United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.
Serves as Chief, IMCOM DFMWR Mission Support Office. Operations - responsible for coordinating, synchronizing, facilitating and tracking daily operations, staff operations and administrative actions within the IMCOM DFMWR. Serves as the entry point and central coordinator for all actions that come into DFMWR, internal and external. Participates and represents the DFMWR in IMCOM Battle Rhythm events. Manages DFMWR internal calendar, conference and training attendance, staff call, Professional Development Program, town halls, employee on-boarding and FMWR recognition programs, DFMWR special events, and the IMCOM Service Culture program. Leads, plans, organizes, develops and executes special projects at the direction of the Director, DFMWR. Develops and coordinates DFMWR orientation/informational presentations. Manages DFMWR participation in Garrison and Army pre-command courses. Manages and coordinates DFMWR participation in the Command Organizational Inspection Program and Managers Internal Control Program. Manages, coordinates and facilitates FMWR enterprise communication and information sharing forums. Develops, coordinates and publishes operational orders, guidance and directives associated with the delivery of FMWR programs.
Program Management - Strategic and Contingency Planning - Develops short and long-range strategies for the delivery of FMWR programs and services in support of Soldier and Family quality of life and Army readiness. Coordinates and manages IMCOM DFMWR participation in Army, AMC and FMWR governance processes. Provides functional and technical expertise and guidance to Garrisons and IMCOM Directorates concerning FMWR programs and services. Develops plans and strategies to communicate and execute command directives and HQDA policy initiatives. Serves as the technical and functional expert to speak for the command at meetings and conferences; and to negotiate positive solutions to complex community and family issues. Serves as the integrator of corporate data for planning and execution. States the Army's position, action plans, or similar visionary documentation. Manages mechanisms and processes for the reporting results and revision of the plans, reporting internally to FMWR governance forums and throughout the MWR community on an annual basis. Executes operational oversight for all levels of support for contingency operations and deployments for all matters relating to MWR and family support. Directs actions and reports status of program efforts to all levels of the Army, Secretariat Staff and AMC. Directs the development of processes and plans in support of continuous process improvement within IMCOM DFMWR.
Personnel Management Responsibilities - Performs the full range of supervisory duties. Determines optimum approach in the total management of the Mission Support Office, providing technical and policy direction. Evaluates the effectiveness of the Division in terms of mission accomplishment. Supervises employees and subordinate team leaders. Directs and assigns work through team leaders to subordinates, determines budget allocation, and determines long range staffing needs.
Direct Deposit and Social Security Card are required upon appointment
Meet qualification/eligibility/background requirements for this position to include a T3
Satisfactory completion of employment verification (E-Verify) check
One year probationary period may be required
A valid passport may be required for overseas travel
Incumbent is required to submit a Financial Disclosure Statement, OGE-450, Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually.
Qualifications
RESUMES MUST BE TWO PAGES (OR LESS). QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position.
MINIMUM QUALIFICATIONS:
Extensive operations and planning work experience including at least one year at the NF-05 pay band or equivalent. The overall experience must be progressively responsible demonstrating a sound foundation in leading a substantial organization/program at an installation/ IMCOM Directorate / Headquarters level or equivalent.
Candidates must have experience demonstrating:
1. Mastery in applying management principles, concepts, and techniques required to successfully plan and manage Family and MWR programs. Must have extensive knowledge and work experience at ascending levels of responsibility which provided subject matter expertise on policy matters and complex issues concerning these programs.
2. Ability to manage and direct a multi-faceted organization entity that manages several essential supporting and facilitative services.
3. Ability to maintain effective working relationships with officials and executives inside and outside of an organization.
4. Ability to prepare and present formal briefings and speeches to senior officials, and to organize and conduct meetings of work groups and seminars.
5. Ability to function as an advocate for Soldiers and Families and represent their concerns to senior leadership of the Army.
6. Experience interpreting governing regulations, policies and plans to determine their impact and to resolve controversial problems concerning Army installation management.
7. Expert knowledge and skill to research, analyze, and synthesize information and data to formulate recommendations and courses of action governing Army installation management activities.
8. Experience performing a full range of supervisory functions.
All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks.
HIGHLY QUALIFYING CRITERIA:
In-depth knowledge and experience in the delivery of FMWR Programs and Services
Experience managing the day-to-day operations and staff of an organization in a dynamic and fast paced environment
Experience planning operations using the Military Decision Making Process (MDMP) or comparable planning tool
Multi-faceted communication skills; writing, speaking, delivering presentations, and development of PowerPoint presentations Ability to work in an environment that uses multiple digital platforms and tools supporting operations and planning
Experience managing an operation, organization, or group of people, and delivering a high level of customer service and satisfaction
All answers to the Highly Qualifying Criteria must be clearly demonstrated in your resume to get credit.
Education
Education is not required for this position and will not be utilized in determining minimum qualifications or as a substitution for experience.
Additional information
A manual application may be obtained by contacting the servicing NAF Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Eastern Standard Time, on the closing date of the announcement. Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
Payment of Permanent Change of Station (PCS) costs may be authorized based upon eligibility and a determination that a PCS move is in the Government interest.
Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
The Duty Station for this position is located at Fort Sam Houston, TX. You will be expected to physically reside within commuting distance of Fort Sam Houston, TX. Situational telework can be provided for weather-related emergencies, office closures, or other situations where telework serves a compelling Agency need.
Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.
It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
Discover Your Path to Success!
Before you apply, take a moment to explore our Applicant Information Kit - your go-to guide for understanding our hiring process and making your application stand out.
Inside, you'll find helpful tips, insights, and everything you need to feel confident and prepared.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.
Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance.
For a slideshow presentation regarding these benefits, please click the link below.
You will be evaluated for this job based on how well you meet the qualifications above.
Your Application Matters: How We Will Review It
We want to help you put your best foot forward! Please take time to carefully follow all application instructions - missing information or skipped steps could impact your eligibility.
Your application will be thoughtfully reviewed to see how well your experience and qualifications align with the requirements listed in this announcement. This includes your resume, supporting documents, and responses to the assessment questionnaire.
We will consider your responses to our application questionnaire.
If you're tentatively qualified, we'll take a closer look to ensure your questionnaire responses match the experience reflected in your resume and documentation.
Note: If it's later found that qualifications or experience were overstated, it may affect your consideration for the position - so honesty and clarity are key.
Understanding Eligibilities: What You Can Claim When Applying
When you apply for a federal position through USAJOBS or USA Staffing, you may be eligible for selection preference or priority consideration based on your background or status. These eligibilities can improve your chances of being considered or referred for a position.
Depending on your situation, you may be able to claim one or more of the following eligibilities:
NAF Priority Consideration 1 Business Based Action (BBA)
Tip: Be sure to review each eligibility carefully and provide the required documentation. Claiming an eligibility without proper support may affect your application status. Looking for more details? Refer to the Who Gets Initial Consideration (Selection Preferences) and the What Other Considerations are Available sections of our Applicant Information Kit.
Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.
Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance.
For a slideshow presentation regarding these benefits, please click the link below.
Federal agencies are required to limit resumes to two (2) pages or less and it must support the general or specialized experience described in this announcement.
Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count.
Please do not include photographs, personal images or other inappropriate content in your application materials.
Expedite Your Hiring
To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your application.
Required Documents
Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
Resume
Other Accepted Documents
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
Cover Letter
DD-214/ Statement of Service
Notification of Personnel Action for NAF Employees (DA Form 3434 or equivalent)
You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement # NENAFCC2612893676
The complete application package must be submitted by 11:59 PM Eastern Time on 03/09/2026 to receive consideration.
Click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to include in your application.
Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details
You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application
package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application
It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.
CC-NAF-W6BD20 IMCOM FMWR HQ
DO NOT MAIL
Fort Sam Houston, TX 78234
US
Next steps
Our Next Steps to Review Your Application and Keep You Informed
Application Review
Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.
Keeping You Informed
If you provided an email address, you'll receive a confirmation email letting you know we've received your application.
As your application moves through the hiring process, we'll send you updates and notifications via email.
Processing times may vary, but we'll do our best to keep you informed every step of the way.
Your Next Steps to stay on Top of Your Application
Check Your Contact Information
If your contact information changes after the job announcement closes, let us know as soon as possible.
Ensure You Receive Updates
Double-check that your email address is accurate and that your inbox can receive messages from us.
Make sure your mailbox isn't full and check your spam or junk folder to avoid missing important updates about your application.
3. Sign Up for Text Alerts
Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.
We're excited about your interest in this position and look forward to reviewing your application
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Federal agencies are required to limit resumes to two (2) pages or less and it must support the general or specialized experience described in this announcement.
Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count.
Please do not include photographs, personal images or other inappropriate content in your application materials.
Expedite Your Hiring
To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your application.
Required Documents
Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
Resume
Other Accepted Documents
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
Cover Letter
DD-214/ Statement of Service
Notification of Personnel Action for NAF Employees (DA Form 3434 or equivalent)
You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement # NENAFCC2612893676
The complete application package must be submitted by 11:59 PM Eastern Time on 03/09/2026 to receive consideration.
Click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to include in your application.
Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details
You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application
package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application
It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.
CC-NAF-W6BD20 IMCOM FMWR HQ
DO NOT MAIL
Fort Sam Houston, TX 78234
US
Next steps
Our Next Steps to Review Your Application and Keep You Informed
Application Review
Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.
Keeping You Informed
If you provided an email address, you'll receive a confirmation email letting you know we've received your application.
As your application moves through the hiring process, we'll send you updates and notifications via email.
Processing times may vary, but we'll do our best to keep you informed every step of the way.
Your Next Steps to stay on Top of Your Application
Check Your Contact Information
If your contact information changes after the job announcement closes, let us know as soon as possible.
Ensure You Receive Updates
Double-check that your email address is accurate and that your inbox can receive messages from us.
Make sure your mailbox isn't full and check your spam or junk folder to avoid missing important updates about your application.
3. Sign Up for Text Alerts
Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.
We're excited about your interest in this position and look forward to reviewing your application
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
