ncr.cnicwashingtondc.mbx.naf-hrinquiries@us.navy.mil to ensure proper consideration is given.
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
