This position is located in various locations throughout the Naval Station within, Morale, Welfare and Recreation (MWR) Department, Naval Station, Great Lakes, Illinois. The incumbent is responsible for total operations of all concession operations (Zappers} and other specialty retail sales outlets under the direct supervision of the Business Activities Division Director.
This position is located in various locations throughout the Naval Station within, Morale, Welfare and Recreation (MWR) Department, Naval Station, Great Lakes, Illinois. The incumbent is responsible for total operations of all concession operations (Zappers} and other specialty retail sales outlets under the direct supervision of the Business Activities Division Director.
Please see the "Who May Apply" section under the Qualifications section.
25% I. Plans, directs and supervises the "Zappers" concession operations (Buildings: 616, 621, 236 & RTC-1326). Coordinates and develops relationships with the various schoolhouses to provide an on-site concession service to meet the needs of the command. Develops all menus, sales and marketing programs, and seasonal specials to grow business and maintain competitive status.
25% 2. Incumbent is directly responsible for weekly specialty retail sales connected with
Recruit Training Command (RTC). This includes but not limited to, custom divisional t-shirts, Zappers/Rec Center, care packs, and other miscellaneous revenue opportunities. Retail outlets within RTC demand a first-hand relationship with command leadership to ensure communication for proper delivery of the products and/or services.
25% 3. The incumbent will perform all administrative responsibilities: facility management, manage payroll, staff training, approve leave forms, prepare work schedules and order all inventory and related supplies. Responsible for day-to-day food and beverage controls and operational costs. Inspects deliveries for quality and quantity. Accountable for all assets, equipment and supplies. Responsible for sanitation and health inspection standards. Maintains accurate records for inventory and pricing controls.
15% 5. Incumbent directly supervises all cash handling operations and distributes individual cash banks from his/her own cash fund. Insure the safe keeping of all monies associated with the all operations and the timely reporting of all financial information to the accounting department and chain of command, as requested.
10% 6. Incumbent may be required to perform all staff functions during peak times and staff shortages and must be willing to perform other related duties as assigned.
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candidate must possess:
Knowledge and experience of management procedures and general business practices related to the operational management of food/beverage/retail programs, and effective utilization of concession equipment. The incumbent must know proper menu and pricing
guides. Safety and Sanitation rules must be followed. All Navy regulations concerning the food and beverage operations including purchasing, food preparation and inventory control must be understood and implemented.
Incumbent works directly for the Business Activities Director. Plans and carries out various recreation services, activities and programs. Handles problems and instructions, official policies, through knowledge and skills gained through training and accepted practices. Supervisor defines broad objectives, sets certain priorities and is available to assist with unusual problems or circumstances. Projects may be initiated and developed independently by the incumbent with overall program and budget review by the supervisor for overall accomplishment of program goals, objectives and accuracy.
Policy, regulatory, and procedural guidance is received by utilizing or adapting precedent actions and applicable Navy Regulations and Instructions. In addition, consistent progress of activities and effective resolution of problems not covered by established guidelines must be demonstrated. Recommends changes in program content when necessary to correct inadequacies or to improve program quality and promote the effective achievement of broad program objectives. Where guidelines are not sufficient, incumbent adapts guidelines available, takes action and then reports the results to supervisor.
The programs include different unrelated processes, methods, and procedures in various categories pertaining to a variety of recreational activities and services of the installation such as the normal range of basic activities and programs and group activities extending to creative and cultural appreciation and self-development activities which promote social growth. Must be highly skilled in dealing with a variety of people under different circumstances. Work involves making decisions on what needs to be done and how it should be done based on priorities, programs, goals and objectives. Alternatives must be measured in the light of data gathered and evaluated to insure that choices made so not hamper participant interest and overall program effectiveness.
The employee applies program policies and procedures to regular and predominately conventional situations relating to the activities, services, and operations of a large military retail program and facilities. The incumbent's duties affect the active duty military, staff and student. Quality service and products insure that a strong and profitable food and beverage program exists. Relationships with employees, MWR personnel, patrons and Navy leadership and other community groups are valuable sources of information for growing business, maintaining competitive pricing and resolving.
The incumbent has contacts with program participants, installation staff members and officials of various armed forces, contractors, sponsors, public recreation program providers, community groups, special interest groups, private organizations, businesses, retailers, and food, beverage providers. Incumbent must carry themselves in a highly professional manner as to influence contacts. Incumbent must be able to effectively negotiate agreements with various private and public agencies.
To formulate and effect operating policies, to interact with command leadership and general customers, promoting good public relations and to update operations reflecting changing customer needs and wants.
The ability to work long and unusual hours is required. Standing, walking and lifting is required. The incumbent will work in a small space, remote office location, behind service counters and will travel outdoors between facilities.
Work is performed in an adequately lighted, heated and ventilated work environment. Occasional exposure to warm work conditions due to seasonal temperatures.
Incumbent ensures that all personnel actions (i.e. selections for promotion, awards, reassignments, training, etc.) are free from discrimination based on race, color, sex, age, religion, national origin or any other non-merit factor.
This position does not have a positive education requirement.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
The following documents are required at the time of application:
NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.
Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. This applies to everyone, including the following: but not all inclusive:
Vendors
What are acceptable alternative forms of identification for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following:
How can I obtain a REAL ID-compliant license? To obtain a REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents:
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 02/16/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12877078
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
