The Information Technology Technician provides technical support and assistance to court staff and judicial officers. The incumbent provides general day-to-day IT support and training for end users, installs and configures computer hardware and software, performs routine troubleshooting, and supports the Courtroom Technology Specialist in repairing and upgrading courtroom technology systems. This position reports to the IT Supervisor.
Summary
The Information Technology Technician provides technical support and assistance to court staff and judicial officers. The incumbent provides general day-to-day IT support and training for end users, installs and configures computer hardware and software, performs routine troubleshooting, and supports the Courtroom Technology Specialist in repairing and upgrading courtroom technology systems. This position reports to the IT Supervisor.
Respond to help desk calls, emails, and web requests, resolving issues in a timely manner. Troubleshoot routine IT equipment and software problems.
Install and configure new software applications. Provide support and knowledge for an array of Microsoft Office 365, Adobe, and other common software applications.
Install, configure, update, and repair computer hardware and peripherals, including desktops, laptops, tablets, mobile devices, printers, scanners, and multi-function devices.
Operate AV equipment and assist with teleconferencing and videoconferencing.
Provide AV systems training to end users and assist in the maintenance of system documentation and user-friendly resources for system operation.
Provide hands-on support for the installation, maintenance, and daily operation of courtroom and conference room audio-visual (AV) equipment and systems. Assist with courtroom system upgrades and coordinate service, as needed.
Perform routine system checks, assist with data backups, and support disaster recovery.
Assist with IT-related procurements and perform inventory of IT/AV equipment.
Monitor the latest trends and new technologies in the IT field.
Review AV systems-related directives and correspondence from the AO, judges, the Clerk, and external agencies to determine impacts and necessary actions.
Comply with the Guide to Judiciary Policy, applicable AO policies and procedures, and internal controls guidelines.
Employees are required to use Electronic Fund Transfer (EFT) for payroll deposit.
Qualifications
Applicants must have a minimum of two (2) years of specialized experience that includes knowledge and responsibility in common software applications, IT helpdesk support, IT hardware and peripheral installation and configuration, AV systems support, and IT/AV equipment inventory. Experience working in or with the federal or state government is preferred.
Other Requirements: The incumbent must be detail-oriented and possess strong interpersonal, organizational, customer service, and problem-solving skills; able to communicate accurately, effectively, and timely with end users; and skilled in the use of automated systems and software, including word processing and databases.
Education
Applicants must possess a high school diploma, or equivalent. A college degree is preferred.
Additional information
Positions with the U.S. District Court Clerk's Office are Excepted Service appointments. Excepted service appointments are at-will and can be terminated with or without cause by the Clerk of Court.
Occasional travel between geographical divisions is required to support judges and staff, monitor current systems, identify issues, and assist in IT/AV projects.
Limited situational telework may be available per policy at the discretion of the Clerk of Court.
The Clerk's Office of the U.S. District Court for the Northern District of Alabama is comprised of over 50 professional staff providing administrative and operational support to 15 federal judges and 50 chambers staff located across 5 geographical divisions.
The U.S. District Court is an Equal Opportunity Employer.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documents to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and evaluate your relevant professional, educational, and work experiences as it relates to the specialized experience, identified in the Qualifications section above, required for this position.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
