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Operations Manager, NF-04/RFT

Department of the Army
United States Army Installation Management Command
ARMY RECREATION MACHINE PROGRAMS

Summary

It is the applicant's responsibility to read all sections and associated links in this announcement.

Manages daily field office operations and electronic gaming machine routes, ensuring profitability, compliance, and customer satisfaction. Oversees staff, finances, maintenance, and training; applies technical and supervisory expertise while supporting internal controls, EEO principles, and mission objectives.

Overview

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Accepting applications
Open & closing dates
01/28/2026 to 02/11/2026
Salary
$70,000 to - $95,000 per year
Pay scale & grade
NF 4
Location
1 vacancy in the following location:
Vilseck, Germany
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy.
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Supervisory status
Yes
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
ARMPEU2600212874511
Control number
855688700

This job is open to

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Clarification from the agency

United States (U.S.) Citizens who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation. In accordance with the NATO Status of Forces Agreement with Germany, citizens of the host country and citizens of a NATO country not married to an active-duty U.S. military member are not eligible for US NAF employment.

Duties

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DESCRIPTION OF MAJOR DUTIES AND RESPONSIBILITIES:
Manages the day-to-day operations and administration of a field office and performs route work on Electronic Gaming Machines (primarily slot machines). Applies a practical knowledge and understanding of slot management systems, electronic theories, internet technology, and network applications and principles. Develops and/or communicates guidance and directives necessary to manage a fluid, profit-generating gaming business with a fluctuating customer base. Represents the organization at conferences and Briefs community commanders and Army Air Force Exchange System (AAFES) business managers on operational matters concerning their area of operation. Identifies problems and recommends and/or initiates corrective action. Evaluates the success of projects in terms of profitability, customer satisfaction, and mission. Reviews financial reports, estimates project requirements and costs, develops field office operating plans, and procures supplies and equipment. May perform the full range of supervisory duties. Monitors and evaluates the troubleshooting and repair abilities of subordinate technicians. Provides technical training when necessary and performs repairs and maintenance on Electronic Gaming Machines and other equipment. Ensures compliance with regulations and standard operating procedures. Performs cash collections and trains subordinates and game room personnel on cash collection procedures. Applies EEO principles to all aspects of personnel management. Participates in and supports EEO/AA activities and encourages subordinates to do the same. Supports and ensures the integrity of any applicable internal control systems.

Performs other duties as assigned.

WORKING CONDITIONS:
Must be physically able to lift and carry items weighing up to 35 pounds and assist in the movement of machines and equipment through the use of dollies or hand trucks. The position requires driving sometimes in adverse conditions, on and off military installations, carrying bulk loads consisting of recreation Electronic Gaming Machines and related gaming equipment.

Requirements

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Conditions of employment

  • Direct Deposit and Social Security Card, and Passport are required upon appointment
  • Meet qualification/eligibility/background requirements for this position
  • All required background checks of AR215 -3, Chapter 2, paragraph 213: i. must be satisfactory completed and maintained to include the initiation/completion of Child and Youth National Agency Check with Inquiries (CNACI).
  • One year probationary period may be required
  • Applicants must be U.S. citizens, hold a valid U.S. passport, and be at least 18 years of age.
  • A pre-employment physical is required
  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • Typical work requires considerable and strenuous physical exertion, such as frequent climbing of ladders, lifting objects over 45 pounds or over, crouching or crawling in restricted areas.
  • Must have a valid U.S. vehicle operator's license and obtain a vehicle license in the host country where employed within 30 days of arrival on duty.

Qualifications

RESUMES MUST BE TWO PAGES (OR LESS). QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position.

QUALIFICATION REQUIREMENTS:

Specialized slot or amusement machine technical experience or specialized technical experience gained from working in a position that required extensive knowledge of electronics to include basic machine components and solid-state electronic components. A minimum of one year of supervisory experience directly related to the duties described above.

Highly qualifying criteria include ARMP technician certification, or comparable field service certification, and Network+ certification. Experience using Micro Outlook software applications is required (e.g., PowerPoint, Word, Excel, and Outlook).


All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks.


All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit.

Education

High School graduate or equivalent.

All candidates (to include current employees) are required to include transcripts with their application package. Failure to do so may result in an ineligible rating. Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.

Additional information

  • A manual application may be obtained by contacting the servicing NAF Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Eastern Standard Time, on the closing date of the announcement. Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
  • Payment of Permanent Change of Station (PCS) costs are authorized based on eligibility requirements.
  • Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
  • The Duty Station for this position is located in Vilseck, Germany. You will be expected to physically reside within commuting distance.
  • Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.
  • It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

Discover Your Path to Success!
  • Before you apply, take a moment to explore our Applicant Information Kit - your go-to guide for understanding our hiring process and making your application stand out.
  • Inside, you'll find helpful tips, insights, and everything you need to feel confident and prepared.
  • Click here to view the kit or copy and paste this link into your browser: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your Application Matters: How We Will Review It

We want to help you put your best foot forward! Please take time to carefully follow all application instructions - missing information or skipped steps could impact your eligibility.

  • Your application will be thoughtfully reviewed to see how well your experience and qualifications align with the requirements listed in this announcement. This includes your resume, supporting documents, and responses to the assessment questionnaire.
  • We will consider your responses to our application questionnaire.
  • If you're tentatively qualified, we'll take a closer look to ensure your questionnaire responses match the experience reflected in your resume and documentation.


Note: If it's later found that qualifications or experience were overstated, it may affect your consideration for the position - so honesty and clarity are key.

Understanding Eligibilities: What You Can Claim When Applying

When you apply for a federal position through USAJOBS or USA Staffing, you may be eligible for selection preference or priority consideration based on your background or status. These eligibilities can improve your chances of being considered or referred for a position.

Depending on your situation, you may be able to claim one or more of the following eligibilities:

  • NAF Preference 3 Family Member Preference (FMP) (Foreign OCONUS ONLY)
  • NAF Priority Consideration 1 Business Based Action (BBA)
  • NAF Priority Consideration 2 Former NAF Employee (FNE)/Current NAF (CNE)/Current APF Employee (CAE)
  • NAF Priority Consideration 3 Outside Applicant Veteran (OAV) (Includes spouses and parents)


Tip: Be sure to review each eligibility carefully and provide the required documentation. Claiming an eligibility without proper support may affect your application status. Looking for more details? Refer to the Who Gets Initial Consideration (Selection Preferences) and the What Other Considerations are Available sections of our Applicant Information Kit.

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