Serves as a Supervisory Commissary Management Specialist (Zone Manager). Manages the overall activities and functions of the Defense Commissary Agency's (DeCA) commissaries within a designated Zone. Directs a highly complex operating program that provides continuing supervision and consulting services to senior managers of assigned commissaries. Serves as the field expert, troubleshooter, and supervisor for a group of Commissary Officers (Store Directors) at the GS-11 through GS-14 levels.
Summary
Serves as a Supervisory Commissary Management Specialist (Zone Manager). Manages the overall activities and functions of the Defense Commissary Agency's (DeCA) commissaries within a designated Zone. Directs a highly complex operating program that provides continuing supervision and consulting services to senior managers of assigned commissaries. Serves as the field expert, troubleshooter, and supervisor for a group of Commissary Officers (Store Directors) at the GS-11 through GS-14 levels.
The incumbent plans, organizes, directs, staffs, carries out, reviews, and evaluates a positive, management oriented commissary operations program.
Collaborates with subordinate Store Directors to provide overall direction for implementation of Area plans, programs, policies, and procedures within the Zone, and to ensure high quality delivery of the benefit.
Implements initiatives to improve efficiency and reduce costs within the Zone, while continuing to sustain customer service and satisfaction metrics.
Works with Store Directors to focus marketing efforts to achieve an increase in overall savings to the customers and to increase sales.
Formulates effective strategies consistent with the business and competitive strategy of the Agency in a global economy.
Takes a long-term view and acts as a catalyst for organizational change; builds a shared vision with others, influencing others to translate the vision into action.
Recruits, develops, and retains a diverse, multi-skilled, and properly sized quality workforce in an equitable manner.
Leads and manages an inclusive workplace that maximizes the talents of each employee to achieve sound business results.
Provides necessary training, on-going support, and career direction to employees to support learning and development, and to assist in achieving Agency goals.
The incumbent is accountable and responsible for the assigned programs to include development, documentation, and operation of both internal processes and administrative controls.
Controls ensure that obligations and costs are in compliance with applicable laws, and that funds, property, and other assets are safeguarded against waste, loss, and unauthorized use or misappropriation.
Internal records ensure that revenue and expenditures are properly recorded and accounted for, permitting preparation of sound and reliable financial and inventory reports.
Builds and maintains a positive customer culture within individual stores and throughout the Zone.
Ensures that Store Directors maintain program excellence through the strength of their leadership.
Fosters teamwork and cooperation among Store Directors and their subordinate managers, as well as with their peers; works with commissaries within the Zone to implement improvements and to export those improvements across boundaries spanning more than one zone when appropriate.
Maintains positive relationships with local commanders on type and quality of service each store renders to patrons.
Guides and leads subordinate Store Directors in devising and implementing visionary plans, programs, and policies to enable commissaries to operate with optimum efficiency, economy, and a high level of customer service.
Gains acceptance and buy-in from middle management within the Zone on special initiatives, on selling the commitment to service excellence, and in communicating the Area and Zone service strategy.
Males born after 12-31-1959 must be registered with or exempt from Selective Service.
Appointment is subject to a suitability or fitness determination, as required.
Must be able to obtain and maintain a Secret security clearance.
May be subject to a probationary/trial period.
May be subject to one year supervisory probationary period.
Must complete a Conflict of Interest Questionnaire.
Must sign a Mobility Agreement upon accepting a job offer from HR.
Direct deposit of pay is required.
Qualifications
You must meet qualifications and requirements by the announcement closing date. Your resume must clearly show that you meet the qualifications (i.e., specialized experience requirements) for the below grade level.
At the GS-14 grade level, you can meet minimum qualifications only through having the required specialized experience.
Specialized experience is demonstrated knowledge of retail procurement and distribution methods; principles, procedures, and techniques of retail food merchandising and retail food store management, and developments in commercial retail food store items, equipment, and practices. Examples of creditable qualifying specialized experience include:
Managing a commissary store, supermarket, or similar type of commercial retail food store.
Managing a department in a retail food store.
Planning, standardizing, or controlling operations in an assigned group of retail food stores.
Developing, interpreting, or applying policies, procedures, and operating standards for use in a retail food store.
Providing technical advice on merchandising and operational matters pertaining to grocery, meats, and produce supplies, as well as front-end operations.
You will receive credit for all relevant qualifying experience (paid and unpaid), including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).
Qualifications
One year of specialized experience equivalent to at least the GS-13 grade level.
You must also meet time-in-grade and time after competitive appointment requirements by the announcement close date.
Time-in-grade applies to the promotion of current and former federal employees who hold or have held a permanent GS position in either the competitive or excepted service in the previous 52 weeks. Your application package must contain proof you meet this requirement. See Required Documents for more information.
