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FACILITIES SERVICES ASSISTANT (OA)

Department of the Air Force
Air Education and Training Command

Summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

The primary purpose for each grade is listed with the duties in the Duties section.

Overview

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Accepting applications
Open & closing dates
01/26/2026 to 02/02/2026
Salary
$41,334 to - $66,563 per year
Pay scale & grade
GS 5 - 7
Location
FEW vacancies in the following location:
Lackland AFB, TX
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
7
Supervisory status
No
Security clearance
Not Required
Drug test
No
Financial disclosure
No
Bargaining unit status
Yes
Announcement number
9P-AFPC-12872375-079837-DLJ
Control number
855402200

This job is open to

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Clarification from the agency

The Area of Consideration is limited to AET COMMAND personnel only

Duties

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GS-05

The primary purpose of this position is: To serve as a GS-1603-05 Facility Services Assistant (OA) in a developmental capacity monitoring and operating all computers and peripheral devices associated with scheduling work, work in progress, and record job information, also adjust and coordinate changing schedule assignments for Civil Engineering Operations Squadron.

  • Performs developmental assignments. Receives phoned in calls or in person service orders or work requests, processes service order/work requests/labor and equipment, and determines initial response classification (i.e., emergency, urgent, routine)
  • Receives and maintains strict control of work requests submitted. Reviews work requests for sufficiency and administrative requirements.
  • Assists Engineering Operations staff by reviewing data generated by the IFS-M to identify expenditures of funds on service orders and to identify trends involving individual requests for work accomplishment.
  • Providing customer service initializes the coordination effort in providing information or work requirements.
  • Maintain accurate Supply information in CEMAS on purchasing, issues and suspense's pre-approved materials voucher and assorted tools for various Self-Help projects.
GS-06

The primary purpose of this position is: To serve as a GS-1603-06 Facility Service Assistant OA) in developmental capacity monitoring and operate all computers and peripheral devices associated with scheduling work, work in progress, record job information, and adjust and coordinate changing schedule assignments.
  • Performs developmental assignments. Responsible for the daily controlling and scheduling of work for all shops.
  • Receives and reviews all Civil Engineer work requests (AF Form 33) and direct schedule work requests to determine propriety of request and priority.
  • Maintains control of all work requests and work orders in the TRIRIGA.
  • Provides quality customer service and establishes good working relationships with all employees and co- workers.
For GS-07

The primary purpose of this position is: To program, schedule, and control work orders in appropriate work areas considering priority of work and the availability of material, manpower, equipment, and to coordinate work requiring the efforts of numerous functions.
  • Acts as the front-line CE customer interface in receiving, reviewing, and defining appropriate work classification, priorities, and processing all Civil Engineering (CE) service requests and transitioning them to TRIRIGA work tasks.
  • Ensures the work assignments are accomplished in accordance with the appropriate regulations and within established timeframes
  • Responsible for receiving, reviewing, and processing all Civil Engineering Service Requests/Work Tasks and facility files associated with all work performed in facilities.
  • Assists in maintaining and revising the Facility Manager (FM) listing to ensure current primary and alternates are assigned as required.



Requirements

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Conditions of employment

  • U.S. Citizenship Required
  • Males must be registered for Selective Service, see www.sss.gov
  • If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: https://afciviliancareers.com/regulatory/
  • This posn is subject to provisions of the DoD Priority Placement Program
  • Disclosure of Political Appointments
  • Shift work may be required.
  • Will be required to train/guide lower graded (or other trades) military/civilian employees.
  • May be required to be certified for working with and/or removing hazardous material.
  • Exposure to toxic paints, chemicals, or other hazards may require occupational health examinations.
  • May be required to work other than normal duty hours, which may include evenings, weekends, and/or holidays.
  • Emergency overtime may be required.
  • Qualified typist is required.

