This position is located at the Armed Forces Retirement Home-Washington, reporting to the Administrator. The incumbent is responsible for assisting with establishing, developing, and implementing a facility-wide Performance Improvement (PI) Program designed to improve performance by measuring, assessing, and monitoring systems and services that impact the ability of the AFRH to meet its mission, vision, and goals.
Summary
This position is located at the Armed Forces Retirement Home-Washington, reporting to the Administrator. The incumbent is responsible for assisting with establishing, developing, and implementing a facility-wide Performance Improvement (PI) Program designed to improve performance by measuring, assessing, and monitoring systems and services that impact the ability of the AFRH to meet its mission, vision, and goals.
All candidates who are:
Current or former federal employees qualifying as Status Candidates, VEOA eligibles, CTAP/ICTAP eligibles, eligible for special hiring authorities (e.g., the Schedule A appointment for persons with disabilities, or covered by an Interchange Agreement), or Land Management employees eligible under Public Law 114-47.
As a Performance Improvement Integrator, you will:
Design, implement, and provide mechanisms for initiating and evaluating the effectiveness of the PI Program which will examine such areas as: clinical services; medical and pharmacy; staff development; finance; psychosocial; resident services; safety; and campus operations.
Assist the membership of the PI Committee in the development of performance indicators and performance improvement projects, as well as schedule, organize, and participate in coordinating of monthly PI meetings.
Track status of identified problems to ensure improvement or resolution and discuss unusual occurrences with Administrator and the PI Committee.
Use information collected to determine trends and measure performance against AFRH goals and objectives; make recommendations on monitoring actions and outcomes, assist in resolution as needed; and document high risk issues and PI projects to the Internal Control Board.
If you do not meet any of the categories listed above, you may wish to apply under announcement 26-AFRH-12880838-P, which is open for any U.S. citizen to apply. Please refer to that announcement for details on open period, eligibility, and how to apply.
Key Requirements:
Please refer to "Conditions of Employment."
Must be U.S. Citizen or U.S. National.
The AFRH ethics program promotes the highest standards of ethical conduct for all employees. As a federal employee, you will be subject to the Standards of Ethical Conduct, and the U.S. criminal conflict of interest statutes. As an AFRH employee, you will also be subject to the AFRH Supplemental Ethics Regulations which restrict the extent to which a AFRH employee can engage in certain activities and hold certain investments. Depending on your position, you may also be required to file a public or confidential financial disclosure report which must be filed within 30 days of your appointment as an employee of AFRH. Upon your new appointment, you will receive guidance regarding your ethics obligations. You will also be required to attend a mandatory ethics training within 3 months of your appointment. Please contact the Agency Ethics Officer (Joseph Pollard) at (202) 541-7557, or joseph.pollard@afrh.gov if you should have any questions.
Qualifications
You must meet the following requirements within 30 days of the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.
Specialized Experience for the GS-12: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes:
Analyzing research in support of a facility-wide Performance Improvement (PI) Program with emphasis in healthcare services; AND
Interpreting and applying healthcare services compliance standards in order to manage Healthcare PI Programs; AND
Improving performance by measuring and monitoring systems and services that impact the ability of an agency or organization to meet its mission, vision, and goals.
In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-12, you must have been at the GS-11 level for 52 weeks
Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.
Education
This job does not have an education qualification requirement.
Additional information
During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact on your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies.
OTHER INFORMATION:
We may select from this announcement or any other source to fill one or more vacancies.
This is a non-bargaining unit position.
CONDITIONS OF EMPLOYMENT:
All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.
A one year probationary period may be required.
Must successfully complete a background investigation.
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
Submit to a drug test prior to your appointment.
Selectees will be subject to the AFRH Tuberculosis Surveillance Program.
Wear required safety clothing and/or equipment required by the position. This may include safety shoes, hard hats, hearing protection, gloves, masks, etc.
Because the AFRH's mission requires uninterrupted, direct human support and medical care for its Residents, this position is considered essential for continuing AFRH operations. Therefore, the incumbent is expected to arrive for duty on time, as scheduled, and to complete the assigned tour during emergency situations such as hazardous weather.
Our comprehensive benefits are very generous. Our benefits package includes:
Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
Access to insurance programs that may be continued after you retire.
A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
A retirement program which includes employer-matching contributions.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all evaluations required for this position.
Rating: You will be evaluated on the following competencies (knowledge, skills, abilities, and other characteristics):Attention to Detail, Flexibility, Reasoning, and Decision Making.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online evaluation may also result in your removal from consideration.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
A complete application includes:
1. A résumé: All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.)
Please limit your resume to two pages. Applicants with resumes exceeding two pages will be removed from consideration.
To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé.
It is suggested that you preview the online questionnaire to ensure that your resume thoroughly describes how your skills and experience align to the criteria defined in the Qualifications section of this announcement and support your responses to the online questionnaire.
2. Vacancy question responses: All applicants are required to complete vacancy question responses by clicking the apply online button of this vacancy announcement.
3. Submission of any required documents identified below, if applicable. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.?
CURRENT AND FORMER FEDERAL EMPLOYEES-- Documentation Relating to Your Federal Employment:
Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should showa "1" and your "tenure" block should show a "1" or "2".)
If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD-214 or other documentation of discharge and any other applicable documents such as SF-15, VA letters, etc.
Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.