For GS-14: You must have 52 weeks of Federal service at or equivalent to GS-13
Time after competitive appointment. Current federal civilian employees must have completed at least 90 days of federal civilian service since being selected for a non-temporary appointment from a competitive examination register of eligible candidates (an announcement opened to the public) or under a direct hire authority.
As part of the online application process, you will respond to a series of questions designed to evaluate your possession of these competencies:
Commissary Operations
Communication
Merchandising
Supervision
Overtime: Occasional Bargaining Unit Status: Not covered Fair Labor Standards Act (FLSA): Exempt Obligated Position: If obligated, you occupying the position is subject to the former incumbent returning. If the former incumbent does not return to the position, your occupancy may become permanent. Tentative job offers identify if the position you are offered is obligated. Those retired under CSRS or FERS considered: No. DoD criteria not met. Recruitment/Relocation Incentives Offered: None
Education
For this grade level, you must meet the qualification requirement through experience alone. You may not use education to qualify.
Additional information
Executive Order 12564 requires a federal workplace to be free of illegal drugs and prohibits the use of illegal drugs both on and off duty by federal employees. As a reminder, marijuana is still classified as an illegal drug by the Federal government and is prohibited for use by Federal employees even if such use is legal in the state where the Federal employee resides and/or works. The Defense Commissary Agency is a Drug-Free Federal Workplace where the use of illegal drugs will not be tolerated and may result in penalties up to and including removal from Federal service.
DeCA employees accepting a downgrade (i.e., change to lower grade) into this position may be entitled to pay retention.
Applicants with financial difficulty are not automatically removed from consideration.
Selectees are required to complete an online onboarding process.
PCS is authorized. If you PCS'd at government expense within the past 12 months, additional government funded PCS may not be authorized; however, you may choose to pay your own moving expenses.
Most civilian PCS entitlements are now taxable. The Relocation Income Tax Allowance (RITA) reimburses eligible employees for additional Federal, State, and local income taxes incurred because of receiving taxable travel income. More information is available at Civilian Relocation/PCS Tax Changes.
Additional vacancies may be filled from this announcement up to 90 days after the closing date.
The following may result in a rating of ineligible. Ineligible applicants receive no consideration.
Not selecting an eligibility.
Submitting an incomplete application package may result in your not being considered for this position. Your resume must reflect that you are either Part-Time with the number of hours listed, Full Time, or 40 hours per week as your work schedule. If you fail to provide this information in your resume, your resume will be considered as incomplete.
Submitting encrypted documents or uploading Adobe portfolio documents.
Submitting any document that contains a photo or image of you.
Including social media links, inappropriate material/content, classified or government sensitive information, or personal information such as age, gender, race, religion, or social security number on your resume.
Overstating your qualifications and/or experience in your application materials or questionnaire responses.
Deliberately attempting to falsify your application information, such as copying portions of this announcement into your resume.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
HR reviews your resume and supporting documents to determine if you meet the qualifications and requirements, and to determine if you meet the eligibility/eligibilities you selected. Your questionnaire score is a preliminary measure of how well your background matches the competencies. If you submit multiple resumes, the last one received is used for this evaluation and sent to the hiring manager if you are referred for selection consideration.
Selections are subject to restrictions of the DoD referral system for displaced employees.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans.
Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the Qualifications section of this announcement and it must support your responses to the assessment questionnaire. We do not assume you have the necessary experience to successfully perform in this job regardless of your employment history or academic career.
At a minimum, your resume MUST contain your name, contact information (preferred method of communication) and the following for each listed job experience: Job title, Employer's name, city, and state; Employment beginning and ending dates (Month/Year); and a detailed Description of the duties performed. If it is a federal civilian position, you must also include Job series (Occ. Code on SF50) and grade. Part-Time employment MUST include work schedule hours for each job entry.
Appointment Eligibility Criteria. You choose how you wish to be considered for this position by selecting one or more of the eligibilities listed in the Assessment Questionnaire and providing the supporting documents for the selected eligibility/eligibilities. Documents required to prove you can be considered for the selected eligibility/eligibilities are listed within the eligibility description.
HR does not select or change your eligibility/eligibilities for you, regardless of the supporting documents you submit. You are considered ONLY for the eligibility or eligibilities you select and for which you provide all required supporting documents. You will not be considered if you do not select an eligibility. If you have questions about which eligibility/eligibilities apply to you, contact the HR POC listed on this announcement.
SF 50 Notification of Personnel Action.
To obtain copies of your SF50s, all current Department of Defense (DoD) employees can access MyBiz, employees receiving HR servicing from DLA can access eOPF and former civilian employees can request a copy from the National Archives.
