Clarification from the agency

NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.

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The Supervisory Medical Supply technician functions as a first-level supervisor responsible for the oversight of a group of Medical Supply Technicians, with administrative responsibility for planning and directing of the work.

Duties include but are not limited to:

• Responsible for the direct supervision of day-to-day operations in SPS, regardless of tour of duty, including reusable medical equipment (RME) reprocessing for all clinical services.
• Operationalizes the quality assurance program in daily practice in order to ensure that the right instrument, in the right condition, is in the right place, at the right time.
• In conjunction with the Lead/RMD Coordinator/Educator, the Supervisor will be responsible for operational deployment of a comprehensive training program for all SPS staff.
• Communicate daily with customers in order to ensure open communication that results in uninterrupted and consistently accurate flow of necessary RME supplies for procedures.
• Plans work to be accomplished by subordinates, sets and adjusts short term priorities and prepares schedules for completion of work.
• Plans and assigns work on a daily, weekly, monthly and annual basis and adjusts assignments during a work day to alleviate choke points in reprocessing activities.
• Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, staff designation as competent to complete and task, and the capability of the employee.
• Participates in Interview Panels and makes recommendations regarding hiring decisions.
• Provides recommendations regarding promotion and advancement of the Medical Supply Technicians on respective shifts.
• Hears and resolves complaints from employees, referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager.
• Identifies developmental and training needs of employees, providing for and arranging for needed development and training.
• Finds ways to improve production or increase the quality of work directed, and assists in development of performance standards.
• Establishes guidelines and performance expectations for staff, which are clearing communicated through the formal employee performance management system.
• Observes workers' performance, demonstrates and conducts work performance critiques. Provides informal feedback and evaluates employee performance.
• Resolves informal complaints and grievances.
• Develops work improvement plans, recommending personnel actions as necessary.
• Provides advice and counsel to workers related to technical work and administrative matters.
• Provides training to subordinates to fully comply with provisions of safety regulations.
• Makes operational decisions based upon findings, observations or problems presented by subordinate technicians and direct observation.
• Advices the Assistant Chief and Chief, SPS of problems in the organization's activities, and provides input to the Assistant Chief and/or Chief that may lead to disciplinary actions, such as counseling and formal disciplinary action, within the framework of progressive discipline; recommendation may include termination, especially separation during the probationary period.
• Directly oversees the work of employees under his/her supervision, orients new employees to their duties, validates competencies of employees, identifies equipment requirements, and recommends methods to improve the quality and productivity of the service.

Performs other duties as assigned.


Work Schedule: 1500-2330
Virtual: This is not a virtual position.

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: In accordance with 38 U.S.C. 7402(d), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English.
• Education: Must have (4) academic years above high school leading to a Bachelor's degree with at least 12 semester hours in courses related to sterile processing or a Bachelor's degree.
• Experience: One year of experience equivalent to the next lower grade level.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Demonstrated Knowledge, Skills, and Abilities: In addition to the experience above, the candidate must demonstrate the following KSAs:

• Ability to read and interpret written procedures and select appropriate action in order to instruct staff in correct procedures and protocols for completing assignments.
• Ability to communicate orally and in writing to ensure staff compliance with written directives, rules and regulations.
• Skill in interpersonal relationships in dealing with employees, team leaders, and managers.
• Knowledge of sterility principles in order to instruct staff on decontamination procedures.
• Ability to lead individuals, manage priorities, and schedule work assignments.

Grade Determinations: In addition to the basic requirements stated above, the following qualification criteria must be met. The candidate's qualifications must clearly demonstrate the level of competence required for the grade:

• One year of experience equivalent to the next lower grade level.
• Ability to manage, interact and deal with individuals of varying backgrounds.
• Ability to direct staff and manage tasks to be completed.
• Ability to oversee and supervise all aspects of decontamination, preparation, sterilization, monitoring, and distribution of RME.
• Ability to perform a full range of supervisory duties, including assigning, planning and evaluating work, recommending awards, approving leave, identifying training needs, and resolving staff issues.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-08. The actual grade at which an applicant may be selected for this vacancy is GS-08.

Physical Requirements: VA Directive and Handbook 5019

The work is performed in various settings: decontamination, preparation, clean sterile supply (preparation) and in other services and departments throughout the medical facility/campus. The incumbent may be required to work in areas that are hot, cold, drafty and poorly lighted. The employee is subject to the possibility of falls, scrapes, cuts, bruises, and other injuries from material handling equipment. The work requires standing and walking during the entire workday and frequent bending and lifting of packages (occasionally weighing as much as 50 pounds). The work requires dexterity and visual acuity for manipulating, disassembly and assembly of instrumentation.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.