About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the 378th Expeditionary Force Support Squadron Contingency PSAB Saudi Arabia.
About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the 378th Expeditionary Force Support Squadron Contingency PSAB Saudi Arabia.
Please see the "Who May Apply" section under the Qualifications section.
Responsible for leading the work of Lodging Guest Services Representatives assigned to the Lodging operation and the effective utilization of over 9,000 bed spaces. The Lodging activity consists of multiple operations that are local with facilities consisting of multiple desks that are full-time or near full-time operations. As a working leader, performs the following duties: Plans, schedules, and coordinates major activities for lodging guest service operations with other installation squadrons, key stakeholders and appropriate personnel. Performs or directs periodic or scheduled surveys, audits, and inspections to determine adequacy of lodging guest service operations to include accountability of bed space assignments as well as adequacy and safety of lodging rooms and facilities. Develops deliberate and crisis action plans to support installation and combatant command operational plans to receive and bed down incoming forces. Develops performance work statements and validates contractor performance through quality assurance management for guest services. Coordinates with high-level officials at tenant organizations. Distributes and balances workload among employees, to include a subordinate guest service and supplemental rotational military members assigned to lodging. Observes work in progress, production, adherence to quality and safety standards. Instructs and trains new employees. Elevates unresolved employee complaints to supervisor. Provides input on performance, progress, and disciplinary problems. Reports all repair and maintenance requirements according to established policy. Reports all violations of safety to immediate supervisor. Updates CQMAP database on occupancy and checkouts and maintains back-up records in events of outages. Ensures adequate stock supplies and equipment are available to do the work. Provides inputs to and/or develops monthly schedules. Ensures personnel are available to in-process personnel at alternate locations as determined by the EFSS in coordination with PERSCO. As time permits, performs non-lead duties as lodging guest services representative. Receive guests, checks lodging and receipt slips; registers guests and assigns rooms; furnishes information to guests on available facilities and activities; places calls; coordinates changes with supervisor requiring implementation by lodging guest services representatives; collects and consolidates information for status reports, prepares reports, collects money and prepares or oversees the maintenance records. Performs other related duties as assigned.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12869947
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 02/03/2026
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Progressively responsible experience in clerical or office work of any kind in which the applicant demonstrated the ability to perform satisfactorily at the grade level of the position. Experience which demonstrates the applicant's ability to lead the work of others is desirable. Be able to demonstrate the ability to take lead role in a lodging environment. Experience with Contingency Quarters Management Accountability Platform (CQMAP) desired but not required. Be able to read, speak, and write English. Be able to satisfactorily complete a National Agency Check with Inquiries (NACI) / Tier 1 investigation. Be able to satisfactorily complete a Preemployment Physical and Drug test.
You will be evaluated on the basis of your level of competency in the following areas:
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 02/03/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
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