Qualifications

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions

GS-05 SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-04, or equivalent in other pay systems. Examples of specialized experience includes knowledge of facility maintenance control methods, Recurring Work Programs (RWP) and procedures as they pertain to TRIRIGA. Knowledge of format, rules, procedures and operations applicable to clerical assignments to prepare/review routine correspondence/reports, screen telephone calls and visitors, maintain files/records, review and process mail, and perform clerical procedures to arrange a variety of material from different sources and other administrative work of organization. Knowledge of regulations, procedures, and policies related to records maintenance and documentation

OR

EDUCATION:
Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. You must provide a copy of your transcripts

OR

COMBINATION OF EXPERIENCE & EDUCATION:
A combination of education and experience as described above may be used to qualify for this position. You must provide a copy of your transcripts


GS-06 SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-05, or equivalent in other pay systems. Examples of specialized experience includes knowledge of governing Civil Engineer (CE) regulations, policies, and instructions and extensive knowledge of CE craft/trades, concepts, principles, and techniques for application of work control, work scheduling, work order prioritization, labor inputs, report retrievals, and customer service. Knowledge of facility maintenance control methods, Recurring Work Programs (RWP), CE organization and shops and the ability to dispatch the type of crafts required to respond to emergency situations. Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, databases, and graphs. Knowledge of correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports.

GS-06 FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-­grade requirements to be considered eligible. One year at the GS-05 level is required to meet the time-in-grade requirements for the GS-06 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

GS-07 SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-05, or equivalent in other pay systems. Examples of specialized experience includes knowledge of CES Work Control, Customer Service, and Service Call procedures. Knowledge of CE's work centers and type of work performed by each, Air Force Instructions, practices, and procedures pertaining to CE operations. Knowledge of TRIRIGA automated data processing concepts, system capabilities, and economic usage to effectively accomplish assigned functions. Extensive knowledge of rules, procedures, and operations applicable to real property management.

GS-07 FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-­grade requirements to be considered eligible. One year at the GS-06 level is required to meet the time-in-grade requirements for the GS-07 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

GS-05 KNOWLEDGE, SKILLS & ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

  • Knowledge of facility maintenance control methods, Recurring Work Programs (RWP) and procedures as they pertain to TRIRIGA.
  • Knowledge of format, rules, procedures and operations applicable to clerical assignments to prepare/review routine correspondence/reports, screen telephone calls and visitors, maintain files/records, review and process mail, and perform clerical procedures to arrange a variety of material from different sources and other administrative work of organization.
  • Skill in typing: a qualified typist is required to operate personal computer.
  • Ability to locate, assembles, and composes information for routine reports, inquiries, and non-technical correspondence.
  • Ability to communicate effectively, both orally and writing, using tact and courtesy.
  • Knowledge of regulations, procedures, and policies related to records maintenance and documentation
GS-06 KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
  • Knowledge of governing Civil Engineer (CE) regulations, policies, and instructions and extensive knowledge of CE craft/trades, concepts, principles, and techniques for application of work control, work scheduling, work order prioritization, labor inputs, report retrievals, and customer service.
  • Knowledge of facility maintenance control methods, Recurring Work Programs (RWP).
  • Knowledge of CE organization and shops and the ability to dispatch the type of crafts required to respond to emergency situations.
  • Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, databases, and graphs.
  • Knowledge of correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports.
  • Qualified typist is required
GS-07 KNOWLEDGE, SKILLS & ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
  • Knowledge of CES Work Control, Customer Service, and Service Call procedures.
  • Knowledge of CE's work centers and type of work performed by each, Air Force Instructions, practices, and procedures pertaining to CE operations.
  • Knowledge of TRIRIGA automated data processing concepts, system capabilities, & economic usage to effectively accomplish assigned functions.
  • Extensive knowledge of rules, procedures, and operations applicable to real property management.
  • Ability to communicate effectively, both orally and in writing, clearly, concisely, and with technical accuracy and maintain good working relations.
  • Ability to plan and organize work assignments to include determining resources required to accomplish the mission, apply safety, security, and environmental standards, regulations and requirements

Education

IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location.

Current Federal Civilian employees may apply for temporary and term positions and if selected, a break in service may be required prior to appointment to the position.

120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur.

Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected, and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist.

Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement.

Direct Deposit: All federal employees are required to have direct deposit.

Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here.

If you have questions regarding this announcement and have hearing or speech difficulties click here.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The resume/documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job.

For additional information on what to include in your resume, click here.

APPRAISALS/AWARDS: Hiring Managers use objective methods and consider previous performance appraisals and awards in the selection process. Current Federal Civilian employees should list any relevant performance related rating and/or awards in your resume.

Applicants who disqualify themselves will not be evaluated further.

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