Clarification from the agency

This position is open to Current, Permanent Employees of the Veteran Health Administration. Qualified candidates will be referred in the following order: 1st Area of Consideration (AOC) - Current, Permanent Employees of the Northern Arizona VA Healthcare System; 2nd AOC - Current, Permanent Employees of the Veterans Health Administration; Must provide most current SF50 for verification.

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Major duties include, but are not limited to:

• Develops and coordinates internal review systems to ensure that both clinical and administrative activities follow agency and accrediting and agency standards.
• Manages reporting, evaluation, and documentation processes associated with accreditation and community care program oversight.
• Establishes procedures and operational standards to assuring services provided meet nationally accepted standards, are at least equal to those available in the community and are maximally cost effective.
• Coordinates the preparation and submission of recurring monthly, quarterly and annual reports, management briefings, summaries, and a wide variety of non- recurring reports.
• Conducts special studies to resolve administrative problems which arise during normal operations and present conclusions and recommendations.
• Leads quality assurance program through data collection, monitoring, tracking, analyzing and interpretation to detect trends and care outcome impacts.
• Integrates objective criteria and performance standards into monitoring and evaluation systems to improve care delivery and program outcomes.
• Provides first and second level supervision over employees responsible for financial and administrative work in support of the facility community care office.
• Exercises full supervisory authority, including work assignment, performance management, evaluations, discipline, and staff development.
• Leads staffing actions, including interviewing, selection, promotion, reassignment, and workforce planning decisions.
• Oversees training, competency development, and professional growth initiatives for staff.
• Works closely with Program Specialist, performs reviews by examining Veteran's medical records, community care authorizations, community payment records and historical tracking of submitted health care claims.
• Provides consultative services to Veterans, vendors, congressional offices, Veteran Service Organizations, staff and other stakeholders to facilitate performance improvement by providing training with regards to business and financial processes as well as internal controls.
• Serves as subject-matter expert for Community Care operations, claims, compliance, and external care coordination.
• Leads performance improvement initiatives to enhance efficiency, quality, access, and service delivery outcomes.
• Provides strategic budget planning, formulation, justification, execution and financial oversight for Community Care programs.
• Serves as a financial and operational liaison with executive leadership, VISN, Financial Services Center (FSC), and Community Care stakeholders.

Work Schedule: Full-Time, Monday through Friday, 8:00AM to 4:30 PM (Tour may be subject to change based on needs of the facility)
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: This is not a telework position.
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Clinical Administrative SpecialistPD148710
Permanent Change of Station (PCS): Not Authorized.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/06/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.


You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: supervising administrative and clinical support staff; managing administrative operations that support clinical service delivery; overseeing Community Care or external care administrative processes; managing program operations; interpreting and applying VA policies, federal regulations, and accreditation standards; conducting program analysis and performance improvement initiatives; coordinating interdisciplinary operations; supporting strategic and operational planning; managing administrative systems supporting patient access and care coordination; ensuring regulatory compliance and quality assurance; and providing leadership for administrative services supporting Veteran care delivery.

You will be rated on the following Competencies for this position:

• Administration and Management
• Communication
• Customer Service
• Human Resources Management
• Program Management

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is normally accomplished in an office setting; however, due to the nature of the position and duties, may be called upon to assist in the receipt, storage and distribution of various supplies, primarily consisting of lifting light boxes generally less than 40 pounds, utilizing appropriate material handing devices, and placing items on shelves or carrying them elsewhere on station or within the catchment area. Must maintain applicable training and licensing to operate assigned equipment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.