Clarification from the agency

This vacancy is open to current permanent Michael E. DeBakey VA Medical Center Employees including satellites and CTAP eligibles.

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• Provides technical advice and expertise to the MEDVAMC nine (9) satellite and community based outpatient clinics concerning patient processing activities and legal entitlement/eligibility for services.
• Serves as point-of-contact for Administrative Officers at the outpatient clinics to assist in answering inquires related to patient processing activities, and also shares information pertaining to recent VHA directives, handbooks, or policies having to a direct impact on patient processing activities. responsible for the direction, administration, all technical and administrative activities/issues associated with enrollment, Tricare, CHAMPVA, Outreach, eligibility health benefits, details, admissions scheduling, and supervision of all staff eligibility activities.
• Responsible for daily program planning, future planning and administration of eligibility/enrollment at the MEDVAMC.
• The Selectee has delegated authority under the Assistant Chief, HAS to make procedural changes, decisions, workload assignments and commitments within the section.
• Establishes operating guidelines, assigns work requirements, ensures adequate coverage/staffing is available, coordinates activities, maintains work flow, ensures consistency in system operations and resolves complex technical work issues not covered by established policies and/or VHA directives.

Work Schedule: Monday- Friday (7:30am-4:00pm); subject to change based on the needs of the facility.
Telework: This position is not authorized for telework.
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Medical Administration Specialist/PD032900
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/28/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Technical and administrative working with enrollment, Tricare, CHAMPVA, outreach, eligibility health benefits, and admissions. Administrative, logistical, and support services related to decedent affairs. Experience in computer applications such as VISTA, CPRS, Word, Excel, PowerPoint, Outlook, VES, HINQ and MSS. Conduct briefings to senior leaders, including the Medical Center Director, on eligibility, enrollment, and decedent affairs matters. Communicate effectively both orally and in writing, with people from various educational and socioeconomic backgrounds. Evaluate subordinate staff work duties and assignments, coordinate Veterans registration outreach events, and manage day-to-day workload and operations. Provide advice and support efforts to improve the efficiency of administrative program operations, and negotiating effectively with management and other stakeholders on the implementation of required and recommended changes.

OR

• Education: Successfully completed three (3) years of progressively higher-level graduate education leading to a Ph.D. degree, or Ph.D., or equivalent doctoral degree in the related field of the position to be filled. The education portion must include courses that demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Education must have been obtained in an accredited college, or university. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation.

OR

• Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience as described above and graduate education as described above beyond the first two graduate years or 36 semester hours.NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. Experience must be clearly indicated in your resume.

You will be rated on the following Competencies for this position:


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is partially sedentary. To accomplish assigned duties within HAS and with other services in the Medical Center, frequent walking, standing, pushing, and lifting may be required. Frequent trips may be required to the Community Based Outpatient Clinics to conduct training classes and assist in the development of the Quality Management Plan and Monitors.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.