Clarification from the agency

Applicants with SOFA Sponsorship only. This includes applicants with current Military Spouse Preference, Family member preference, active-duty service members (with their command's approval), and current federal employees within the Kanto region.

Videos

Library Front Desk / Customer Service Support (75%)

• Welcomes patrons into the program area/library and ensures that patrons are authorized to use library equipment and facilities.
• Registers library users so that these patrons may borrow library materials.
• Circulates library materials to patrons (checking library materials in and out) by using HQ approved Integrated Library Systems (ILS) software.
• Removes items from the book drop daily and clears these items from patron accounts.
• Reports high circulation items which are in poor condition or missing to supervisor.
• Compiles weekly overdue reports and calls patrons regarding overdue items from report findings to request that materials be returned. Reports overdue materials issues to supervisor for resolution.
• Completes weekly, monthly, and quarterly program and collection usage reports.
• Assists with processing interlibrary loan requests.
• Re-shelves new and returned library materials.
• Responds to routine and non-technical requests for information and questions to access, identify, and/or locate virtual and physical library materials.
• Assists with collection weeding projects.
• Assists with patron computer usage and troubleshoots minor hardware and software issues.
• Assists patrons with library equipment such as printers, copiers, computers, projectors, makerspace, and gaming devices.
• Maintains a knowledge of current and upcoming library programs so that the incumbent may recommend these programs to patrons.
• Maintains a knowledge of other FFR programs so that the incumbent may recommend these programs to library patrons.
• Maintains library book displays.
• Ensures that library print marketing materials are current and well-stocked in targeted areas on base (fitness, galleys, medical support offices, and NEX are examples).
• Maintain knowledge of other program's point of service for library and recreation program in a collocated area, ensuring patrons receive assistance.
• Sorts mail and checks magazines and newspapers as necessary.
• Informs leadership and library teammates when supplies are getting low and need reordering.
• Ensures cleanliness of the library building or designated space through general housekeeping such as dusting and vacuuming.
• Completes required military and library trainings on time.
• Promotes customer service awareness and demonstrates excellent customer service to all professional and patron contacts.

• Assists library programmers with program preparations to include craft and decoration preparations.
• Assists library and recreation programmers with program execution to include set-up, tear-down, and presentation support.
• Assists program marketing by participating in library outreach activities. This may include taking the lead in presenting library program information to different commands and at installation community functions.
• Assists with other Community Recreation duties, such as Gear rental and sales of a co-located facility.
• Research current library program trends and recommends popular library programs to library leadership.

Conditions of employment

• Hours of work will vary as required by the needs of the program. Incumbent may be required to work early, late, and on weekends, with an alternating work schedule.
• Incumbent may be required to work outside in inclement weather for special events and programs.
• Must possess and maintain a valid and active U.S. driver’s license to drive a government vehicle in the performance of duties.
• Must be able to obtain and maintain a National Agency Check with Written Inquires (NACI), upon hiring and/or a Child Care National Agency Check with Inquires when there is regular contact with children under the age of 18.

Qualifications

• Knowledge of basic service operations for libraries.
• One year of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR
• At least two (2) years of education above high school. OR
• An equivalent combination of education and specialized experience
• Knowledge of Navy MWR Library's mission.
• Knowledge of other MWR programs and their purpose.
• Knowledge of front desk library operations that include library circulations.
• Knowledge of technology devices and software applications.
• Skill in providing excellent customer service.
• Skill in the use of technology devices and software applications to include Microsoft Office applications.
• Skill in typing.
• Skill in reading comprehension and basic math.
• Skill in public speaking.
• Ability to work independently and as part of a team.
• Ability to communicate both orally and in writing.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be screened for the following minimum qualifications:

• One year of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR
• At least two (2) years of education above high school. OR
• An equivalent combination of education and specialized experience.

• Experience in customer service operations.
• Experience or training that demonstrates the ability to perform simple computer data processing.
• Experience in responsible clerical or office work of any kind.