All DeCA employees, regardless of location or human resources provider, submit the following:
A copy of your most recent SF50 showing your current position title, pay plan-series-grade, tenure and position occupied and
When applying for a promotion (higher grade than you currently hold), you must also submit an SF50 which clearly demonstrates you meet the time-in-grade requirements. Examples of appropriate SF50s include Promotions, Within-grade Increases, and SF50s with an effective date more than one year old. You may need to submit more than one SF50 to show you meet this requirement.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You are responsible for verifying your application package is complete, accurate, and submitted timely. As uploaded documents may take one or more hours to clear the virus scan, plan accordingly to ensure your application process is complete and your application package is submitted by the specified closing date and time.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.
The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.
To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. NOTE: Resumes up to a total of two pages will be accepted. Resumes exceeding two pages will be removed from consideration.
You will receive an email notification when your application has been received for the announcement.
To verify the status of your application, log into your USAJOBS account, https://www.usajobs.gov, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
DECA HQ
1300 Eisenhower Street
Fort Lee, VA 23801
US
Next steps
Notices post to your USAJOBS account and are emailed to you. You can expect to receive a notice when you complete the application process, when your referral status is determined, when your selection status is determined and then a final notice of decision approximately 180 days after this announcement closes.
If a vacancy for the location(s) you selected does not occur within 90 days after this announcement closes, you may not receive a qualifications status or referral status notice.
The hiring manager may choose to conduct interviews and may conduct telephone interviews to preclude travel hardships for applicants. Someone from the hiring agency (i.e., DeCA) will contact you if the hiring manager decides to interview you.
Should you receive a tentative job offer, be aware such offers are automatically withdrawn if you fail to (1) record an acceptance or declination by the response date provided in the offer notice and/or (2) meet any pre-employment requirements, including failure to report to a scheduled appointment. If you receive a job offer, use a computer to submit your response rather than a mobile/cell phone.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans.
Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the Qualifications section of this announcement and it must support your responses to the assessment questionnaire. We do not assume you have the necessary experience to successfully perform in this job regardless of your employment history or academic career.
At a minimum, your resume MUST contain your name, contact information (preferred method of communication) and the following for each listed job experience: Job title, Employer's name, city, and state; Employment beginning and ending dates (Month/Year); and a detailed Description of the duties performed. If it is a federal civilian position, you must also include Job series (Occ. Code on SF50) and grade. Part-Time employment MUST include work schedule hours for each job entry.
Appointment Eligibility Criteria. You choose how you wish to be considered for this position by selecting one or more of the eligibilities listed in the Assessment Questionnaire and providing the supporting documents for the selected eligibility/eligibilities. Documents required to prove you can be considered for the selected eligibility/eligibilities are listed within the eligibility description.
HR does not select or change your eligibility/eligibilities for you, regardless of the supporting documents you submit. You are considered ONLY for the eligibility or eligibilities you select and for which you provide all required supporting documents. You will not be considered if you do not select an eligibility. If you have questions about which eligibility/eligibilities apply to you, contact the HR POC listed on this announcement.
SF 50 Notification of Personnel Action.
To obtain copies of your SF50s, all current Department of Defense (DoD) employees can access MyBiz, employees receiving HR servicing from DLA can access eOPF and former civilian employees can request a copy from the National Archives.
All DeCA employees, regardless of location or human resources provider, submit the following:
A copy of your most recent SF50 showing your current position title, pay plan-series-grade, tenure and position occupied and
When applying for a promotion (higher grade than you currently hold), you must also submit an SF50 which clearly demonstrates you meet the time-in-grade requirements. Examples of appropriate SF50s include Promotions, Within-grade Increases, and SF50s with an effective date more than one year old. You may need to submit more than one SF50 to show you meet this requirement.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You are responsible for verifying your application package is complete, accurate, and submitted timely. As uploaded documents may take one or more hours to clear the virus scan, plan accordingly to ensure your application process is complete and your application package is submitted by the specified closing date and time.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.
The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.
To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. NOTE: Resumes up to a total of two pages will be accepted. Resumes exceeding two pages will be removed from consideration.
You will receive an email notification when your application has been received for the announcement.
To verify the status of your application, log into your USAJOBS account, https://www.usajobs.gov, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
DECA HQ
1300 Eisenhower Street
Fort Lee, VA 23801
US
Next steps
Notices post to your USAJOBS account and are emailed to you. You can expect to receive a notice when you complete the application process, when your referral status is determined, when your selection status is determined and then a final notice of decision approximately 180 days after this announcement closes.
If a vacancy for the location(s) you selected does not occur within 90 days after this announcement closes, you may not receive a qualifications status or referral status notice.
The hiring manager may choose to conduct interviews and may conduct telephone interviews to preclude travel hardships for applicants. Someone from the hiring agency (i.e., DeCA) will contact you if the hiring manager decides to interview you.
Should you receive a tentative job offer, be aware such offers are automatically withdrawn if you fail to (1) record an acceptance or declination by the response date provided in the offer notice and/or (2) meet any pre-employment requirements, including failure to report to a scheduled appointment. If you receive a job offer, use a computer to submit your response rather than a mobile/cell phone.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
