Clarification from the agency

Open to all status eligible applicants. Proof of eligibility must be attached at the time of application.

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• Manage the daily operations of diverse clinic.
• Supervise four Advanced Medical Support Assistants.
• Responsible for organizing and supervising the workflow for subordinates and establishing work priorities and making changes and adjustments to work assignments based on any number of issues, including customer demands and needs.
• Evaluate the work performances of subordinates and develop performance plans.
• Resolve complaints from employee and refer group grievances and more serious unresolved complaints to the Administrative Officer and Service Line Chief.
• Interview candidates for positions in the unit and recommend appointment, promotion, or reassignment.
• Handle minor disciplinary measures such as warning and reprimands and recommending other actions in more serious cases.
• Identify developmental training needs of the employees and provide or arrange for the needed development and training.
• Find ways to improve production or increase the quality of the work.
• Develop organizational structures and processes to ensure optimal administrative operations within assigned sections.
• Perform other duties as assigned.

Work Schedule: Monday through Friday, 7:30 AM - 4:00 PM
Telework: Not authorized
Virtual: This is not a virtual position.
Position Description/PD#: Supv Clinical Administrative Specialist-Clinical Practice Manager/PD415550
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 03/02/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: review requests for recruitment, promotion, pay, and loss actions to ensure they are completed in accordance with regulatory requirements; review and process Compensation Panel Action Forms for physicians, Physician Assistants and Advanced RN practitioners to ensure that requests for recruitment and retention incentives are included and seek special salary rates when salaries are no longer competitive; interpret new and existing directives, handbooks, policies, instructions, regulations, and delegations of authority for potential impact on program objectives, operating policies, and work operations; evaluates significant trends and issues to forecast and estimate program requirements; prepare reports, justifications, charts, graphs, statistical and narrative data for briefings and presentations to management officials; evaluate and monitor administrative activities and makes recommendations for improvements including the effective use of administrative staff, assisting the managers and supervisors, keeping them informed of organizational updates, and any program changes impacting their program; attend program trainings to maintain ongoing continued skill expectations as an Automated Data Processing Application Coordinator (ADPAC) manager and coordinator of the use of an automated data processing applications; complete all requirements necessary for trainees and new employees to have timely access to organization software, databases, and records; evaluate the work performance of subordinates, develop, and update annual performance plan for subordinates and ensure the staff has competency assessments completed in accordance with the expectations; identify developmental training needs of the employees and provide or arrange for the needed development and training; lead quality improvement projects to resolve systems issues which arise in the normal operation of the sections assigned, or which arise at the time of a program development of change; analyze patient care processes to identify and reduce potential problems and suggest solutions or alternatives to existing processes. OR,
• Education (TRANSCRIPTS REQUIRED): Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed master's or equivalent graduate degree OR 2 full years of progressively higher-level graduate education leading to such a degree OR LL.B. or J.D., if related, that is directly related to the duties of the position. OR,
• Combination (TRANSCRIPTS REQUIRED): Applicants may also combine education and experience to qualify at this level. You must have some specialized experience as described in A and have successfully completed graduate level education (more than the first year or 18 semester hours) to meet total experience requirements. I have computed the percentage of these requirements that I meet, and the total is at least 100%. (To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond two years by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify.)

You will be rated on the following Competencies for this position:

• Administration and Management
• Data Management
• Information Management
• Leadership
• Problem Solving

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary and performed in a typical office setting. Some slight physical effort may be required. Routinely walking around the Medical Facility.

Work Conditions: The incumbent typically performs work in an office setting which is adequately lighted and climate controlled; however, regular trips to patient treatment areas and exam rooms are essential. The position requires travel between both divisions of the VAPSHCS, and may require occasional overnight travel to meetings, conferences, and training sessions.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Resume Reminder- Your resume must include the following information for each job listed:

• Job title Duties (be as detailed as possible)
• Month & year start/end dates (e.g. June 2007 to April 2008)
• Full-time or part-time status (include hours worked per week)
• Series and Grade, if applicable, for all Federal positions you have held
• Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all the questions by addressing your work experience in detail.

Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.