If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, VRA, Schedule A Disability, etc.), please see applicant guide for required documentation. In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.
LAND MANAGEMENT ELIGIBLES: You must provide all required documentation to verify eligibility, prior performance, and qualifications for the target position. You can find information on the Land Management Workforce Flexibility Act and eligibility HERE. Land Management eligibles must compete under competitive merit promotion procedures and meet all applicable requirements as such (time-in-grade restrictions do not apply).
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
NON-COMPETITIVE REINSTATEMENT: If you are a former federal employee that has been separated for at least 1 year and wish to be non-competitively reinstated to a higher grade or full performance level than which you left federal employment, you MUST provide a copy of your separation SF-50 (the "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2") AND you MUST submit a qualifying performance appraisal from your most recent career or career-conditional position of at least Fully Successful (or equivalent). You will NOT be given consideration for non-competitive reinstatement, under this option if a performance appraisal document is not submitted. For additional guidance, please see 5 CFR § 335.103 (c)(3)(viii).
PERFORMANCE APPRAISAL: Submit a copy of your most recent completed annual performance appraisal includes the final rating. if you have not received a performance appraisal, please explain why in your application.
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, evaluations, and required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
If you are required to complete any USA Hire evaluations, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your evaluation completion notice.
Access USA Hire using your unique link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your evaluations. You will have the opportunity to request a testing accommodation before beginning the evaluations should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside at least 3 hours to take the USA Hire evaluations; however, most applicants complete the evaluations in less time. If you need to stop and continue later, you can re-use your unique link.
Your responses to the USA Hire evaluations will be reused for one year (in most cases) from the date you complete an evaluation. If future applications you submit require completion of the same evaluations, your responses will be automatically reused.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based evaluations, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based evaluations and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based evaluations. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based evaluations, based on your adjudication decision. You must complete all evaluations within 48 hours of receiving the URL to access the USA Hire Competency Based evaluations if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for online evaluations.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Click on this: USAJOBS Help Center - How to see your application and job status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
Support Staff Admin - Washington
Treasury Common Services Center
Parkersburg, WV 26101
US
Next steps
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online evaluations. The online evaluations must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the evaluation should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Your evaluation results will be kept on record for one year and used toward future positions for which you might apply that require the same evaluations.
We will review your résumé and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation.
AFRH has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
A complete application includes:
1. A résumé: All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.)
Please limit your resume to two pages. Applicants with resumes exceeding two pages will be removed from consideration.
To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé.
It is suggested that you preview the online questionnaire to ensure that your resume thoroughly describes how your skills and experience align to the criteria defined in the Qualifications section of this announcement and support your responses to the online questionnaire.
2. Vacancy question responses: All applicants are required to complete vacancy question responses by clicking the apply online button of this vacancy announcement.
3. Submission of any required documents identified below, if applicable. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.?
CURRENT AND FORMER FEDERAL EMPLOYEES-- Documentation Relating to Your Federal Employment:
Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should showa "1" and your "tenure" block should show a "1" or "2".)
If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD-214 or other documentation of discharge and any other applicable documents such as SF-15, VA letters, etc.
Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.
If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, VRA, Schedule A Disability, etc.), please see applicant guide for required documentation. In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.
LAND MANAGEMENT ELIGIBLES: You must provide all required documentation to verify eligibility, prior performance, and qualifications for the target position. You can find information on the Land Management Workforce Flexibility Act and eligibility HERE. Land Management eligibles must compete under competitive merit promotion procedures and meet all applicable requirements as such (time-in-grade restrictions do not apply).
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
NON-COMPETITIVE REINSTATEMENT: If you are a former federal employee that has been separated for at least 1 year and wish to be non-competitively reinstated to a higher grade or full performance level than which you left federal employment, you MUST provide a copy of your separation SF-50 (the "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2") AND you MUST submit a qualifying performance appraisal from your most recent career or career-conditional position of at least Fully Successful (or equivalent). You will NOT be given consideration for non-competitive reinstatement, under this option if a performance appraisal document is not submitted. For additional guidance, please see 5 CFR § 335.103 (c)(3)(viii).
PERFORMANCE APPRAISAL: Submit a copy of your most recent completed annual performance appraisal includes the final rating. if you have not received a performance appraisal, please explain why in your application.
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, evaluations, and required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
If you are required to complete any USA Hire evaluations, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your evaluation completion notice.
Access USA Hire using your unique link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your evaluations. You will have the opportunity to request a testing accommodation before beginning the evaluations should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside at least 3 hours to take the USA Hire evaluations; however, most applicants complete the evaluations in less time. If you need to stop and continue later, you can re-use your unique link.
Your responses to the USA Hire evaluations will be reused for one year (in most cases) from the date you complete an evaluation. If future applications you submit require completion of the same evaluations, your responses will be automatically reused.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based evaluations, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based evaluations and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based evaluations. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based evaluations, based on your adjudication decision. You must complete all evaluations within 48 hours of receiving the URL to access the USA Hire Competency Based evaluations if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for online evaluations.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Click on this: USAJOBS Help Center - How to see your application and job status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
Support Staff Admin - Washington
Treasury Common Services Center
Parkersburg, WV 26101
US
Next steps
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online evaluations. The online evaluations must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the evaluation should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Your evaluation results will be kept on record for one year and used toward future positions for which you might apply that require the same evaluations.
We will review your résumé and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation.
AFRH has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
