The Systems and Network Administrator conducts and oversees the court unit's information and technology networks and systems. The incumbent performs server troubleshooting and triage during service failure scenarios, participates in intense investigations to determine the root cause and develops corrective actions. The incumbent ensures effective and efficient server maintenance, operations workflows and practices. Improves availability and performance of systems, and dependent environments.
Summary
The Systems and Network Administrator conducts and oversees the court unit's information and technology networks and systems. The incumbent performs server troubleshooting and triage during service failure scenarios, participates in intense investigations to determine the root cause and develops corrective actions. The incumbent ensures effective and efficient server maintenance, operations workflows and practices. Improves availability and performance of systems, and dependent environments.
Manage and oversee the court's network infrastructure - includes planning, installation, management and support of routers, switches, firewalls, and controllers.
Serve as the primary point of escalation for complex technical issues from the helpdesk and desktop teams.
Monitor and manage the team's ticket queue via email to ensure timely resolution and adherence to SLAs.
Oversee the imaging, deployment, maintenance, and inventory management of all desktop/laptop hardware, software, and peripherals.
Coordinate with Network, Systems, and Security teams for major incidents or changes affecting end-users.
Provide technical expertise as a team member in the development and operational support of the court's systems and services, assist with routine problems; problems that are not quickly resolved are escalated to the Assistant Systems Manager.
Develop specific systems features to satisfy local court unit needs. Make adaptations to national systems or plan, develop and or acquire specific systems for the U.S. District Court, when needed.
Monitor versions of systems to ensure continuity throughout the court.
Administer and maintain web access. Provide guidance and assistance to users on applications such as Office 365 apps and other Court systems.
Administer and maintain end user accounts and provide end user training as required.
Manage Microsoft Active Directory on a Windows Server platform. Administer and maintain network end-user accounts and access rights.
Create and run reports. Install upgrades or new or revised off-the shelf/desktop releases. Set up, configure, install, and document hardware and software.
Provide support for mobile computing devices and remote access. Confirm that back-ups are run.
Establish and maintain system operating procedures, protocols, data security, backup plans, and user permissions.
Develop and maintain local court technical documentation for administered systems.
Monitor day-to-day operations of the equipment and systems and provide systems backups and verify the validity of data.
Maintain contact with other information technology court personnel at different locations and levels for the purpose of keeping abreast of developments, techniques, and user programs.
Design, test, and deploy new or enhanced servers including resident software services.
Support the court's current LAN/WAN network environment and integration into future unified communications networking systems.
Applicants must be U.S. citizens or lawful permanent residents seeking U.S. citizenship. In order to be compensated with appropriated funds for a position within the continental United States, applicants must be: (1) U.S. citizen, (2) Lawful permanent resident (i.e., green card holder) who is seeking citizenship as outlined in 8 U.S.C. ยง1324b(a)(3)(B). Note: Some noncitizen applicants who are permanent residents may not yet be eligible to apply for citizenship at the time they begin. Such individuals may still lawfully be employed if they provide an affidavit indicating that they intend to apply for citizenship when they become eligible to do so.
The successful candidate for this position is subject to a background check.
This position is subject to mandatory electronic funds transfer for payment of net pay.
All employees, interns and volunteers are required to adhere to the Code of Conduct for Judicial Employees available for public review on the USCourts.gov website.
Qualifications
To qualify for the CL-28 level, the applicant must have two years of specialized experience, or completion of a master's degree or two years of graduate study (27 semester or 54 quarter hours) in an accredited university in business or public administration, political science, criminal justice, law, or other fields closely related to the subject matter of the position.
To qualify for the CL-29 level, you must have two years of specialized experience.
SPECIALIZED EXPERIENCE:
Progressively responsible experience that is in, or closely related to, the work of the position that has provided the knowledge, skills, and abilities to successfully perform the duties of the position. Incumbent must have specialized experience in the following:
Communicating technical information effectively (orally and in writing) to end users in a manner that they comprehend.
Using the latest available electronic technology and hardware and software programs.
Implementing, operating, and documenting information technology systems considering both hardware and software issues.
Performing software and hardware maintenance and troubleshooting.
Demonstrated ability to work with a variety of automated systems.
Ability to communicate effectively and respectfully with customers at all levels, providing superior customer service and resolving difficulties while complying with regulations, rules, and procedures.
