Clarification from the agency

This position is ONLY open to Current Permanent Department of Veterans Affairs Employees Nationwide (Serving on a Career/Career-Conditional Appointment or Covered Under OPM's Interchange Agreement).

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Duties include, but may not be limited to the following:

• Evaluates and monitors quality, safety, efficiency, utilization, productivity, and effectiveness of Connected Care/Telehealth Program
• Communicates and works with SVAHCS Communications/Public Affairs, academic affiliates, and/or across service lines to achieve maximum fulfillment of the connected care program goals and objectives and to share/disseminate knowledge and information regarding connected care programs.
• Ensuring that telehealth services adhere to all accreditation, VISN level, and national program oversight standards (i.e. The Joint Commission, Office of Connected Care) and makes recommendations for process and operational improvements
• Monitor telehealth operations and workload to continuously improve patient care and access and to evaluate efforts to further expand telehealth services
• Completes extensive analysis to expand telehealth services appropriately in proportion to projected patient population changes, socioeconomic factors, technological limitations, and available resources. The incumbent will be responsible for communicating projections and the planning of service expansion.
• Ensuring proper credentialing and privileging is complete for all providers, completion and accuracy of Telehealth Service Agreements, and all providers have required trainings to provide telehealth services to patients.
• Oversight of any action items assigned to Connected Care. Directly communicates with VISN and VACO offices for any requests received and works with VISN and VACO on Priority Two Action (P2A) VHA strategic goals for telehealth. Ensures timely correspondence and accurate, quality completion of action items. Communicates any requests or questions clearly and early.
• Assigns work to subordinate employees based on organization priorities and consideration of difficulty and requirements of assignments, such that the experience, training, and abilities of staff are effectively utilized to meet organization and customer needs.
• Exercises supervisory personnel management responsibilities.
• Provides leadership in evaluation and implementation of new clinical Telehealth technologies. Communicates and collaborates with Office of Information and Technology (OI&T) and other technical staff in the development, implementation, and operation of telehealth applications.
• Manages and maintains a current inventory of facility telehealth technology including hardware, software, and associated licenses and maintenance agreements. Actively stays abreast of professional and technical development in the telehealth field, and of current research on value of new technological approaches and communicates relevant information to all involved parties.
• Performs other related duties as assigned.
• The position requires operation of a motor vehicle to perform assigned duties.
• Most have a current, valid state-issued Driver's License is required for this position.

Work Schedule: Monday through Friday. 7:00am - 4:00pm
TDY: May be authorized for highly qualified candidates. Will be discussed during the interview process.
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Health System Specialist (Telehealth Coordinator)/PD146720

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/27/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS12 position you must have served 52 weeks at the GS11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Health System Administration Series, 0671 Individual Occupational Requirements (IOR):

Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration OR,

Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:

• Missions, organizations, programs, and requirements of health care delivery systems;
• Regulations and standards of various regulatory and credentialing groups; and
• Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement OR,

Special Provision for Inservice Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included:

• Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements;
• Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and
• Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.

In addition to meeting the IOR you must also meet the specialized experience below: You may qualify based on your experience as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Evaluates and monitors quality, safety, efficiency, utilization, productivity, and effectiveness of Connected Care/Telehealth Program
• Communicates and works with SVAHCS Communications/Public Affairs, academic affiliates, and/or across service lines to achieve maximum fulfillment of the connected care program goals and objectives and to share/disseminate knowledge and information regarding connected care programs.
• Ensuring that telehealth services adhere to all accreditation, VISN level, and national program oversight standards (i.e. The Joint Commission, Office of Connected Care) and makes recommendations for process and operational improvements
• Monitor telehealth operations and workload to continuously improve patient care and access and to evaluate efforts to further expand telehealth services
• Completes extensive analysis to expand telehealth services appropriately in proportion to projected patient population changes, socioeconomic factors, technological limitations, and available resources. The incumbent will be responsible for communicating projections and the planning of service expansion.
• Ensuring proper credentialing and privileging is complete for all providers, completion and accuracy of Telehealth Service Agreements, and all providers have required trainings to provide telehealth services to patients.
• Oversight of any action items assigned to Connected Care. Directly communicates with VISN and VACO offices for any requests received and works with VISN and VACO on Priority Two Action (P2A) VHA strategic goals for telehealth. Ensures timely correspondence and accurate, quality completion of action items. Communicates any requests or questions clearly and early.
• Assigns work to subordinate employees based on organization priorities and consideration of difficulty and requirements of assignments, such that the experience, training, and abilities of staff are effectively utilized to meet organization and customer needs.
• Exercises supervisory personnel management responsibilities.
• Provides leadership in evaluation and implementation of new clinical Telehealth technologies. Communicates and collaborates with Office of Information and Technology (OI&T) and other technical staff in the development, implementation, and operation of telehealth applications.
• Manages and maintains a current inventory of facility telehealth technology including hardware, software, and associated licenses and maintenance agreements. Actively stays abreast of professional and technical development in the telehealth field, and of current research on value of new technological approaches and communicates relevant information to all involved parties.

You will be rated on the following Competencies for this position:

• Communication
• Financial Management
• Influencing/Negotiating
• Leadership
• Managing Human Resources
• Organizational Awareness
• Partnering
• Planning and Evaluating
• Problem Solving
• Project Management
• Teaches Others

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Physical demands include above average ability, dexterity, and strength to perform the work. There will be walking, standing, bending, stooping, kneeling, crouching, reaching, carrying of items, driving of an automobile, etc. May be required to sit or stand for the majority of a normal tour of duty. Will lift and move equipment up to 20 pounds and will reach above shoulder level for technology installation or in assistance with technology installation. Fieldwork may involve travel for training activities, attendance at meetings and conferences.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.