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***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***
Administrative Management (75%)

• Manages the operations, rules and regulations, guidelines for Care in the Community, Mission Legislation.
• Manages requests requiring administrative actions, such as multiple VISN 5 or national suspense items, Extra Views, and Congressional responses.
• Serve as the operations expert, and set administrative priorities.
• Analyzes work processes and is assigned special studies to evaluate administrative operations of Service programs.
• Prepares reports, justifications, charts, graphs for statistical and narrative data for briefings and presentations to management officials.
• Manages workload that monitors productivity and pulls reports for Analysis and presentation to the Medical Center Director.
• Plans, develops, and conducts studies or oversees/participates in the completion of studies to assess current programs.
• Identifies service metrics and reviews data, validates accuracy, analyzes findings.
• Ensures all administrative and regulatory requirements pertaining to the function of the service are met.
• Provide service line and labor cost analysis.
• Understand and will be able to support unit cost accounting, yearly budgeting, cost and spend data reporting and analysis.
• Will have primary responsibility for researching and performing detailed analysis of national Office of Integrated Veterans Care policies to determine the impact on local operations and advise management on best practices.
• Will have primary responsibility for planning and conducting studies to evaluate effectiveness and efficiency and develop recommendations for improvement and problem resolution to CITC Chief and MVAMC executive leadership for their concurrence
• Serve as a station liaison and subject matter expert for referrals to Care in the Community through the utilization of the following: traditional fee service package, DOD Sharing Agreements, Affiliated Veterans Care Agreements, National contracts, Local Contracts and contracts with National Third-Party Administration.
• Determine oversight of data management and will gather, compile, and analyze data from multiple sources which may require reconciliation of multiple reporting requirements and formats to ensure accurate information.
• Manage workload that monitors productivity and pulls reports for Analysis and presentation to CITC Chief, Medical Center Director and Care in the Community Oversight Committee and MVAMC Governing Board if needed.
• Manage the operations, rules and regulations, guidelines for Care in the Community, Mission Legislation or applicable laws with a full understanding of the program, care coordination, scheduling, directives and consult management.
• Serve as the operations expert, setting administrative priorities, and ensuring the assigning administrative and operational work to employees.
• Analyzes work processes and is assigned special studies to evaluate administrative operations of Service programs
• Oversee computer system related outages affecting productivity and addresses accordingly.
• Plans, develops, and conducts studies.
• Identifies service metrics and reviews data, validates accuracy, analyzes findings, and makes programmatic recommendations based on analysis.
• Provide administrative oversight of all Service operation.
• Provide analysis of performance data to supervisory staff, Executive leadership and clinical staff.
• Serve as a fund control point (FCP) official for at least 8 FCPs.
• Support unit cost accounting, yearly budgeting, cost and spend data reporting and analysis.
• Provides the full range of supervisory duties for clerical and administrative staff and administratively supports the supervisors for the clinical staff assigned in the Service.

Supervisory Management (25%)

• Provides the full range of supervisory duties for clerical and administrative staff and administratively supports the supervisors for the clinical staff assigned in the Service.

Work Schedule: Monday - Friday - 7:30AM- 4:00PM - OR - 8:00AM - 4:30PM
Recruitment & Relocation Incentives: Not authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

TO QUALIFY THIS POSITION, YOU MUST THE FOLLOWING:

SPECIALIZED EXPERIENCE: Must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service that has given me the particular knowledge, skills and abilities required to successfully perform the duties in this position. Specialized experience is experience where you were responsible for providing a variety of management services essential to the direction and operation of a clinical program to include budget/fiscal management; human resources/personnel management; analyzing and evaluating data to ensure the efficiency and effectiveness of a clinical program; ensuring staff are kept updated on regulatory changes through informal/formal training; and knowledge of procurement and contracting administrative functions. NOTE: Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position along with the date and year and the number of hours a week spent in such employment.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Analysis and Problem Solving
• External Awareness
• Leadership
• Planning and Evaluating

IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Work is typically performed in an adequately lighted and climate-controlled office. May require occasional travel.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

Your responses to the assessment questionnaire will be reviewed along with the information provided in your resume and supporting documentation to determine if you are qualified for the position. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be lowered and/or you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

Candidates who apply under All U.S. Citizens announcements will be rated and ranked using Category Rating procedures. Qualified candidates will be assigned to a quality category. The categories are defined as follows:

• Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
• Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
• Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
• Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

Application of Veterans' Preference: Category rating and selection procedures place those with veteran's preference above non-preference eligibles within each category. Preference eligible applicants that meet the eligibility and qualification requirements and who have a compensable service-connected disability of at least 10 percent are listed in the highest quality category (except when the position being filled is scientific or professional at the GS-09 grade level or higher).

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.