Exhibiting dependability, accountability and commitment.
Displaying professionalism, confidentiality, high integrity, and sound ethics and judgement.
Exhibiting excellent organizational skills and experience handling multiple tasks at once.
*Specialized experience attained outside the Federal Judiciary may be creditable, but that experience must be documented on Form A.O. 78 to be evaluated.
PREFERRED KNOWLEDGE, SKILLS AND ABILITIES:
Court Operations: Knowledge of or the ability to learn court operations, functions, and organizational structure.
Information Technology, Security and Automation: Knowledge and some experience in the theories, principles, practices and techniques of network administration and security, IT networks, network traffic, computer hardware and software, and data communications. Ability to identify security risk. Some knowledge of anti-malware and endpoint security controls. Thorough understanding of IT policies and procedures.
Judgment and Ethics: Ability to consistently demonstrate sound ethics and judgment, maintain court confidentiality and security requirements, and comply with the Code of Conduct for Judicial Employees.
Written and Oral Communication: Must have excellent interpersonal skills and the ability to effectively communicate (orally and in writing) to individuals and groups to provide information, exceptional customer service and resolve difficulties while complying with regulations, rules, and procedures. Skill in translating and documenting technical terms into non-technical language. Skill in training non-automation personnel in automation techniques and processes. Ability to provide and exchange accurate and timely information with individuals within and outside the court.
Education
Master's degree or two years of graduate study (27 semester or 54 quarter hours) in an accredited university in business or public administration, political science, criminal justice, law, or other fields closely related to the subject matter of the position.
Additional information
Employees of the United States District Court are not included in the government's Civil Service classification and are at-will employees.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Pay is only part of the generous total compensation package you will receive while working for the federal Judiciary. We offer employees a diverse group of benefit programs and family friendly flexibilities to meet the needs of you and your family.
Paid Annual & Sick Leave
11 Paid Holidays
Employer subsidized Health Insurance
Group Life Insurance
Supplemental Vision/Dental Insurance
Retirement Benefits Plan (FERS)
Thrift Savings Plan (TSP)
Flexible Spending Accounts
Transit Subsidy Program (pursuant to eligibility requirements)
Pay is only part of the generous total compensation package you will receive while working for the federal Judiciary. We offer employees a diverse group of benefit programs and family friendly flexibilities to meet the needs of you and your family.
Paid Annual & Sick Leave
11 Paid Holidays
Employer subsidized Health Insurance
Group Life Insurance
Supplemental Vision/Dental Insurance
Retirement Benefits Plan (FERS)
Thrift Savings Plan (TSP)
Flexible Spending Accounts
Transit Subsidy Program (pursuant to eligibility requirements)
To be considered for this position, please submit your resume detailing your education and work experience, a cover letter and an AO78 Application for Federal Employment.
The cover letter must indicate the position for which you are applying, including the vacancy number, and identify how your education and/or experience relate to the duties and responsibilities of the position.
Only applications submitted via email will be accepted.
It is preferred for the applications to be submitted in a single PDF document, and for candidates to include the vacancy number and position title in the subject field of the email containing the application.
Applications submitted as zip files, cloud files and/or links will not be accepted.
Applications that do not conform to the above procedures will not be considered.
US District Court - Southern District of New York
500 Pearl Street
New York, NY 10007
US
Next steps
Only candidates selected for interview will be contacted.
All internal applicants will receive an email confirming receipt of their application. If confirmation is not received within two days after the vacancy closes, please contact Human Resources.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To be considered for this position, please submit your resume detailing your education and work experience, a cover letter and an AO78 Application for Federal Employment.
The cover letter must indicate the position for which you are applying, including the vacancy number, and identify how your education and/or experience relate to the duties and responsibilities of the position.
Only applications submitted via email will be accepted.
It is preferred for the applications to be submitted in a single PDF document, and for candidates to include the vacancy number and position title in the subject field of the email containing the application.
Applications submitted as zip files, cloud files and/or links will not be accepted.
Applications that do not conform to the above procedures will not be considered.
US District Court - Southern District of New York
500 Pearl Street
New York, NY 10007
US
Next steps
Only candidates selected for interview will be contacted.
All internal applicants will receive an email confirming receipt of their application. If confirmation is not received within two days after the vacancy closes, please contact Human Resources.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
