Clarification from the agency

This is a public notice to gather applications that may or may not result in a referral or selection.

• Provide emergency 911 and dispatching services. Determines the nature of the emergency in accordance with established guidelines.
• Performs Emergency Medical Dispatch (EMD) services to callers with medical emergencies.
• Maintain maps, checklists and charts, including automated programs.
• Operate and maintain telephones, automated data processing equipment, printers, recorders, facsimile equipment, and other devices installed in the dispatch center.
• Prepare and maintain reports and records relating to emergency responses.

Conditions of employment

• U.S. Citizenship is required
• Males must be registered for Selective Service, see Legal and Regulatory Guidance
• This posn is subject to provisions of the DoD Priority Placement Program
• For more information on Acq Demo please go to DoD AcqDemo Homepage http://acqdemo.hci.mil/ and Fact Sheet http://acqdemo.hci.mil/faq.html
• Recruitment incentives may be authorized
• Position may require an appropriate security clearance
• Employee must maintain current certifications
• Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays
• Shift work and emergency overtime may be required
• Disclosure of Political Appointments
• All federal employees are required to have direct deposit.
• This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur.
• The position is subject to provisions of the DoD Priority Placement Program
• This position may require travel.
• This position may require drug testing, and the candidate may be subject to passing a drug test upon selection.
• Selectee may be required to serve a probationary or trial period.
• Incumbent must participate in recurrent proficiency training, as directed and must participate in exercises by relaying accurate information and be resourceful and alert to adequately perform duties.
• Direct Deposit: All federal employees are required to have direct deposit.
• Incumbent must obtain International Fire Service Accreditation Congress Certification as a Telecommunicator, Level II and must be able to obtain and maintain a current EMO certification, including initial and follow-on certification and CPR certified

Qualifications

Experience requirements are described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Group Coverage Qualification Standard for Clerical and Administrative Support Positions

GENERALIZED EXPERIENCE: Applicants must have at least 1 year (52 weeks) of generalized experience at the next lower broadband NK-01, equivalent to the next lower grade GS-04 or equivalent in other pay systems. Generalized experience may include knowledge of communications operations, basic computer operations to include word, processing, retrieval and input of data. The ability to read layered computerized grid maps which reflect such systems as electrical, water gas, central heating distribution, sanitary sewer, storm drainage and pollution control. Knowledge of location and availability of emergency apparatus and equipment needed for the emergency at hand. Able to effectively communicate both orally and in writing using calm and stable demeanor while dealing with emergencies and work independently without immediate supervision.

Ideal Candidate: Looking for a Full-Time Emergency Vehicle Dispatcher to work at the 96 Test Wing, 96 Civil Engineer Group, 96 Civil Engineer Squadron, Fire & Emergency Services Flight (96 CES/CEF) at Eglin AFB, in Florida, to provide emergency fire, police and medicals services to the public by answering emergency 911 call and responding with appropriate personnel and equipment. Maintains an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response. This equipment includes firefighting, hazardous materials, and wild land firefighting, technical rescue and ambulance services. Provides advanced emergency medical dispatch life support through pre-arrival instructions to callers.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
1. Knowledge of Medical Dispatch services, 911 and emergency vehicle dispatch/communication operation, and procedures.
2. Knowledge of basic computer operations to include word processing, retrieval, and input of data. A qualified typist is not required.
3. Knowledge of location and availability of emergency apparatus, the kind of apparatus, and equipment needed for the emergency at hand.
4. Incumbent must maintain a current EMD certification. Ability to work independently without immediate supervision. Ability to deal effectively with others in both oral and written communications, to plan, organize and reprioritize work, to meet deadlines.
5. Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency situations, time required to complete the job, availability of materials, tool requirements, and priority reassessment.
6. Knowledge of Civil Engineering and associated real property maintenance repair processes, terminology and production requirements to schedule immediate and projected maintenance requirements.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Your responses to the questionnaire may be compared to the documents you submit. The documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job.

Applicants who disqualify themselves will not be evaluated further.

APPRAISALS/AWARDS: Hiring Managers use objective methods and consider previous performance appraisals and awards in the selection process. Current Federal Civilian employees should list any relevant performance related rating and/or awards in your resume.