Clarification from the agency

Open to current employees of Geriatrics and Extended Care Service at the Veterans Health Administration at the Wm. Jennings Bryan Dorn Department of Veterans Affairs Medical Center. This includes: Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.

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Major duties include, but are not limited to the following:

• Organize and maintain the complex day-to-day operations of the HBPC program, to relieve professional staff of as much clerical and administrative details as possible to enable them to devote a major part of their time to clinical and patient focused activities.
• Proficient with Microsoft Office to create, modify, print reports, spreadsheets, graphic presentations, and correspondence.
• Responsible to coordinate across multiple disciplines and services with Service Chiefs to ensure all providers assigned to work with the HBPC program have appropriate access, competencies, trainings, safety protocols, etc., to ensure work with Veterans in HBPC and with The HBPC team is conducted timely, in a safe manner, and in accordance with HBPC, Joint Commission, Network, and National policies, protocols, and standards.
• Develop collaborative relationships with other departments that provide extended care support and services for HBPC (i.e., Laboratory, GEC, Social Work, etc.)
• Establish and continually review and update complex administrative procedures that affect the orderly and efficient flow of work for both internal and external stakeholders.
• Assist in ensuring all new staff receive New Employee Orientation and, in collaboration with HBPC Leadership, new patient care providers receive HBPC provider orientation to include orientation to associated processes and procedures.
• Maintain the HBPC Admission Handbook (provided to Veterans upon evaluation/admission to HBPC Program) including updates/changes to documents in the handbook, reproduction of the contents, and assembly of the handbook so they are available to providers for use in the Veterans home.
• Provide training, guidance, clerical assistance to staff for programs available to them including computer programs, VATAS, and mandatory TMS trainings.
• Coordinate and manage all supplies, telephones, and computer moves.
• Format and distribute meeting minutes, memos, and other communications.
• Maintain calendars and coordinate meetings for HBPC staff and leadership as related to their respective roles.
• Ensure provider licenses and records are updated with current information to ensure no lapse in provider ability to function in full performance of duties.
• Coordinate Credentialing and Privileging (C&P) and OPPE/FPPE for HBPC providers and ensures all required documents are reviewed and signed in a timely manner.
• Primary assigned sponsor for Personal Identification Verification (PIV) and ensures sponsorship of all HBPC providers is done accurately and timely.
• Provide work assignment for a staff of two GS-0303-06 Program Support Assistants in: identifying, distributing, and balancing workload and tasks among employees in accordance with established workflow, skill level and/or occupational specialization; adjusting accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned staff tasks.
• Provide training to staff throughout Home Based Primary Care on rapidly changing regulatory guidelines of Secure Messages and MHV Program.
• Manage and maintain information related to patient risk/priority status and assist with quick execution of HBPC emergency response if a weather event or community situation indicates contact with Veterans in HBPC is necessary as part of the emergency response.

Work Schedule: Monday through Friday, 8:00am - 4:30pm. Work schedule subject to change based on agency needs.
Telework: Not available.
Virtual: This is not a virtual position.
Position Description/PD#: Lead Program Support Assistant/PD112210Relocation/Recruitment Incentives: Not authorized.
Permanent Change of Station (PCS): Not authorized.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/17/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: the ability to use various Microsoft Office Programs; maintaining internal databases and records; ability to evaluate and interpret policies, procedures, and regulations.

You will be rated on the following Competencies for this position:


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Preferred Experience:

• Excellent oral and written communication skills.
• Ability to work with limited direction.
• Time management skills and a high level of judgment are necessary.
• Independence of action, general latitude of decision-making and knowledge of information sources concerning complex questions, policies, and procedures.

Selective Placement Factor:

• Must have demonstrated experience using VA administrative systems (e.g., VATAS, CPRS, VISTA) and performing PIV sponsorship duties to ensure timely onboarding and access for staff.
• Ability to work with limited direction.

Physical Requirements: The work is typically sedentary with regular and recurring work involving sitting at a desk. The incumbent comes in frequent contact with staff physicians, section chiefs and various other clinical staff throughout the Medical Center.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.